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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Canopy Practice Management

    Score7.8 out of 10
    N/ACanopy Practice Management is designed to help accounting firms keep all parties on the same page. It includes essential tools for enabling communication between clients and your team.N/A

    OpenText Documentum

    Score9 out of 10
    N/AOpenText acquired Documentum from Dell EMC in 2017, and now supports the enterprise content management (ECM) system. The vendor says users can build content-centric applications and solutions from collaborating on business documents to delivering case-based applications to managing highly precise processes in the most regulated business environments.N/A
    Pricing
    Canopy Practice ManagementOpenText Documentum
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Canopy Practice ManagementOpenText Documentum
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    Canopy Practice ManagementOpenText Documentum
    Considered Both Products
    Canopy
    No answer on this topic
    OpenText
    No answer on this topic
    Key User Insights
    Would buy again
    71%
    Would buy again
    5 Answers
    No answers on this topic
    Delivers good value for the price
    86%
    Delivers good value for the price
    6 Answers
    No answers on this topic
    Happy with the feature set
    86%
    Happy with the feature set
    6 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    80%
    Lived up to sales and marketing promises
    4 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    7 Answers
    No answers on this topic
    Features
    Canopy Practice ManagementOpenText Documentum
    Enterprise Content Management
    Comparison of Enterprise Content Management features of Canopy Practice Management and OpenText Documentum
    Feature
    Canopy Practice Management
    -
    Ratings
    OpenText Documentum
    9.2
    7 Ratings
    13% above category average
    Content capture & imaging00 Ratings10.07 Ratings
    File sync, storage & archiving00 Ratings9.07 Ratings
    Document management00 Ratings9.07 Ratings
    Records management00 Ratings9.07 Ratings
    Content search & retrieval00 Ratings9.07 Ratings
    Enterprise content collaboration00 Ratings9.07 Ratings
    Content publishing & creation00 Ratings9.07 Ratings
    Security, risk management & information governance00 Ratings10.07 Ratings
    Contract lifecycle management00 Ratings9.07 Ratings
    Automated workflows00 Ratings9.03 Ratings
    Artificial intelligence00 Ratings9.03 Ratings
    Mobile support00 Ratings9.03 Ratings
    Integration00 Ratings10.03 Ratings
    Best Alternatives
    Canopy Practice ManagementOpenText Documentum
    Small Businesses
    No answers on this topic
    Egnyte
    Score9.3 out of 10
    Medium-sized Companies
    No answers on this topic
    Epicor ECM
    Score7.7 out of 10
    Enterprises
    No answers on this topic
    Dashpivot - By Sitemate
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Canopy Practice ManagementOpenText Documentum
    Likelihood to Recommend
    9.0
    (13 ratings)
    9.0
    (10 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.0
    (4 ratings)
    Performance
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    1.0
    (1 ratings)
    7.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Canopy Practice ManagementOpenText Documentum
    Likelihood to Recommend
    Canopy
    If you want to have an all in one solution for managing you clients (from sales lead to loyal client) this is the answer. We rarely have to use other systems to take a client from a lead to completing their taxes or representation case. It's also given us the freedom to switch our business model to focus on value added pricing and shift to be an advisory focused firm. If you want to pump out hundreds of returns and don't care about managing your clients on a long term basis because you're a quantity over quality shop, you may not find value in the software.
    Incentivized
    Read full review
    OpenText
    Documentum is best used in medium to large institutions that can afford it, have alternate solutions for web publishing, and who have either in-house developers or can hire good Documentum developers (not the ones who know Java but do not understand ECM). It is, in my opinion, the best heavy duty ECM solution out there, assuming OT is not gutting it as we speak. That is my only hesitation to not giving it a 10, OpenText is an unknown quantity in this and I worry that they will only support Documentum until they have figured out how to fill the gap between Documentum and OT and then offer a migration path to OT with a Documentum sunsetting as an incentive.
    Incentivized
    Read full review
    Pros
    Canopy
    • As TheCPATaxProblemSolver, Canopy is a great timesaver in helping me complete IRS Offer In Compromises. An Offer in Compromise (OIC) is an IRS program that allows taxpayers to settle their liabilities for less than the full amount owed.
    • I use analytics contained in the state-of-the-art Canopy tax resolution software to calculate smart recommendations based on each unique case to arrive at the best solution and prepare successful cases.
    • Canopy tax has an all in one practice management software. It features Customer Relationship Management (CRM), Document Management, Workflow Management, as well as Billing and Invoicing
    Incentivized
    Read full review
    OpenText
    • Records management: Compared to other content management systems, this provides a efficient and scalable solution. It gives lot of flexibility in managing the content as Records or Legal holds.
    • Workflow system has external plugins to connect with FAX, Mail, Database and FTP servers etc. which gives an option to integrate with any system with documentum.
    • Creation of websites and maintenance is easy. Content authors can create the pages with effective mechanism.
    Incentivized
    Read full review
    Cons
    Canopy
    • Connectivity with Outlook for email tracking - the connection is sometimes lost and there is no notification. You just look for your email trail and there is nothing.
    • Electronic signatures for multiple contacts on one document with some fields being optional would be a great help.
    • Being able to see contact transcripts in the client record view versus just the transcript screen would be more efficient.
    Incentivized
    Read full review
    OpenText
    • WDK framework has been the biggest drawbacks from the application speed point of view, as well as client complexity and not so natural look and feel. Yes, with the latest releases much of these features are improved.
    • EMC is very expensive to buy, own and support, where some products require many dependent Docuemntum products to be installed to work at its best.
    Read full review
    Likelihood to Renew
    Canopy
    No answers on this topic
    OpenText
    Stability is a key factor as well as its flexibility. Also, any organization that deploys Documentum will have made a significant investment in terms of time and money, so not renewing its commitment can come with a significant cost. That said, the decision to deploy Documentum initially should come only after extensive evaluation, knowing that once deployed it will likely remain the platform of choice.
    Incentivized
    Read full review
    Support Rating
    Canopy
    We had to contact the company many times because of the problems we were encountering. They were not helpful in any way
    Incentivized
    Read full review
    OpenText
    Support is better than with ECM, but could use some improvement.
    Incentivized
    Read full review
    Alternatives Considered
    Canopy
    Canopy works efficiently for all the companies, more so the CPA firms and other programs have no such advancement. The existence of an individualized client portal from Canopy is a remarkable step. Canopy records the due dates for a project and checks them when they are near or notifies the user.
    Incentivized
    Read full review
    OpenText
    At the time it was purchased it was one of the best, most robust solutions available on the market.
    Incentivized
    Read full review
    Return on Investment
    Canopy
    • We have eliminated our admin position as our tasks are more streamlined.
    • We can support a year-round client demand breaking the season-to-season cash cycle.
    • We're looking to become 100% remote/virtual helping clients all over the country/world within the next 12 months due to this cloud solution.
    Incentivized
    Read full review
    OpenText
    • After this product, the client is able to manage content security and due to it, the client is able to use the business process, and this really reduces effort and increases the profit in business.
    • It provides integration with SAP easily which really helps the client to manage this effectively and with minimum effort system is ready to use.
    • Also searching, automated flows also create a bigger impact and reduce a lot manual effort.
    Incentivized
    Read full review
    ScreenShots