Cisco Unified Communications Manager (Call Manager)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
N/A
Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.N/A
Pricing
Cisco Unified Communications Manager (Call Manager)
Editions & Modules
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Offerings
Pricing Offerings
Cisco Unified Communications Manager (Call Manager)
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional DetailsMust contact sales team for pricing
More Pricing Information
Community Pulse
Cisco Unified Communications Manager (Call Manager)
Considered Both Products
Cisco Unified Communications Manager (Call Manager)
Chose Cisco Unified Communications Manager (Call Manager)
Avaya Aure requires lots of system maintenance and requirements. Also, Avaya cm does not have a graphical user interface. Avaya deployment requires lots of VMs and this is not acceptable for a clients 3CX is very cheap but they are very vulnerable to the attacks. Also they …
Chose Cisco Unified Communications Manager (Call Manager)
Overall Satisfaction with Cisco Unified Communications Manager (Call Manager) in general is more a telephony platform that a Unified Communications suite, but it could fit smaller companies or certain industries with specific requirements or needs, like hospitality.
Chose Cisco Unified Communications Manager (Call Manager)
Simple, all products mentioned were on-premise (that solution I used several years ago) Call manager is a cloud solution without hardware required.
Chose Cisco Unified Communications Manager (Call Manager)
As per the comments earlier, Cisco's focus has finally moved to Cloud and Cisco Unified Communications Manager (Call Manager) primarily stays as it solves specific business problems that Cloud-based platforms are trying to solve, slowly but surely. Cisco Unified Communications …
Chose Cisco Unified Communications Manager (Call Manager)
CUCM is actually our old system that we're currently transitioning away from. While CUCM certainly has more features than the Microsoft Teams phone system, and it's far more customizable, what we really needed currently was a cloud system that allowed more options for remote …
Chose Cisco Unified Communications Manager (Call Manager)
Most commonly used here in our country is Avaya; they pretty much do the same as the Cisco Unified Communications Manager. But for me, Cisco products are more reliable and tested so I prefer using this as our mode of communication for our entire organization. It keeps the …
Chose Cisco Unified Communications Manager (Call Manager)
The Cisco Call Manager application has been around for much longer than many of the competitors. As such, they have had plenty of time to resolve bugs and increase the feature set that comes natively with this solution. One of the biggest factors for us was the professional …
Chose Cisco Unified Communications Manager (Call Manager)
Avaya is extremely expensive for a corporate telephony infrastructure, its a product designed for the callcenter so it makes it even impossible to go with it for just corporate telephony.
Cisco Call Manager is not just cheaper but also much simpler to use.
Chose Cisco Unified Communications Manager (Call Manager)
Because of the complexity and quantity of users and remote offices distributed along several countries Cisco Unified Call Manager was the best option that suits all our needs and requirements also the most affordable alternative, and in terms of future projects the most robust …
Chose Cisco Unified Communications Manager (Call Manager)
We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room …
Chose Cisco Unified Communications Manager (Call Manager)
The number one point for which I would choose the Call Manager is because it has a wide level of scalability. You can have it in a company with 200 phones or up to 10000. In addition, Cisco TAC offers excellent support for when there is a disaster or you need to make some …
Chose Cisco Unified Communications Manager (Call Manager)
CUCM can grow to any scale you want. You can have a small amount of users, to tens of thousands of phones to support any size your company grows to. Toll bypass via routing calls over the WAN as well as an extensive Unity voicemail system allows for efficient routing of your …
Chose Cisco Unified Communications Manager (Call Manager)
We choose the Cisco Unified Communications Manager (Call Manager) for the following reasons:
1- Great features from the customer's perspective.
2- More stability and scalability for large companies
Chose Cisco Unified Communications Manager (Call Manager)
We've used 3Com/HP VCX before HP pulled the plug. Feature to feature, in some cases VCX did things better than Call Manager. VCX's GUI interface was very simple to navigate. Even over the years, VCX made it easy to train someone as an admin within a day and that person would be …
Chose Cisco Unified Communications Manager (Call Manager)
We had a great experience with Cisco IP phone communicator and this was the main reason why this new solution was purchased. Some members were more likely to purchase Skype for Business solutions but in the end, the good experience with Cisco solutions made the difference.
