CallTrackingMetrics vs. Genesys Multicloud CX (discontinued)
CallTrackingMetrics vs. Genesys Multicloud CX (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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CallTrackingMetrics | Small Businesses (1-50 employees) | CallTrackingMetrics is a call tracking solution for all online and offline channels with real-time reporting and intelligent routing. | $79 per month | |
Genesys Multicloud CX (discontinued) | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A |
CallTrackingMetrics | Genesys Multicloud CX (discontinued) | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | All plans include unlimited users at no extra cost, while Marketing Pro and higher also include sub-accounts perfect for agencies and multi-location businesses. Discounts of up to two months free for annual agreements. | — | ||||||||||||||
More Pricing Information |
CallTrackingMetrics | Genesys Multicloud CX (discontinued) | |
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Top Pros | ||
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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CallTrackingMetrics | Genesys Multicloud CX (discontinued) | |
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Small Businesses | Invoca Score 9.2 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Revenue.io Score 8.5 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Revenue.io Score 8.5 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CallTrackingMetrics | Genesys Multicloud CX (discontinued) | |
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Likelihood to Recommend | 10.0 (9 ratings) | 7.7 (147 ratings) |
Likelihood to Renew | - (0 ratings) | 8.0 (26 ratings) |
Usability | - (0 ratings) | 6.9 (18 ratings) |
Availability | - (0 ratings) | 8.0 (4 ratings) |
Performance | - (0 ratings) | 7.1 (4 ratings) |
Support Rating | - (0 ratings) | 8.7 (21 ratings) |
In-Person Training | - (0 ratings) | 8.1 (3 ratings) |
Online Training | - (0 ratings) | 7.3 (2 ratings) |
Implementation Rating | - (0 ratings) | 3.8 (11 ratings) |
Configurability | - (0 ratings) | 6.5 (3 ratings) |
Ease of integration | - (0 ratings) | 2.2 (4 ratings) |
Product Scalability | - (0 ratings) | 7.3 (4 ratings) |
Vendor post-sale | - (0 ratings) | 7.3 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 7.3 (2 ratings) |
CallTrackingMetrics | Genesys Multicloud CX (discontinued) | |
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Likelihood to Recommend | CallTrackingMetrics, LLC | Discontinued Products |
Pros | CallTrackingMetrics, LLC | Discontinued Products |
Cons | CallTrackingMetrics, LLC | Discontinued Products |
Likelihood to Renew | CallTrackingMetrics, LLC No answers on this topic | Discontinued Products |
Usability | CallTrackingMetrics, LLC No answers on this topic | Discontinued Products |
Reliability and Availability | CallTrackingMetrics, LLC No answers on this topic | Discontinued Products |
Performance | CallTrackingMetrics, LLC No answers on this topic | Discontinued Products |
Support Rating | CallTrackingMetrics, LLC No answers on this topic | Discontinued Products |
In-Person Training | CallTrackingMetrics, LLC No answers on this topic | Discontinued Products |
Online Training | CallTrackingMetrics, LLC No answers on this topic | Discontinued Products |
Implementation Rating | CallTrackingMetrics, LLC No answers on this topic | Discontinued Products |
Alternatives Considered | CallTrackingMetrics, LLC | Discontinued Products |
Scalability | CallTrackingMetrics, LLC No answers on this topic | Discontinued Products |
Return on Investment | CallTrackingMetrics, LLC | Discontinued Products |
ScreenShots | CallTrackingMetrics Screenshots | Genesys Multicloud CX (discontinued) Screenshots |