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Canvas vs. Cisco Unified Communications Manager (Call Manager)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Canvas

    Score8.5 out of 10
    N/AInstructure is an educational software company based in Sandy, Utah. It is the developer of the Canvas learning management system, which is a comprehensive software package that competes with such systems as Blackboard Learning System, SumTotal and Saba.N/A

    Cisco Unified Communications Manager (Call Manager)

    Score8.3 out of 10
    N/ACall Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.N/A
    Pricing
    CanvasCisco Unified Communications Manager (Call Manager)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    CanvasCisco Unified Communications Manager (Call Manager)
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsMust contact vendor for pricing information.Must contact sales team for pricing
    More Pricing Information
    Community Pulse
    CanvasCisco Unified Communications Manager (Call Manager)
    Considered Both Products
    Instructure
    No answer on this topic
    Cisco
    No answer on this topic
    Key User Insights
    Would buy again
    88%
    Would buy again
    21 Answers
    89%
    Would buy again
    33 Answers
    Delivers good value for the price
    95%
    Delivers good value for the price
    18 Answers
    97%
    Delivers good value for the price
    34 Answers
    Happy with the feature set
    88%
    Happy with the feature set
    21 Answers
    92%
    Happy with the feature set
    34 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    13 Answers
    96%
    Lived up to sales and marketing promises
    27 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    14 Answers
    90%
    Implementation went as expected
    28 Answers
    Features
    CanvasCisco Unified Communications Manager (Call Manager)
    Learning Management
    Comparison of Learning Management features of Canvas and Cisco Unified Communications Manager (Call Manager)
    Feature
    Canvas
    9.0
    42 Ratings
    11% above category average
    Cisco Unified Communications Manager (Call Manager)
    -
    Ratings
    Course authoring8.142 Ratings00 Ratings
    Course catalog or library9.838 Ratings00 Ratings
    Player/Portal9.932 Ratings00 Ratings
    Learning content9.035 Ratings00 Ratings
    Mobile friendly9.041 Ratings00 Ratings
    Progress tracking & certifications8.138 Ratings00 Ratings
    Assignments8.142 Ratings00 Ratings
    Compliance management9.033 Ratings00 Ratings
    Learning administration9.037 Ratings00 Ratings
    Learning reporting & analytics9.039 Ratings00 Ratings
    Social learning9.034 Ratings00 Ratings
    Gamification9.62 Ratings00 Ratings
    Single Sign On (SSO) Enabled Learning9.03 Ratings00 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Canvas and Cisco Unified Communications Manager (Call Manager)
    Feature
    Canvas
    -
    Ratings
    Cisco Unified Communications Manager (Call Manager)
    7.6
    52 Ratings
    4% below category average
    Hosted PBX00 Ratings9.427 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings5.238 Ratings
    User templates00 Ratings6.149 Ratings
    Call reports00 Ratings8.249 Ratings
    Directory of employee names00 Ratings9.150 Ratings
    Call Management
    Comparison of Call Management features of Canvas and Cisco Unified Communications Manager (Call Manager)
    Feature
    Canvas
    -
    Ratings
    Cisco Unified Communications Manager (Call Manager)
    7.9
    55 Ratings
    4% below category average
    Answering rules00 Ratings9.352 Ratings
    Call recording00 Ratings5.234 Ratings
    Call park00 Ratings9.347 Ratings
    Call screening00 Ratings8.942 Ratings
    Message alerts00 Ratings6.847 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Canvas and Cisco Unified Communications Manager (Call Manager)
    Feature
    Canvas
    -
    Ratings
    Cisco Unified Communications Manager (Call Manager)
    9.1
    49 Ratings
    14% above category average
    Video conferencing00 Ratings9.139 Ratings
    Audio conferencing00 Ratings9.249 Ratings
    Video screen sharing00 Ratings8.823 Ratings
    Instant messaging00 Ratings9.427 Ratings
    Mobile apps
    Comparison of Mobile apps features of Canvas and Cisco Unified Communications Manager (Call Manager)
    Feature
    Canvas
    -
    Ratings
    Cisco Unified Communications Manager (Call Manager)
    6.7
    31 Ratings
    16% below category average
    Mobile app for iOS00 Ratings6.531 Ratings
    Mobile app for Android00 Ratings7.028 Ratings
    Best Alternatives
    CanvasCisco Unified Communications Manager (Call Manager)
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    Medium-sized Companies
    Schoology Learning
    Score8 out of 10
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    Score8.2 out of 10
    Enterprises
    D2L Brightspace
    Score7.8 out of 10
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    CanvasCisco Unified Communications Manager (Call Manager)
    Likelihood to Recommend
    9.3
    (84 ratings)
    8.2
    (57 ratings)
    Likelihood to Renew
    9.3
    (5 ratings)
    10.0
    (2 ratings)
    Usability
    9.4
    (10 ratings)
    9.3
    (17 ratings)
    Support Rating
    9.0
    (11 ratings)
    8.0
    (14 ratings)
    In-Person Training
    10.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    8.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.5
    (2 ratings)
    10.0
    (1 ratings)
    Product Scalability
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    CanvasCisco Unified Communications Manager (Call Manager)
    Likelihood to Recommend
    Instructure
    It is really well suited for school situations like knowing what [assignments] need to be done when, getting feedback, getting points, finding the slides that the teacher used for explaining an [assignment] or theory. I think It would be less suited in business situations because it's [primarily] made to be a [one-way] communication tool for schools. Businesses need more control on individual levels I think[.]
    Incentivized
    Read full review
    Cisco
    Cisco Unified Communications Manager is suited for medium to large customers who are in search for a solid call control platform with added security in mind. Cisco Unified Communications Manager also supports receptions, small groups and also a mini contact center type of set up with its Hunt Group, Pick up Group and call queuing facilities and also with set up of music on hold function while calls queuing.
    Incentivized
