What users are saying about
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
47 Ratings
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 5 out of 100

CloudTalk

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
47 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Feature Set Ratings

    Call Management

    6.0

    CallHippo

    60%

    CloudTalk

    Feature Set Not Supported
    N/A
    CallHippo ranks higher in 3/3 features

    Answering rules

    6.2
    62%
    5 Ratings
    N/A
    0 Ratings

    Call recording

    5.4
    54%
    5 Ratings
    N/A
    0 Ratings

    Call park

    6.5
    65%
    5 Ratings
    N/A
    0 Ratings

    Mobile apps

    5.1

    CallHippo

    51%

    CloudTalk

    Feature Set Not Supported
    N/A
    CallHippo ranks higher in 1/1 features

    Mobile app for Android

    5.1
    51%
    5 Ratings
    N/A
    0 Ratings

    Contact Center Software

    CallHippo

    Feature Set Not Supported
    N/A
    7.9

    CloudTalk

    79%
    CloudTalk ranks higher in 13/13 features

    Agent dashboard

    N/A
    0 Ratings
    8.5
    85%
    37 Ratings

    Validate callers

    N/A
    0 Ratings
    7.4
    74%
    32 Ratings

    Outbound response

    N/A
    0 Ratings
    8.2
    82%
    34 Ratings

    Call forwarding

    N/A
    0 Ratings
    8.8
    88%
    33 Ratings

    Click-to-call (CTC)

    N/A
    0 Ratings
    8.8
    88%
    32 Ratings

    Warm transfer

    N/A
    0 Ratings
    7.5
    75%
    25 Ratings

    Predictive dialing

    N/A
    0 Ratings
    7.2
    72%
    19 Ratings

    Interactive voice response

    N/A
    0 Ratings
    7.2
    72%
    22 Ratings

    REST APIs

    N/A
    0 Ratings
    7.5
    75%
    24 Ratings

    Call scripts

    N/A
    0 Ratings
    7.7
    77%
    20 Ratings

    Call tracking

    N/A
    0 Ratings
    7.6
    76%
    29 Ratings

    Multichannel integration

    N/A
    0 Ratings
    7.5
    75%
    24 Ratings

    CRM software integration

    N/A
    0 Ratings
    8.6
    86%
    30 Ratings

    Workforce Optimization (WFO)

    CallHippo

    Feature Set Not Supported
    N/A
    7.7

    CloudTalk

    77%
    CloudTalk ranks higher in 9/9 features

    Inbound call routing

    N/A
    0 Ratings
    7.9
    79%
    29 Ratings

    Omnichannel inbound routing

    N/A
    0 Ratings
    7.4
    74%
    23 Ratings

    Recording

    N/A
    0 Ratings
    7.7
    77%
    32 Ratings

    Quality management

    N/A
    0 Ratings
    7.7
    77%
    28 Ratings

    Call analytics

    N/A
    0 Ratings
    8.2
    82%
    33 Ratings

    Historical reporting

    N/A
    0 Ratings
    7.9
    79%
    31 Ratings

    Live reporting

    N/A
    0 Ratings
    8.3
    83%
    29 Ratings

    Customer surveys

    N/A
    0 Ratings
    6.8
    68%
    21 Ratings

    Customer interaction analytics

    N/A
    0 Ratings
    7.0
    70%
    21 Ratings

    Attribute Ratings

    • CloudTalk is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating

    Likelihood to Recommend

    4.6

    CallHippo

    46%
    5 Ratings
    9.0

    CloudTalk

    90%
    37 Ratings

    Likelihood to Renew

    5.9

    CallHippo

    59%
    2 Ratings
    8.2

    CloudTalk

    82%
    1 Rating

    Usability

    CallHippo

    N/A
    0 Ratings
    8.3

    CloudTalk

    83%
    5 Ratings

    Support Rating

    1.0

    CallHippo

    10%
    1 Rating
    5.8

    CloudTalk

    58%
    17 Ratings

    Implementation Rating

    CallHippo

    N/A
    0 Ratings
    8.2

    CloudTalk

    82%
    1 Rating

    Likelihood to Recommend

    CallHippo

    Calling abroad to international clients, while we use international number then response rate increases. Also, the client also prefers their country's number to respond. The pricing part is less appropriate. I believe they should be charged only for calling services. The name is also not suitable like what is Hippo means in the name. The person who uses this service is a Hippo?
    Mohit Sharma | TrustRadius Reviewer

