CallHippo vs. CloudTalk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CallHippo
Score 7.4 out of 10
N/A
CallHippo is an on-demand Voice-over-Internet Protocol (VoIP) based Virtual Phone System. CallHippo allows startups and businesses to get local phone numbers instantly from over 50+ countries around the world. The vendor says the easy to use interface and robust backend architecture enables businesses to set up their phone system within less than 3 minutes. The CallHippo platform allows deployment of a flexible telephony network, wherever an…N/A
CloudTalk
Score 9.4 out of 10
N/A
CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or…
$20
per user/month (invoiced annually)
Pricing
CallHippoCloudTalk
Editions & Modules
No answers on this topic
CloudTalk Starter
$20.00
per user/month (invoiced annually)
CloudTalk Essential
$25.00
per user/month (invoiced annually)
CloudTalk Expert
$40.00
per user/month (invoiced annually)
CloudTalk Custom
-
per user or company/month (invoiced annually)
Offerings
Pricing Offerings
CallHippoCloudTalk
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup Fee$5 Per NumberNo setup fee
Additional Details
More Pricing Information
Community Pulse
CallHippoCloudTalk
Considered Both Products
CallHippo

No answer on this topic

CloudTalk
Top Pros
Top Cons
Features
CallHippoCloudTalk
Call Management
Comparison of Call Management features of Product A and Product B
CallHippo
6.9
5 Ratings
19% below category average
CloudTalk
-
Ratings
Answering rules7.15 Ratings00 Ratings
Call recording6.15 Ratings00 Ratings
Call park7.35 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
CallHippo
5.4
5 Ratings
40% below category average
CloudTalk
-
Ratings
Mobile app for Android5.45 Ratings00 Ratings
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
CallHippo
-
Ratings
CloudTalk
9.7
45 Ratings
15% above category average
Agent dashboard00 Ratings9.945 Ratings
Validate callers00 Ratings9.840 Ratings
Outbound response00 Ratings9.941 Ratings
Call forwarding00 Ratings9.940 Ratings
Click-to-call (CTC)00 Ratings9.739 Ratings
Warm transfer00 Ratings9.631 Ratings
Predictive dialing00 Ratings10.025 Ratings
Interactive voice response00 Ratings9.929 Ratings
REST APIs00 Ratings9.630 Ratings
Call scripts00 Ratings9.225 Ratings
Call tracking00 Ratings9.436 Ratings
Multichannel integration00 Ratings9.930 Ratings
CRM software integration00 Ratings9.936 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
CallHippo
-
Ratings
CloudTalk
9.9
42 Ratings
18% above category average
Inbound call routing00 Ratings9.936 Ratings
Omnichannel inbound routing00 Ratings9.929 Ratings
Recording00 Ratings9.938 Ratings
Quality management00 Ratings9.934 Ratings
Call analytics00 Ratings9.940 Ratings
Historical reporting00 Ratings9.937 Ratings
Live reporting00 Ratings9.935 Ratings
Customer surveys00 Ratings9.927 Ratings
Customer interaction analytics00 Ratings9.926 Ratings
Best Alternatives
CallHippoCloudTalk
Small Businesses
CloudTalk
CloudTalk
Score 9.4 out of 10
Nextiva Contact Center
Nextiva Contact Center
Score 9.1 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.4 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CallHippoCloudTalk
Likelihood to Recommend
5.5
(5 ratings)
10.0
(45 ratings)
Likelihood to Renew
8.9
(2 ratings)
8.2
(1 ratings)
Usability
-
(0 ratings)
7.7
(5 ratings)
Support Rating
1.0
(1 ratings)
3.6
(11 ratings)
Implementation Rating
-
(0 ratings)
8.2
(1 ratings)
User Testimonials
CallHippoCloudTalk
Likelihood to Recommend
CallHippo
Calling abroad to international clients, while we use international number then response rate increases. Also, the client also prefers their country's number to respond. The pricing part is less appropriate. I believe they should be charged only for calling services. The name is also not suitable like what is Hippo means in the name. The person who uses this service is a Hippo?
Read full review
CloudTalk.io
Cloudtalk is by far the best value-for-price software out there for call center solutions. Packed with features, very accessible, kind and accessible customer support, and cheap, especially when compared with their competitors for the same range of features. Easy entry-level software, especially if you're a startup that doesn't want to make big initial commitments but needs a solution that scales with the business.
Read full review
Pros
CallHippo
  • No positive sides at all.
Read full review
CloudTalk.io
  • It's extremely simple to install and integrate
  • Their smart dialer option reduces time spent typing in number and helps make more calls
  • It makes life super easy to keep track of calls being made and how long calls are but also to listen back on calls made
Read full review
Cons
CallHippo
  • Waiting for iOS mobile app
Read full review
CloudTalk.io
  • A lot of features are still missing, some of which are pretty basic like being able to select multiple filters instead of one.
  • Desktop app has had some instability issue.
  • IVR needs to be self-recorded which can lead to a lower quality.
Read full review
Likelihood to Renew
CallHippo
It's the need of my team to perform well and it's increasing the possibility of getting more business. Clients also have more trust while responding when they saw their country's number rather than any other country's unknown number.
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CloudTalk.io
It is working and affordable
Read full review
Usability
CallHippo
No answers on this topic
CloudTalk.io
CloudTalk is super easy to use and has a great quality. It helps to communicate with the clients easily and we can feel that the sound quality is high, while speaking to the client and while listening to the recordings. This is for our department essential in our day to day work.
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Support Rating
CallHippo
Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service.
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CloudTalk.io
They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!
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Alternatives Considered
CallHippo
All of them. This seemed to be the best until they got us down.
Read full review
CloudTalk.io
It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before.
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Return on Investment
CallHippo
  • Call to all countries supported making it easy to connect.
  • Last resort to make calls
  • Easy to use
Read full review
CloudTalk.io
  • For a similar price it is not necessary to manage so many cell phone accounts
  • Unlike basic telephony. It is possible to have more control of the interactions with our clients.
  • For administrators it allows better control of commercial actions or the corresponding area for communication issues
Read full review
ScreenShots

CloudTalk Screenshots

Screenshot of CloudTalk for Freshdesk - All customer-related data from both systems can be automatically synchronized and always up-to-date. No matter whether one is working in Freshdesk or CloudTalk, the software can provide comprehensive customer data.Screenshot of CloudTalk for Intercom - By integrating Intercom with CloudTalk, essential customer contact details become visible, as well as history of calls and conversations. No matter whether one is working in Intercom or CloudTalk, comprehensive customer data will be presented in both systems. In addition, data synchronization is automatic and regular, so information is always up-to-date.Screenshot of Complete customer interaction history is always within reach. CloudTalk will automatically display previous calls, orders, chats or notes, so agents don’t have to look them up in multiple systems.Screenshot of CloudTalk apps allows agents to make and receive phone calls from anywhere.Screenshot of CloudTalk for Help ScoutScreenshot of Agents can see all caller information in one place. During the phone call, they can look at the client’s history of interactions, orders, chat or notes.