What users are saying about
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Top Rated
64 Ratings
6 Ratings

CallRail

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Top Rated
64 Ratings
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Score 8.6 out of 100
6 Ratings
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Score 9.3 out of 100

Likelihood to Recommend

CallRail

This is great software for differentiating where phone traffic is coming from. Whether it's paid/organic search, you can see exactly where the calls are coming in from. I'd love to see them add text/SMS features in the future, but it does what it claims. I'd also like to see more CRM integrations, but not sure that other users share the same sentiment
Anonymous | TrustRadius Reviewer

Convirza

If you want to track specific campaign responses via phone this is the perfect solution, especially if you don't want to wait for someone in IT to program a number for you. There are better sales coaching and monitoring packages and this doesn't try to be that, but it does provide some valuable feedback in that arena.
Shane Adair | TrustRadius Reviewer

Pros

CallRail

  • Tracking phone calls first & foremost! Being able to have a running tally of the phone calls made and listening to the recorded calls throughout the month and providing that information back to our clients is vital!
  • Their UI is exceptionally easy to use & navigate. This is important when we have many clients running at the same time and we are able to always determine what report is for which client.
  • The ease of setting up a brand new client & their tracking phone number is fantastic! Saves a lot of time when it walks you through everything you need to know & do step by step.
Anonymous | TrustRadius Reviewer

Convirza

  • Allows clients to track & even listen to all the calls that come in through call-tracking.
  • Once you understand how it works, the interface is very easy to navigate to pull up client reports.
  • It is an excellent tool to keep track of the response advertisers are getting when contacting them for resigns.
Michelle Bohm | TrustRadius Reviewer

Cons

CallRail

  • The integration with Hubspot is not as seemless as I would have liked. We had an issue where a person who was already in Hubspot called in, and their contact information was not matched to the caller ID correctly which created some duplicate entries. A little bit of a bummer, but from what I understand they may have fixed this. We had to stop using them for a little while because our outsourced sales team was more confused by adding CallRail, so we'll be re-implementing this once our new sales team is fully trained. Hopefully the record miss-match issue gets fixed.
Seth Tucker | TrustRadius Reviewer

Convirza

  • Dynamic call tracking
Anonymous | TrustRadius Reviewer

Usability

CallRail

CallRail 8.5
Based on 7 answers
The platform is easy to use and we really don't have any complaints with using it so far. The information is invaluable for clients that rely on phone calls to drive more business. Not much negative to say about it at this point. We're actually really happy with it so far and the cost is manageable.
Anonymous | TrustRadius Reviewer

Convirza

No score
No answers yet
No answers on this topic

Support Rating

CallRail

CallRail 8.8
Based on 14 answers
CallRail support normally gets back to us pretty quickly when we submit a ticket and they have a good knowledge base for common questions.I've heard mixed reviews from other local marketing agencies that use this tool, but overall in my experience, support has been knowledgeable and quick working through our problems.
Amber Callan | TrustRadius Reviewer

Convirza

No score
No answers yet
No answers on this topic

Alternatives Considered

CallRail

Callrail has a very seamless and easy to use Dynamic Number Swap function. In other call tracking that we looked into the integration was either not as easy to use or required much more work to implement. Setting up CallRail has been so easy even our entry-level employees need very little training to master the platform.
Eric Kammer | TrustRadius Reviewer

Convirza

Convirza has all of the features that I need, and I'm not paying a premium for features that I do not want. It is more affordable and easier to implement than the other solutions I have tried. Customer service has also been better--you don't feel like you are just sending a ticket to an anonymous employee.
Scott Buresh | TrustRadius Reviewer

Return on Investment

CallRail

  • CallRail has helped us follow up on quality leads, something we couldn't do effectively prior to using this product.
  • The reporting feature has helped us to generate reports that have helped us plan and increase conversion rates.
  • It helps us plan our budget effectively because we can easily see which campaigns are effective and should be targeted.
Frank Emerson | TrustRadius Reviewer

Convirza

  • It's allowed me to show value to my clients ensuring good, lead-generating campaigns are being continued by my clients.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

CallRail

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
$30

CallRail Editions & Modules

Edition
Call Tracking$451
Lead Center$301
Conversation Intelligence$501
Form Tracking$501
  1. per month
Additional Pricing Details

Convirza

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Convirza Editions & Modules

Additional Pricing Details

Add comparison