    CloudTalk

    Cloudtalk is by far the best value-for-price software out there for call center solutions. Packed with features, very accessible, kind and accessible customer support, and cheap, especially when compared with their competitors for the same range of features. Easy entry-level software, especially if you're a startup that doesn't want to make big initial commitments but needs a solution that scales with the business.
    Anonymous | TrustRadius Reviewer

    Pros

    CallHippo

    • No positive sides at all.
    Ahmet Şener | TrustRadius Reviewer

    CloudTalk

    • Very easy to setup and configure. It took literally a few minutes to start making our first calls.
    • Integrates with many CRM systems. We've connected with Zendesk for calls and texts to generate tickets automatically.
    • Great selection of virtual numbers for international calls.
    • Great customer support team with quick replies.
    • Call quality is generally good, especially for the price.
    Anonymous | TrustRadius Reviewer

    Cons

    CallHippo

    • Waiting for iOS mobile app
    David Rabada | TrustRadius Reviewer

    CloudTalk

    • A lot of features are still missing, some of which are pretty basic like being able to select multiple filters instead of one.
    • Desktop app has had some instability issue.
    • IVR needs to be self-recorded which can lead to a lower quality.
    Samantha Semuhin | TrustRadius Reviewer

    Pricing Details

    CallHippo

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    Optional
    5$

    Starting Price

    CallHippo Editions & Modules

    Additional Pricing Details

    CloudTalk

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $0 per user or company/month (invoiced annually)

    CloudTalk Editions & Modules

    Edition
    CloudTalk Essential$25.001
    CloudTalk Custom-2
    CloudTalk Expert$40.003
    CloudTalk Starter$20.003
    1. per user/month (invoiced annually)
    2. per user or company/month (invoiced annually)
    3. per user/month (invoiced annually)
    Additional Pricing Details

    Likelihood to Renew

    CallHippo

    CallHippo 5.9
    Based on 2 answers
    It's the need of my team to perform well and it's increasing the possibility of getting more business. Clients also have more trust while responding when they saw their country's number rather than any other country's unknown number.
    Mohit Sharma | TrustRadius Reviewer

    CloudTalk

    CloudTalk 8.2
    Based on 1 answer
    It is working and affordable
    Trevor Nicholson | TrustRadius Reviewer

    Usability

    CallHippo

    No score
    No answers yet
    No answers on this topic

    CloudTalk

    CloudTalk 8.3
    Based on 5 answers
    CloudTalk is super easy to use and has a great quality. It helps to communicate with the clients easily and we can feel that the sound quality is high, while speaking to the client and while listening to the recordings. This is for our department essential in our day to day work.
    Ieva Lukstiņa | TrustRadius Reviewer

    Support Rating

    CallHippo

    CallHippo 1.0
    Based on 1 answer
    Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service.
    Ahmet Şener | TrustRadius Reviewer

    CloudTalk

    CloudTalk 5.8
    Based on 17 answers
    They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!
    Stanislav Bouda | TrustRadius Reviewer

    Alternatives Considered

    CallHippo

    All of them. This seemed to be the best until they got us down.
    Tristan Desechenes | TrustRadius Reviewer

    CloudTalk

    It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before.
    Logan Brown | TrustRadius Reviewer

    Return on Investment

    CallHippo

    • Call to all countries supported making it easy to connect.
    • Last resort to make calls
    • Easy to use
    Anonymous | TrustRadius Reviewer

    CloudTalk

    • For a similar price it is not necessary to manage so many cell phone accounts
    • Unlike basic telephony. It is possible to have more control of the interactions with our clients.
    • For administrators it allows better control of commercial actions or the corresponding area for communication issues
    Pablo Ritchie | TrustRadius Reviewer

    Screenshots

    Add comparison