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    Pros
    Instructure
    • Creativity options for teachers to create a virtual space that still has fun graphics and accessibility options.
    • Canvas has versatility in viewing options for assignment due dates such as the calendar built in feature as well as the dashboard options to display upcoming and due assignments.
    • Allowing teachers to create community with each other and collaborate in each-other's space.
    • Discussion platforms within classrooms for students to communicate with each-other and with their teachers.
    • Easy messaging portal within each virtual classroom.
    Incentivized
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    Cisco
    • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
    • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
    • The Call Manager provides us very granular settings to route our calls as we want.
    Incentivized
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    Cons
    Instructure
    • Their integration with Big Blue Button was a bust for distance learning. Would be great to see them collaborate with Zoom or Google Meets.
    • Their "feature request" process is slow and cumbersome at times because it relies on user "up votes" to get ideas addressed by the developers.
    • They seem to have a lot of turn-over with their staff. We get a new Customer Success Manager far more frequently than with other vendors.
    Incentivized
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    Cisco
    • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
    • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
    • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
    Incentivized
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    Likelihood to Renew
    Instructure
    The other LMS tools have fallen behind. One reason is they are not able to update their systems, features, toolsets in a timely manner. While other LMS providers release bug fixes and new features several times a year, schools struggle to install and implement them in a timely manner. It is not uncommon for a school to take 6 months to a year to fully install and implement new releases on other LMS platforms. With Canvas, those features are released every 3 weeks, and there is nothing for a school to do other than choose to turn them on once released. This has allowed Instructure to innovate faster, and get new features and tools to customers quicker. Other factors include great pricing, customer support, and the innovative way in which LTI is implemented in the tool.
    Incentivized
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    Cisco
    We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
    Incentivized
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    Usability
    Instructure
    The functions in Canvas are well integrated and consistent across the application, and mostly intuitive. Overall navigation and setup is streamlined through integrated features and navigation. The feedback we've gotten from our program participants is that it is easy to learn to use. It also integrates well with third party software like Google Docs and Blackboard Collaborate web conferencing software
    Incentivized
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    Cisco
    The usability part of Cisco Unified Communications Manager is very much simple from a usability point of view. Day-to-day Move Add Change Delete (MACD) can be performed by the administrators very easily with simple training. From the initial deployment point of view, some of the thing can be improved to simplify the process.
    Read full review
    Support Rating
    Instructure
    I do not personally use Canvas support since we have a central office that helps us. However, our central office always has the answers we need and are always able to solve our issues - so I would assume that get great support from the Canvas team on their end. They also offer great training, which uses materials directly from Canvas
    Incentivized
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    Cisco
    CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
    Incentivized
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    In-Person Training
    Instructure
    The training sessions were broken down into several days as well as different levels depending upon the knowledge of the user
    Incentivized
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    Cisco
    No answers on this topic
    Online Training
    Instructure
    The online tutorials and videos are very clear and addressed the issues/questions that I had about using the system.
    Incentivized
    Read full review
    Cisco
    No answers on this topic
    Implementation Rating
    Instructure
    Once you purchase and sign the contract there is nothing to install or hardware to buy. You can almost immediately start using it and have courses up and going within weeks. We signed in December and had pilot courses online ready to go for the start of school in January
    Incentivized
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    Cisco
    This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
    Incentivized
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    Alternatives Considered
    Instructure
    Canvas is more secure, has a cleaner design, and has more features. For the features, they have in common canvas still stacks up against [Smart school] by going for the extra mile. Besidfor e that, [the] canvas looks a lot more [professional] than [Smart school]. I didn't make the decision myself to get canvas instead of [Smart school] but I'm happy they did.
    Read full review
    Cisco
    We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
    Incentivized
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    Return on Investment
    Instructure
    • Canvas has helped us provide a more robust online component to our courses.
    • Canvas has helped us better adapt to a rapidly changing educational landscape.
    • Canvas has reduced the time that we have to spend training faculty on how to use our learning management system.
    Incentivized
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    Cisco
    • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
    • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
    • High Costs - the cost of both the license and the maintenance was much higher than other systems.
    Incentivized
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    ScreenShots