What users are saying about
13 Ratings
5 Ratings
13 Ratings
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Score 8 out of 100
5 Ratings
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Score 9 out of 100

Attribute Ratings

  • DCDial is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

9.0

Calibre

90%
5 Ratings
9.5

DCDial

95%
3 Ratings

Support Rating

8.5

Calibre

85%
4 Ratings
10.0

DCDial

100%
1 Rating

Likelihood to Recommend

HigherGround, Inc.

Without a doubt, we have loved this software because of how easy it is to use and how useful it has been for us. We have been able to supervise communications between employees, customers, and suppliers, monitoring that our rules and policies are met at all scales, improving performance and productivity at work.
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DCDial

This software is very useful to all companies that want to increase their sales through customer service or call centers for their sales. It has worked very well for us, being able to solve minor failures, it is one of the best-priced software, compared to everything it offers.
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Pros

HigherGround, Inc.

  • Management of multiple formats - Calibre does an excellent job handling multiple copies of digital media in different formats, making it available to users in their choice of format.
  • Robust plug-in system - Calibre has a robust plugin system that support extensibility from it's wide user base. Anything from managing metadata to integration with other applications.
  • Built in reader - Calibre has a built in reader for digital media files, enabling users to view the content before deciding to download the content to their device.
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DCDial

  • Integrates seamlessly with our CRM products.
  • Call tracking capabilities.
  • A fully compliant call center suite.
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Cons

HigherGround, Inc.

  • I'd like to see more customization.
  • More plugins and plugin notifications.
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DCDial

  • I'd update their system design a bit to make it more visually appealing but it doesn't impact my productivity.
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Pricing Details

Calibre

Starting Price

Editions & Modules

Calibre editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    DCDial

    Starting Price

    Editions & Modules

    DCDial editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Support Rating

      HigherGround, Inc.

      Not only has the customer support for Calibre been great, but the community surrounding it is great too. Users are ready and willing to jump in to help you solve a particular issue you're encountering with Calibre. As a result, I've expanded what we do with Calibre quite a bit through community support of its plugin infrastructure.
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      DCDial

      I gave DCDial the 10/10 rating because our team loves DCDial ever since we had our initial demo with Haze and I personally got really impressed by DCDial's functionality.
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      Alternatives Considered

      HigherGround, Inc.

      Calibre, like Acrobat, offers the user the ability to be able to view a digital ebook whether from online or off-line. But Acrobat can only open PDF files. Calibre can open & convert multiple digital file formats.
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      DCDial

      We have evaluated CallFire, CallHub, CloudTalk, and PhoneBurner, but unlike DCDial, none of them offer Click Campaigns that require us to press each phone number manually (non-automated dialing) to dial a specific person and ensure compliance at the same time. As the debt collection agency, we have to make sure we are fully compliant.
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      Return on Investment

      HigherGround, Inc.

      • Increased the learning time of my team.
      • Allowed for easy exchange of lengthy documents.
      • Provided more up to date general knowledge for the departments.
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      DCDial

      • Call tracking capabilities.
      • Easy monitoring and reporting features.
      • Compliant call center suite.
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      Screenshots

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