Cisco Unified Communications Manager (Call Manager)

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Cisco Unified Communications Manager (Call Manager)	Score 9.1 out of 10	N/A	Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.	N/A

Pricing

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Offerings

Pricing Offerings
Cisco Unified Communications Manager (Call Manager)
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

Must contact sales team for pricing

More Pricing Information

Community Pulse
	Cisco Unified Communications Manager (Call Manager)
Considered Both Products	Cisco Unified Communications Manager (Call Manager) Verified User Vice-President Chose Cisco Unified Communications Manager (Call Manager) I would say it is a tie with IP office. This is also a complex solution that's usually managed by a service provider but offers high quality via phones that are excellent in sound quality and overall reputation for reliability. Incentivized Helpful? AH Asif Hameed Systems Engineer Chose Cisco Unified Communications Manager (Call Manager) Cisco Unified Communications Manager is a great competitor to Avaya Aura, whereas both solutions provide the client an Enterprise - Grade UC solution. I would prefer Cisco Unified Communications Manager because most corporate networks run on a Cisco backend core, and assigning … Incentivized Helpful? Verified User Engineer Chose Cisco Unified Communications Manager (Call Manager) Cube is a robust gateway works in conjunction with Cisco Unified Communications Manager for providing PSTN calling facility. Cube is easy to set up and manage and it has lots of security features. SRST is one of the best feature where in case of a network issue with the Cisco Un… Incentivized Helpful? AA Agshin Aligulov Unified Communications Team Lead Chose Cisco Unified Communications Manager (Call Manager) Avaya Aure requires lots of system maintenance and requirements. Also, Avaya cm does not have a graphical user interface. Avaya deployment requires lots of VMs and this is not acceptable for a clients 3CX is very cheap but they are very vulnerable to the attacks. Also they … Incentivized Helpful? Verified User Engineer Chose Cisco Unified Communications Manager (Call Manager) Overall Satisfaction with Cisco Unified Communications Manager (Call Manager) in general is more a telephony platform that a Unified Communications suite, but it could fit smaller companies or certain industries with specific requirements or needs, like hospitality. Helpful? ST Starling Trinidad IT Chose Cisco Unified Communications Manager (Call Manager) Simple, all products mentioned were on-premise (that solution I used several years ago) Call manager is a cloud solution without hardware required. Incentivized Helpful? Verified User Engineer Chose Cisco Unified Communications Manager (Call Manager) As per the comments earlier, Cisco's focus has finally moved to Cloud and Cisco Unified Communications Manager (Call Manager) primarily stays as it solves specific business problems that Cloud-based platforms are trying to solve, slowly but surely. Cisco Unified Communications … Incentivized Helpful? Verified User Administrator Chose Cisco Unified Communications Manager (Call Manager) CUCM is actually our old system that we're currently transitioning away from. While CUCM certainly has more features than the Microsoft Teams phone system, and it's far more customizable, what we really needed currently was a cloud system that allowed more options for remote … Incentivized Helpful? HC Haniel Carlos Network Administrator Chose Cisco Unified Communications Manager (Call Manager) Most commonly used here in our country is Avaya; they pretty much do the same as the Cisco Unified Communications Manager. But for me, Cisco products are more reliable and tested so I prefer using this as our mode of communication for our entire organization. It keeps the … Incentivized Helpful? Verified User Analyst Chose Cisco Unified Communications Manager (Call Manager) The Cisco Call Manager application has been around for much longer than many of the competitors. As such, they have had plenty of time to resolve bugs and increase the feature set that comes natively with this solution. One of the biggest factors for us was the professional … Incentivized Helpful? Javier Alejandro Denacimiento IT Manager - Unified Communications Chose Cisco Unified Communications Manager (Call Manager) Avaya is extremely expensive for a corporate telephony infrastructure, its a product designed for the callcenter so it makes it even impossible to go with it for just corporate telephony. Cisco Call Manager is not just cheaper but also much simpler to use. Incentivized Helpful? Leonardo Gonzalez Arquitecto en Soluciones de Colaboracion Cisco Chose Cisco Unified Communications Manager (Call Manager) Because of the complexity and quantity of users and remote offices distributed along several countries Cisco Unified Call Manager was the best option that suits all our needs and requirements also the most affordable alternative, and in terms of future projects the most robust … Incentivized Helpful? Verified User Supervisor Chose Cisco Unified Communications Manager (Call Manager) We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room … Incentivized Helpful? Benjamín Marrón Rojas Help Desk Network Engineer Chose Cisco Unified Communications Manager (Call Manager) The number one point for which I would choose the Call Manager is because it has a wide level of scalability. You can have it in a company with 200 phones or up to 10000. In addition, Cisco TAC offers excellent support for when there is a disaster or you need to make some … Incentivized Helpful? Steve Davis Senior Network Engineer Chose Cisco Unified Communications Manager (Call Manager) CUCM can grow to any scale you want. You can have a small amount of users, to tens of thousands of phones to support any size your company grows to. Toll bypass via routing calls over the WAN as well as an extensive Unity voicemail system allows for efficient routing of your … Incentivized Helpful? GH Girgis Hady IT Network Manager Chose Cisco Unified Communications Manager (Call Manager) We choose the Cisco Unified Communications Manager (Call Manager) for the following reasons: 1- Great features from the customer's perspective. 2- More stability and scalability for large companies Incentivized Helpful? Verified User Director Chose Cisco Unified Communications Manager (Call Manager) We've used 3Com/HP VCX before HP pulled the plug. Feature to feature, in some cases VCX did things better than Call Manager. VCX's GUI interface was very simple to navigate. Even over the years, VCX made it easy to train someone as an admin within a day and that person would be … Incentivized Helpful? Juan Ignacio Zappacosta Supervising Associate Chose Cisco Unified Communications Manager (Call Manager) We had a great experience with Cisco IP phone communicator and this was the main reason why this new solution was purchased. Some members were more likely to purchase Skype for Business solutions but in the end, the good experience with Cisco solutions made the difference. Incentivized Helpful? Lee Weers Past President Pella FFA Alumni and Friends Chose Cisco Unified Communications Manager (Call Manager) It was less expensive and we are able to change partners. Mitel's system is not very friendly for the customer who is tied to a poor vendor. Incentivized Helpful? Jane Updegraff Senior Systems Administrator Chose Cisco Unified Communications Manager (Call Manager) I've used CUCM and it's related products for over 25 years but in the middle of that time I managed a network that had hosted voip, so I know the difference. Hosted voip can't do literally everything like CUCM can do, but it's WAY simpler to operate and manage. Plus the end … Incentivized Helpful? Brian Munn Network Services Manager Chose Cisco Unified Communications Manager (Call Manager) I have not used any other products like Cisco Unified Communications Manager. Incentivized Helpful? EV Eduardo Viero IT Infrastructure Specialist Chose Cisco Unified Communications Manager (Call Manager) The lack of support partners for Skype for Business is one of the reasons CUCM stacks up against it. The software itself from MS is not bad, but it's hard to find support. Also, Cisco offers a full-stack solution in the same box, while the Skype for Business architecture is way … Incentivized Helpful? Verified User C-Level Executive Chose Cisco Unified Communications Manager (Call Manager) We've had the system for a number of years and the technology has changed over that time. We anticipate this system will be functional for us for at least 10 years. At that time, we'll start evaluating new technology to see if the Opex model is better in the long run than the … Incentivized Helpful? Shawn Dietrich Cisco VoIP Engineer Chose Cisco Unified Communications Manager (Call Manager) Ultimately it will come down to the administrator's preference. Cisco has led the market for some time. But Avaya continues to make advancements that are comparable to Cisco. Microsoft is also attempting to break into the market but does [not] have the end to end solution like … Incentivized Helpful?

