Solid Proven Environment that bridged on prem and cloud services.
April 06, 2021

Solid Proven Environment that bridged on prem and cloud services.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) is used in multiple clusters across our entire organization. Call Manager provides the call control and management properties to control our mix of SIP and legacy PRI technologies. We also leverage inter cluster lookup between the environments to provide calling between our global offices to provide regional services with the same structure.
  • Redundancy
  • Flexibility
  • Features
  • Upgrade process
  • Patching
  • Lacks reporting features
  • SIP
  • Interop with other platforms
  • Solid endpoints for both voice an video
  • Flex licensing allows for conferencing
  • Endpoints have good lifespan
  • Requirements between versions can sometimes cause server requirement updates.
We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.

Do you think Cisco Unified Communications Manager (Call Manager) delivers good value for the price?

Yes

Are you happy with Cisco Unified Communications Manager (Call Manager)'s feature set?

Yes

Did Cisco Unified Communications Manager (Call Manager) live up to sales and marketing promises?

Yes

Did implementation of Cisco Unified Communications Manager (Call Manager) go as expected?

Yes

Would you buy Cisco Unified Communications Manager (Call Manager) again?

Yes

I would strongly recommend the Cisco Unified Communications Manager (Call Manager) to others. For large enterprise companies where there is a broad range of requirements and a need for on-prem services, Cisco Unified Communications Manager offers a complete solution with features to tackle nearly any use case within the organization. It is probably less friendly to a small company in terms of setup and maintaining the environment, as well as cost of license.

Cisco Unified Communications Manager (Call Manager) Feature Ratings

Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
3
User templates
9
Call reports
1
Directory of employee names
8
Answering rules
8
Call recording
Not Rated
Call park
7
Call screening
1
Message alerts
1
Video conferencing
9
Audio conferencing
9
Video screen sharing
9
Instant messaging
9
Mobile app for iOS
9
Mobile app for Android
9