CallHub vs. Salesforce Service Cloud
CallHub vs. Salesforce Service Cloud
Product | Rating | Most Used By | Product Summary | Starting Price |
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CallHub | Small Businesses (1-50 employees) | CallHub is designed to integrate with an organization’s CRM. The solution helps users to reach the right people the right time with their virtual call center, voice and SMS broadcasting software. CallHub is available in over 200 countries. Key benefits include: Virtual Call Center Agents all over the country to talk to leads using the software. Agent accounts are free because CallHub charges only for the calls made. Agents can make calls from a browser, phone, SIP… | N/A | |
Salesforce Service Cloud | N/A | Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences. | $25 per month |
CallHub | Salesforce Service Cloud | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | CallHub does not charge per seat, but only for the calls and SMSs. Credits can be purchased and used as required. | — | ||||||||||||||
More Pricing Information |
CallHub | Salesforce Service Cloud | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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CallHub | Salesforce Service Cloud | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CallHub | Salesforce Service Cloud | |
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Likelihood to Recommend | 8.0 (1 ratings) | 9.0 (74 ratings) |
Likelihood to Renew | - (0 ratings) | 9.5 (6 ratings) |
Usability | - (0 ratings) | 8.0 (12 ratings) |
Availability | - (0 ratings) | 9.5 (19 ratings) |
Performance | - (0 ratings) | 8.6 (7 ratings) |
Support Rating | - (0 ratings) | 7.0 (20 ratings) |
Online Training | - (0 ratings) | 9.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 7.0 (1 ratings) |
CallHub | Salesforce Service Cloud | |
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Likelihood to Recommend | CallHub | Salesforce |
Pros | CallHub | Salesforce |
Cons | CallHub | Salesforce |
Likelihood to Renew | CallHub No answers on this topic | Salesforce |
Usability | CallHub No answers on this topic | Salesforce |
Reliability and Availability | CallHub No answers on this topic | Salesforce |
Performance | CallHub No answers on this topic | Salesforce |
Support Rating | CallHub No answers on this topic | Salesforce |
Implementation Rating | CallHub No answers on this topic | Salesforce |
Alternatives Considered | CallHub No answers on this topic | Salesforce |
Return on Investment | CallHub | Salesforce |
ScreenShots | CallHub Screenshots | Salesforce Service Cloud Screenshots |