Cisco Unified Communications Manager
December 06, 2024

Cisco Unified Communications Manager

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Unified Communications Manager (Call Manager)

I work for Spark NZ which is a Service Provider. We have 20 plus customers using Cisco Unified Communications Manager. It is a solid call control platform which has efficient call distribution and facilities like Hunt Group and Pick up Groups. Cisco Unified Communications Manager also has basic que facility which supports customers with mini contact center type of work environments. Cisco Unified Communications Manager is very secure compared to other platforms in the market currently.

Pros

  • Hunt Group
  • Pick up Group
  • Call Queuing
  • Third party device integration

Cons

  • More efficient device search based on Ip addresses
  • Ability to look up devices last registered date and time
  • Native call recording function
  • Secure call control platform which our customers trust
  • Feature rich for any type of customers
  • Great functions on Cisco phones connected to Cisco Unified Communications Manager
Cisco Unified Communications Manager is a great call control platform with security. It has great features such as Hunt Groups, Pick up Groups, call queuing, Group pick up, remote destination call ringing and pick up options and many more. From an operator perspective, Cisco Unified Communications Manager is easy to manage and configure and maintain.
Cube is a robust gateway works in conjunction with Cisco Unified Communications Manager for providing PSTN calling facility. Cube is easy to set up and manage and it has lots of security features. SRST is one of the best feature where in case of a network issue with the Cisco Unified Communications Manager, Cisco phones can register to Cube and have redundancy service.

Do you think Cisco Unified Communications Manager (Call Manager) delivers good value for the price?

Yes

Are you happy with Cisco Unified Communications Manager (Call Manager)'s feature set?

Yes

Did Cisco Unified Communications Manager (Call Manager) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Cisco Unified Communications Manager (Call Manager) go as expected?

Yes

Would you buy Cisco Unified Communications Manager (Call Manager) again?

Yes

Cisco Unified Border Element (Cube), Webex Calling, Webex App
Cisco Unified Communications Manager is suited for medium to large customers who are in search for a solid call control platform with added security in mind. Cisco Unified Communications Manager also supports receptions, small groups and also a mini contact center type of set up with its Hunt Group, Pick up Group and call queuing facilities and also with set up of music on hold function while calls queuing.

Cisco Unified Communications Manager (Call Manager) Feature Ratings

8.3
Hosted PBX
10
User templates
8
Call reports
7
Directory of employee names
8
8.7
Answering rules
9
Call park
9
Call screening
8
8.0
Video conferencing
8
Audio conferencing
8
8.0
Mobile app for iOS
8
Mobile app for Android
8

Using Cisco Unified Communications Manager (Call Manager)

30000 - We are a service provider. We have customers to whom we provide Installation and support of Cisco Unified Communications Manager. They include from Government to Banks to small, medium and large corporate and enterprises. Construction, Marketing, Research, Statics, Food business, Supermarkets are some of their areas of operation. Govt include Justice, Prison and Defense.
4 - People with vast knowledge and experience in Unified Collaboration, Networking skills. At least Cisco CCNP certified. Minimum 5 years of experience in the Collaboration field of technology.
  • Internal calling
  • Site to Site calling
  • PSTN calling
  • Provide mini call center set up with it's native queuing
  • Set up scheduling in conjunction with Unity
  • Integration of 3rd party Apps
  • Integrate with Webex platform
  • Integrate with Cisco UCCX
  • Offer 3rd party SIP devices
Cisco Unified Communications Manager is a robust call platform product with security in mind, and all our customers are happy with the product and its deployment.

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