Chose Cisco Unified Communications Manager (Call Manager)
It was less expensive and we are able to change partners. Mitel's system is not very friendly for the customer who is tied to a poor vendor.
Chose Cisco Unified Communications Manager (Call Manager)
I've used CUCM and it's related products for over 25 years but in the middle of that time I managed a network that had hosted voip, so I know the difference. Hosted voip can't do literally everything like CUCM can do, but it's WAY simpler to operate and manage. Plus the end …
Chose Cisco Unified Communications Manager (Call Manager)
I have not used any other products like Cisco Unified Communications Manager.
Chose Cisco Unified Communications Manager (Call Manager)
The lack of support partners for Skype for Business is one of the reasons CUCM stacks up against it. The software itself from MS is not bad, but it's hard to find support. Also, Cisco offers a full-stack solution in the same box, while the Skype for Business architecture is way …
Chose Cisco Unified Communications Manager (Call Manager)
We've had the system for a number of years and the technology has changed over that time. We anticipate this system will be functional for us for at least 10 years. At that time, we'll start evaluating new technology to see if the Opex model is better in the long run than the …
Chose Cisco Unified Communications Manager (Call Manager)
Ultimately it will come down to the administrator's preference. Cisco has led the market for some time. But Avaya continues to make advancements that are comparable to Cisco. Microsoft is also attempting to break into the market but does [not] have the end to end solution like …
Chose Cisco Unified Communications Manager (Call Manager)
No other evaluated solutions provided the required scale and availability in combination with the central solution approach. All other solutions required more onsite equipment to provide the same services or had issues to provide services on a global scale
Chose Cisco Unified Communications Manager (Call Manager)
Cisco CUCM hands-down beats Genesys for phone provisioning just because of the supported devices. Cisco handsets are leaps and bounds more consistent to provision and easier to troubleshoot than any phone model currently offered by Genesys directly.

The configuration of phones …
Chose Cisco Unified Communications Manager (Call Manager)
The simplicity of administrator interface seem to be much more with CCM than any other VOIP system.
Top Pros
Top Cons
Features
Cisco Unified Communications Manager (Call Manager)
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
7.5
40 Ratings
9% below category average
Hosted PBX9.919 Ratings
Multi-level Interactive Voice Response (IVR)6.029 Ratings
User templates8.238 Ratings
Call reports5.337 Ratings
Directory of employee names8.138 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
7.4
43 Ratings
13% below category average
Answering rules7.841 Ratings
Call recording5.626 Ratings
Call park8.037 Ratings
Call screening7.534 Ratings
Message alerts7.838 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
7.8
39 Ratings
6% below category average
Video conferencing9.329 Ratings
Audio conferencing8.839 Ratings
Video screen sharing6.215 Ratings
Instant messaging6.718 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
8.8
23 Ratings
6% above category average
Mobile app for iOS8.423 Ratings
Mobile app for Android9.121 Ratings
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Cisco Unified Communications Manager (Call Manager)
Small Businesses
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Score 9.5 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
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Score 9.1 out of 10
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User Ratings
Cisco Unified Communications Manager (Call Manager)
Likelihood to Recommend
9.1
(44 ratings)
Likelihood to Renew
10.0
(1 ratings)
Usability
8.7
(4 ratings)
Support Rating
8.0
(14 ratings)
Implementation Rating
10.0
(1 ratings)
User Testimonials
Cisco Unified Communications Manager (Call Manager)
Likelihood to Recommend
Cisco
The Cisco Unified Communications Manager platform would be most suited for the below scenarios. 1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises. 2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.
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Pros
Cisco
  • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
  • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
  • The Call Manager provides us very granular settings to route our calls as we want.
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Cons
Cisco
  • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
  • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
  • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
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Likelihood to Renew
Cisco
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
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Usability
Cisco
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
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Support Rating
Cisco
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
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Implementation Rating
Cisco
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
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Alternatives Considered
Cisco
We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
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Return on Investment
Cisco
  • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
  • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
  • High Costs - the cost of both the license and the maintenance was much higher than other systems.
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