What users are saying about
24 Ratings
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Score 6.2 out of 100
17 Ratings
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Score 8 out of 100

Feature Set Ratings

  • CallidusCloud LeadRocket ranks higher in 1 feature set: Lead Management
  • WebEngage ranks higher in 2 feature sets: Email & Online Marketing, Platform & Infrastructure

Email & Online Marketing

6.5

CallidusCloud LeadRocket

65%
7.4

WebEngage

74%
WebEngage ranks higher in 6/8 features

WYSIWYG email editor

6.6
66%
3 Ratings
N/A
0 Ratings

Landing pages

6.4
64%
3 Ratings
N/A
0 Ratings

Dynamic content

N/A
0 Ratings
7.2
72%
6 Ratings

Ability to test dynamic content

N/A
0 Ratings
7.6
76%
6 Ratings

Mobile optimization

N/A
0 Ratings
6.3
63%
5 Ratings

Email deliverability reporting

N/A
0 Ratings
7.0
70%
6 Ratings

List management

N/A
0 Ratings
7.8
78%
6 Ratings

Triggered drip sequences

N/A
0 Ratings
8.2
82%
6 Ratings

Lead Management

6.5

CallidusCloud LeadRocket

65%
6.1

WebEngage

61%
CallidusCloud LeadRocket ranks higher in 2/4 features

Lead scoring and grading

8.0
80%
1 Rating
N/A
0 Ratings

Data quality management

6.4
64%
3 Ratings
N/A
0 Ratings

Automated sales alerts and tasks

5.0
50%
1 Rating
5.6
56%
5 Ratings

Lead nurturing

N/A
0 Ratings
6.6
66%
5 Ratings

Social Media Marketing

5.0

CallidusCloud LeadRocket

50%

WebEngage

Feature Set Not Supported
N/A
CallidusCloud LeadRocket ranks higher in 1/1 features

Social sharing and campaigns

5.0
50%
1 Rating
N/A
0 Ratings

Platform & Infrastructure

6.4

CallidusCloud LeadRocket

64%
7.0

WebEngage

70%
WebEngage ranks higher in 4/4 features

Role-based workflow & approvals

6.4
64%
3 Ratings
7.1
71%
5 Ratings

API

N/A
0 Ratings
8.2
82%
6 Ratings

Customizability

N/A
0 Ratings
6.8
68%
5 Ratings

Integration with Salesforce.com

N/A
0 Ratings
6.1
61%
5 Ratings

Campaign Management

CallidusCloud LeadRocket

Feature Set Not Supported
N/A
6.9

WebEngage

69%
WebEngage ranks higher in 2/2 features

Calendaring

N/A
0 Ratings
8.0
80%
5 Ratings

Event/webinar marketing

N/A
0 Ratings
5.7
57%
4 Ratings

Reporting & Analytics

CallidusCloud LeadRocket

Feature Set Not Supported
N/A
7.2

WebEngage

72%
WebEngage ranks higher in 3/3 features

Dashboards

N/A
0 Ratings
7.4
74%
6 Ratings

Standard reports

N/A
0 Ratings
7.4
74%
6 Ratings

Custom reports

N/A
0 Ratings
6.6
66%
6 Ratings

Attribute Ratings

  • WebEngage is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

2.9

CallidusCloud LeadRocket

29%
15 Ratings
7.6

WebEngage

76%
6 Ratings

Likelihood to Renew

6.0

CallidusCloud LeadRocket

60%
13 Ratings

WebEngage

N/A
0 Ratings

Usability

7.4

CallidusCloud LeadRocket

74%
2 Ratings

WebEngage

N/A
0 Ratings

Support Rating

6.0

CallidusCloud LeadRocket

60%
4 Ratings

WebEngage

N/A
0 Ratings

Likelihood to Recommend

SAP

We have really enjoyed the personal level of customer service with CallidusCloud and the quick turn around on any concerns and issues. CallidusCloud works well as an integrated instance with Salesforce and also as a stand alone instance that can send to csv files. We have been able to build campaigns, track success of said campaigns and manage automation. The level of integration has been key to our success and to the ability to create professional, personalized templates that are true to our brand but allow us to innovate. We also are pleased with the way that we can add blocks of emails on during our busy times so that service is not interrupted.
Read full review