Features

Cisco Unified Communications Manager (Call Manager)

Cloud PBX

Comparison of Cloud PBX features of Product A and Product B
	Cisco Unified Communications Manager (Call Manager) 7.6 43 Ratings 5% below category average
Hosted PBX	9.422 Ratings
Multi-level Interactive Voice Response (IVR)	5.331 Ratings
User templates	6.641 Ratings
Call reports	7.640 Ratings
Directory of employee names	9.141 Ratings

Call Management

Comparison of Call Management features of Product A and Product B
	Cisco Unified Communications Manager (Call Manager) 8.0 46 Ratings 5% below category average
Answering rules	9.444 Ratings
Call recording	5.428 Ratings
Call park	9.440 Ratings
Call screening	8.837 Ratings
Message alerts	7.340 Ratings

VoIP system collaboration

Comparison of VoIP system collaboration features of Product A and Product B
	Cisco Unified Communications Manager (Call Manager) 9.0 42 Ratings 12% above category average
Video conferencing	9.132 Ratings
Audio conferencing	9.142 Ratings
Video screen sharing	8.517 Ratings
Instant messaging	9.520 Ratings

Mobile apps

Comparison of Mobile apps features of Product A and Product B
	Cisco Unified Communications Manager (Call Manager) 7.1 26 Ratings 12% below category average
Mobile app for iOS	7.026 Ratings
Mobile app for Android	7.324 Ratings

Best Alternatives
	Cisco Unified Communications Manager (Call Manager)
Small Businesses	CloudTalk Score 7.6 out of 10
Medium-sized Companies	CloudTalk Score 7.6 out of 10
Enterprises	Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10
All Alternatives	View all alternatives

User Ratings
	Cisco Unified Communications Manager (Call Manager)
Likelihood to Recommend	8.5 (47 ratings)
Likelihood to Renew	10.0 (2 ratings)
Usability	9.3 (7 ratings)
Support Rating	8.0 (14 ratings)
Implementation Rating	10.0 (1 ratings)

User Testimonials
	Cisco Unified Communications Manager (Call Manager)
Likelihood to Recommend	Cisco Cisco Unified Communications Manager is suited for medium to large customers who are in search for a solid call control platform with added security in mind. Cisco Unified Communications Manager also supports receptions, small groups and also a mini contact center type of set up with its Hunt Group, Pick up Group and call queuing facilities and also with set up of music on hold function while calls queuing. Incentivized Verified User Anonymous Read full review
Pros	Cisco This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime. The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk. The Call Manager provides us very granular settings to route our calls as we want. Incentivized Verified User Anonymous Read full review
Cons	Cisco Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces. Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes. Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving. Incentivized Leonardo Gonzalez Arquitecto en Soluciones de Colaboracion Cisco Read full review
Likelihood to Renew	Cisco We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out. Incentivized Brian Munn Network Services Manager Read full review
Usability	Cisco The usability part of Cisco Unified Communications Manager is very much simple from a usability point of view. Day-to-day Move Add Change Delete (MACD) can be performed by the administrators very easily with simple training. From the initial deployment point of view, some of the thing can be improved to simplify the process. RAJESH VENGILOT Lead (Unified Communications) Read full review
Support Rating	Cisco CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either. Incentivized Verified User Anonymous Read full review
Implementation Rating	Cisco This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented Incentivized Brian Munn Network Services Manager Read full review
Alternatives Considered	Cisco We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud. Incentivized Verified User Anonymous Read full review
Return on Investment	Cisco Communication and collaboration - Our offices are able to communicate both internally and externally due to this system. Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system. High Costs - the cost of both the license and the maintenance was much higher than other systems. Incentivized Verified User Anonymous Read full review
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