My Cisco Unified Communications Manager (Call Manager)
April 15, 2021

My Cisco Unified Communications Manager (Call Manager)

Leonardo Gonzalez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cisco Unified Communications Manager (Call Manager)

Our organization is using Cisco Unified Communications Manager (Call Manager) across the whole of it and this is the official IP telephony tool for all staff users in Latin America. Currently, the call manager is running in a redundancy cluster design distributed along with two data centers which enable a balanced distribution of the devices over the primary and backup servers. This design avoids some type of issues because all user devices are distributed on multiple servers, which provide faster response time under call processing load or loss of any of the servers scenarios. Since Cisco Unified Communications Manager (Call Manager) is a robust and reliable product, business problems are not common.
  • Device failover and fallback. Because all devices ( IP phones, gateways, trunks, etc.) are distributed across all active servers, they are able to register with other active servers in case the current becomes unavailable. In this way, you can reduce the impact of any server becoming unavailable.
  • Virtualization. Call Manager appliance can run under virtualized environments.
  • Several features such as Survivable Remote Site Telephony makes Call Manager the best IP telephony solution in the market.
  • Wide quantity and variety of end-user devices, including the most newest and modern ones in the market that can fit any budget and need.
  • Call Manager is intended to be integrated with the newest collaboration tools like Webex and Jabber for call processing purposes.
  • Great customer support services from the Vendor. The Technical Assistance Center is fantastic, experienced engineers are ready to help quickly out with any request.
  • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
  • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
  • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
  • Survivable Remote Site Telephony (SRST) for remote site to provide redundancy during WAN link failure.
  • Extension Mobility for users in a shared desktop environments.
  • Tail End Hop Off (TEHO) for organizations that have remote offices in other countries with links and trunks, this is a great feature for routing calls over the IP WAN link for PSTN calls.
  • Return on Investment as one shot investment was made then only licensing contract renewing is needed.
  • Virtualized environment and centralized administration tools.
  • Money saving as a result on using features like TEHO.
  • Business continuity assured on environments with SRST and Multi site Deployment with Distributed Call Processing.
  • Cisco Business Edition 6000 (BE6000)
Because of the complexity and quantity of users and remote offices distributed along several countries Cisco Unified Call Manager was the best option that suits all our needs and requirements also the most affordable alternative, and in terms of future projects the most robust and flexible solution that could accommodate additional appliances and services like on premise messaging and collaboration products.

Do you think Cisco Unified Communications Manager (Call Manager) delivers good value for the price?

Yes

Are you happy with Cisco Unified Communications Manager (Call Manager)'s feature set?

Yes

Did Cisco Unified Communications Manager (Call Manager) live up to sales and marketing promises?

Yes

Did implementation of Cisco Unified Communications Manager (Call Manager) go as expected?

Yes

Would you buy Cisco Unified Communications Manager (Call Manager) again?

Yes

Cisco Unified Communications Manager (Call Manager) is well suited for organizations that need secure communications in a strong and stable solution and not affecting business continuity operations even under risk scenarios and deployments. It is less appropriate for organizations that handle a low financial budget because of the devices and licensing costs and the need to provide services for a small number of users.

Cisco Unified Communications Manager (Call Manager) Feature Ratings

Multi-level Interactive Voice Response (IVR)
10
User templates
10
Call reports
9
Directory of employee names
9
Answering rules
10
Call park
10
Call screening
10
Message alerts
9
Video conferencing
10
Audio conferencing
9
Video screen sharing
10
Instant messaging
9
Mobile app for iOS
9
Mobile app for Android
9