WebEngage

WebEngage can easily reduce turnaround time for product and marketing teams to execute marketing campaigns for specific user segments as well as remove any dependency on internal tech teams for the development and maintenance of automation journeys. Further, A/B tests can be executed to measure the performance of message variants in real-time directly from the panel. But WebEngage lacks a robust Analytics platform. While basic metrics such as open rate and click-through rate for messages being sent can be considered for reporting, attribution is still not the strongest suit in case the marketing team relies on multiple Ad networks for acquisition. Thus, as per experience, it's better to use the automation suite offered by WebEngage with a different data analytics platform.
Read full review

Pros

SAP

  • Reporting - we can send out emails all day, but if we don't have something to report to the client after-the-fact it voids the entire process. Genius provided a visually stimulating reporting tool.
  • Tracking - Genius was great at tracking opens, clicks, bounces, hard bounces, etc. This helped us clean up our system as we sent campaigns out.
  • CRM Integration - Genius was great about tracking each contact (in Salesforce) and their activity via emails.
Read full review

WebEngage

  • Ease in creating user journeys.
  • Easy implementation of APIs.
  • Good reporting dashboard and scheduling features.
  • Segmentation of the users is easy.
Read full review

Cons

SAP

  • One area of LeadFormix that could be improved is the way it schedules out an email to multiple lists. It can get problematic when an email scheduled to ten lists takes ten hours (one list per hour) to go out. It also isn't efficient to make us schedule individual emails instead of this process. I would like to be able to send out an email to ten lists and have it arrive in everyone's mailboxes at the time I scheduled it for.
  • The email design platform could use work. I've resorted to coding my emails using html, since the WYSIWYG platform seems to add unwanted and un-needed style codes throughout the email (it's not a platform for people unfamiliar with coding).
Read full review

WebEngage

  • Relays
  • Onsite should have more options of templates.
  • Backend support for better reachability of the channels.
  • Cohort studies should be more customizable.
Read full review

Pricing Details

CallidusCloud LeadRocket

Starting Price

$50 per user per month

Editions & Modules

CallidusCloud LeadRocket editions and modules pricing
EditionModules
Marketing501

Footnotes

  1. per user per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Additional users, domains, DNS, dedicated IP, and email volume are available as add-ons. Monthly pricing is available upon request.

WebEngage

Starting Price

Editions & Modules

WebEngage editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing is customised according to the customer usage and requirement. Contact support@webengage.com to know more about pricing plans.

    Likelihood to Renew

    SAP

    Since the company has grown, the personal touch has dispatched and it's more difficult to get a rep. There is no longer a phone call that can be made but the responses don't take as long as others and the glitches are becoming more and more frequent.
    Read full review

    WebEngage

    No answers on this topic

    Usability

    SAP

    Very easy to use and designed well.
    Read full review

    WebEngage

    No answers on this topic

    Support Rating

    SAP

    It has declined since we started with this company and it could be better.
    Read full review

    WebEngage

    No answers on this topic

    Alternatives Considered

    SAP

    We selected CallidusCloud (Genius) based on the level of service for the price. It was more cost effective then Silver Pop which was another tool recommended to us. On the other hand, mail chimp did not provide the level of integration needed with our CRM - Salesforce. We need to be able to connect the response to an email campaign to the individual contact (student) record and determine the success of the campaign.
    Read full review

    WebEngage

    WebEngage's dashboard is relatively more intuitive and easy to understand. Further in terms of cost as well it is value to money as it delivers excellent ROI. The after-sales support is also better in terms of responsiveness and helps in case of issues with the execution of campaigns. The account managers also ideate and help in the optimization and creation of new user journeys.
    Read full review

    Return on Investment

    SAP

    • We have had problems with our emails landing up in spam which was hampering out marketing efforts.
    • Too many features that add very little value to business
    • You spend too much of time on the tool because the UI is very confusing
    Read full review

    WebEngage

    • Helped in lowering cost of marketing.
    • Driving higher volume of Direct Sales.
    • Increasing conversion rate on the website.
    • Increasing lead to sale ratio.
    Read full review

    Screenshots

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