Solid Proven Environment that bridged on prem and cloud services.
April 06, 2021
Solid Proven Environment that bridged on prem and cloud services.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager) is used in multiple clusters across our entire organization. Call Manager provides the call control and management properties to control our mix of SIP and legacy PRI technologies. We also leverage inter cluster lookup between the environments to provide calling between our global offices to provide regional services with the same structure.
- Redundancy
- Flexibility
- Features
- Upgrade process
- Patching
- Lacks reporting features
- SIP
- Interop with other platforms
- Solid endpoints for both voice an video
- Flex licensing allows for conferencing
- Endpoints have good lifespan
- Requirements between versions can sometimes cause server requirement updates.
We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
Do you think Cisco Unified Communications Manager (Call Manager) delivers good value for the price?
Yes
Are you happy with Cisco Unified Communications Manager (Call Manager)'s feature set?
Yes
Did Cisco Unified Communications Manager (Call Manager) live up to sales and marketing promises?
Yes
Did implementation of Cisco Unified Communications Manager (Call Manager) go as expected?
Yes
Would you buy Cisco Unified Communications Manager (Call Manager) again?
Yes