CallFire vs. Zoiper

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CallFire
Score 9.7 out of 10
N/A
CallFire is a VoIP and messaging solution designed for both external B2C interactions and internal company use. It includes features such as text messaging, call tracking, voice broadcasting, and an interactive voice response (IVR) system. Subscription pricing starts at $99 per month.
$99
per month
Zoiper
Score 4.7 out of 10
N/A
Zoiper is a softphone, SDK and OTT application supplier, supporting the businesses of Service Providers, call centers, VoIP integrators, mobile operators, and businesses requiring immediate VoIP capabilities and compatibility implementation through service-independent softphone applications. Zoiper offers encryption for text, voice and video communications with TLS/SRTP and ZRTP, and runs in a variety of operating systems. The vendor states Zoiper does not rely on Java, Flash or .NET but…
$49.95
one-time fee
Pricing
CallFireZoiper
Editions & Modules
Lite
$99.00
per month
Startup
$199.00
per month
Grow
$299.00
per month
Pro
$599.00
per month
No answers on this topic
Offerings
Pricing Offerings
CallFireZoiper
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
CallFireZoiper
Features
CallFireZoiper
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
CallFire
7.6
11 Ratings
5% below category average
Zoiper
3.0
1 Ratings
91% below category average
Hosted PBX6.02 Ratings2.01 Ratings
Multi-level Interactive Voice Response (IVR)9.07 Ratings00 Ratings
User templates7.04 Ratings00 Ratings
Call reports7.210 Ratings4.01 Ratings
Directory of employee names9.05 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
CallFire
9.3
10 Ratings
10% above category average
Zoiper
5.0
2 Ratings
51% below category average
Answering rules8.07 Ratings7.22 Ratings
Call recording10.010 Ratings8.02 Ratings
Call park8.53 Ratings3.01 Ratings
Call screening10.04 Ratings00 Ratings
Message alerts10.05 Ratings2.01 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
CallFire
10.0
1 Ratings
22% above category average
Zoiper
5.0
1 Ratings
46% below category average
Video conferencing10.01 Ratings5.01 Ratings
Audio conferencing10.01 Ratings5.01 Ratings
Video screen sharing00 Ratings5.01 Ratings
Instant messaging00 Ratings5.01 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
CallFire
8.3
2 Ratings
4% above category average
Zoiper
6.0
1 Ratings
29% below category average
Mobile app for iOS8.52 Ratings00 Ratings
Mobile app for Android8.01 Ratings6.01 Ratings
Best Alternatives
CallFireZoiper
Small Businesses
CloudTalk
CloudTalk
Score 7.6 out of 10
CloudTalk
CloudTalk
Score 7.6 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.6 out of 10
CloudTalk
CloudTalk
Score 7.6 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.9 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CallFireZoiper
Likelihood to Recommend
9.4
(15 ratings)
4.6
(2 ratings)
Likelihood to Renew
9.0
(1 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
3.4
(2 ratings)
User Testimonials
CallFireZoiper
Likelihood to Recommend
CallFire
If you need to find a test candidate for your client quickly, this is one of the best ways. Pull yourself a hot list of a couple hundred potential candidates and load them in to CallFire. Then get ready to hit about 50-60 calls per hour. You should have a great test candidate for your client in about 24 hours! It's amazing how quickly you can show your clients the true speed of your company.
Read full review
Zoiper.com
The best way to use it is to make calls to the customer's numbers or to receive calls from them. I think the oddest way to use it is to make calls to your colleagues.
Read full review
Pros
CallFire
  • CallFire provides detailed analytics that show what/when callers select within the phone system
  • The text message broadcast feature is a game changer. This allows a company to dispatch text campaigns with specific calls-to-action, with tracking analytics.
  • The voice broadcast feature allows a mass automated message to be sent to client phones. This saves a lot of time when the same notification needs to go out to multiple clients.
Read full review
Zoiper.com
  • make calls
  • call count
  • caller ID
Read full review
Cons
CallFire
  • The services are easy to use and robust, but there is room for improvement. Unfortunately, not much has changed over the last 2 years of use. There haven't been any new features or innovations in that time.
  • API integration and automation is not easy for most folks to jump into and there is very little technical support or documentation to take advantage of such features.
  • The standard reports are generally sufficient, but there isn't any customization or intelligence available.
Read full review
Zoiper.com
  • Ring volume slider
  • A feature to change a ring sound
  • Sound quality
  • Volume equalizer
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Likelihood to Renew
CallFire
There is no reason not to, it has proven effective in the usage
Read full review
Zoiper.com
No answers on this topic
Usability
CallFire
No answers on this topic
Zoiper.com
i give it this rating because i rarely use it, and when we use it its just for simple calling
Read full review
Alternatives Considered
CallFire
CallFire has a pricing structure that is attractive to us as a small business. The "pay as you use" options helps us keep our overhead low, especially with so many softwares already in our tech stack. It's a tremendous value for the cost!
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Zoiper.com
We just find Zoiper to be the most easiest to use for our needs. It doesn't compare to any other app/program.
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Return on Investment
CallFire
  • I sent out a broadcast message pretty deep in our data base, well three years out. I had one customer come in and buy thanking me for contacting her.
  • Our holiday season was up 35% over last year, this year we used CallFire more than we did in the past.
Read full review
Zoiper.com
  • its not what im looking for
  • i need more
  • keep it for simple calling
Read full review
ScreenShots