Cisco Call Manager can do anything you need it to do (and plenty you don't need it to do too).
January 29, 2020

Cisco Call Manager can do anything you need it to do (and plenty you don't need it to do too).

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cisco Unified Communications Manager (Call Manager)

We use Cisco Unified Communications Manager (Call Manager) across our whole agency to manage all of our VoIP phones, users and gateways. We also use it to integrate with our paging systems and attendant console solution. It has enabled us to centrally manage all of this, which was previously managed individually at every location, and to allow phone number mobility between locations and also with users' mobile devices.
  • Extremely broad industry support and resources available
  • Scales up well, and the new licensing is much more straightforward than before
  • Cisco has changed their CUCM licensing model four times since we started using it
  • With all of the power and features, it can be overwhelming to new users
  • It has lowered our administrative time by centralizing management.
  • It has increased our responsiveness to remote changes and troubleshooting.
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.

Do you think Cisco Unified Communications Manager (Call Manager) delivers good value for the price?

Yes

Are you happy with Cisco Unified Communications Manager (Call Manager)'s feature set?

Yes

Did Cisco Unified Communications Manager (Call Manager) live up to sales and marketing promises?

Yes

Did implementation of Cisco Unified Communications Manager (Call Manager) go as expected?

Yes

Would you buy Cisco Unified Communications Manager (Call Manager) again?

Yes

For medium to large scale deployments where there will be a dedicated VoIP administrator Call Manager, this is a great choice. It provides all of the growth, flexibility and features you could want. For smaller, more straightforward deployments or ones where there won't be a dedicated administrator, a simpler product may be a better choice.

Cisco Unified Communications Manager (Call Manager) Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
7
User templates
8
Call reports
5
Directory of employee names
8
Answering rules
8
Call recording
6
Call park
9
Call screening
7
Message alerts
8
Video conferencing
8
Audio conferencing
9
Video screen sharing
Not Rated
Instant messaging
Not Rated
Mobile app for iOS
7
Mobile app for Android
7