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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Canvas

    Score8.6 out of 10
    N/AInstructure is an educational software company based in Sandy, Utah. It is the developer of the Canvas learning management system, which is a comprehensive software package that competes with such systems as Blackboard Learning System, SumTotal and Saba.N/A

    Zoom Phone

    Score7.4 out of 10
    N/ABuilt on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN). Features: Post call summary & next steps A post-call summary from Zoom’s AI Companion keeps the focus on the conversation instead of…

    $10

    per month per user

    Pricing
    CanvasZoom Phone
    Editions & Modules
    No answers on this topic
    US & Canada Metered
    $10
    per month per user
    US & Canada Unlimited
    $15
    per month per user
    Global Select
    $20
    per month per user
    Offerings
    Pricing Offerings
    CanvasZoom Phone
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsMust contact vendor for pricing information.No fees for emergency 911 Service No fees for compliance and administrative cost recovery Fee No 10DLC SMS fees
    More Pricing Information
    Features
    CanvasZoom Phone
    Learning Management
    Comparison of Learning Management features of Canvas and Zoom Phone
    Feature
    Canvas
    9.0
    42 Ratings
    11% above category average
    Zoom Phone
    -
    Ratings
    Course authoring8.142 Ratings00 Ratings
    Course catalog or library9.838 Ratings00 Ratings
    Player/Portal9.932 Ratings00 Ratings
    Learning content9.035 Ratings00 Ratings
    Mobile friendly9.041 Ratings00 Ratings
    Progress tracking & certifications8.138 Ratings00 Ratings
    Assignments8.142 Ratings00 Ratings
    Compliance management9.033 Ratings00 Ratings
    Learning administration9.037 Ratings00 Ratings
    Learning reporting & analytics9.039 Ratings00 Ratings
    Social learning9.034 Ratings00 Ratings
    Gamification9.62 Ratings00 Ratings
    Single Sign On (SSO) Enabled Learning9.03 Ratings00 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Canvas and Zoom Phone
    Feature
    Canvas
    -
    Ratings
    Zoom Phone
    8.6
    47 Ratings
    8% above category average
    Hosted PBX00 Ratings8.524 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings8.030 Ratings
    User templates00 Ratings8.718 Ratings
    Call reports00 Ratings9.122 Ratings
    Directory of employee names00 Ratings8.542 Ratings
    Call Management
    Comparison of Call Management features of Canvas and Zoom Phone
    Feature
    Canvas
    -
    Ratings
    Zoom Phone
    8.5
    46 Ratings
    3% above category average
    Answering rules00 Ratings8.543 Ratings
    Call recording00 Ratings8.144 Ratings
    Call park00 Ratings8.536 Ratings
    Call screening00 Ratings9.834 Ratings
    Message alerts00 Ratings8.541 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Canvas and Zoom Phone
    Feature
    Canvas
    -
    Ratings
    Zoom Phone
    9.4
    23 Ratings
    17% above category average
    Video conferencing00 Ratings9.322 Ratings
    Audio conferencing00 Ratings9.322 Ratings
    Video screen sharing00 Ratings9.522 Ratings
    Instant messaging00 Ratings9.419 Ratings
    Mobile apps
    Comparison of Mobile apps features of Canvas and Zoom Phone
    Feature
    Canvas
    -
    Ratings
    Zoom Phone
    8.5
    45 Ratings
    8% above category average
    Mobile app for iOS00 Ratings8.540 Ratings
    Mobile app for Android00 Ratings8.531 Ratings
    Best Alternatives
    CanvasZoom Phone
    Small Businesses
    Google Classroom
    Score8 out of 10
    CallFire
    Score9.7 out of 10
    Medium-sized Companies
    Schoology Learning
    Score8 out of 10
    Fuze
    Score8.2 out of 10
    Enterprises
    D2L Brightspace
    Score7.8 out of 10
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CanvasZoom Phone
    Likelihood to Recommend
    9.3
    (84 ratings)
    6.1
    (50 ratings)
    Likelihood to Renew
    9.3
    (5 ratings)
    8.2
    (2 ratings)
    Usability
    9.4
    (10 ratings)
    7.7
    (3 ratings)
    Support Rating
    9.0
    (11 ratings)
    6.6
    (4 ratings)
    In-Person Training
    10.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    8.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.5
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    -
    (0 ratings)
    8.2
    (1 ratings)
    Product Scalability
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    CanvasZoom Phone
    Likelihood to Recommend
    Instructure
    It is really well suited for school situations like knowing what [assignments] need to be done when, getting feedback, getting points, finding the slides that the teacher used for explaining an [assignment] or theory. I think It would be less suited in business situations because it's [primarily] made to be a [one-way] communication tool for schools. Businesses need more control on individual levels I think[.]
    Incentivized
    Read full review
    Zoom
    Zoom Workplace is ideal for any business looking for a communication/collaboration solution. This is more so for businesses with a hybrid workforce. It makes holding virtual meetings and collaboration sessions easy, and teams can participate seamlessly thanks to features such as Zoom Whiteboard, Zoom Teams chat, and Zoom Phone, among others. In a nutshell, Zoom Workplace makes teamwork and productivity easy.
    Incentivized
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    Pros
    Instructure
    • Creativity options for teachers to create a virtual space that still has fun graphics and accessibility options.
    • Canvas has versatility in viewing options for assignment due dates such as the calendar built in feature as well as the dashboard options to display upcoming and due assignments.
    • Allowing teachers to create community with each other and collaborate in each-other's space.
    • Discussion platforms within classrooms for students to communicate with each-other and with their teachers.
    • Easy messaging portal within each virtual classroom.
    Incentivized
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    Zoom
    • Having our Phone system all in onc place. Call, Text, Voicemail. with live transcript
    • Zoom Meeting AI companion - taking notes, creating action items, and summarizing the meetings then email immediately afterwards
    • Scheduler - being able to send links to team members or vendors to book a time that works best for them that is linked and synced to my calendar.
    Incentivized
    Read full review
    Cons
    Instructure
    • Their integration with Big Blue Button was a bust for distance learning. Would be great to see them collaborate with Zoom or Google Meets.
    • Their "feature request" process is slow and cumbersome at times because it relies on user "up votes" to get ideas addressed by the developers.
    • They seem to have a lot of turn-over with their staff. We get a new Customer Success Manager far more frequently than with other vendors.
    Incentivized
    Read full review
    Zoom
    • The first time I ported a number and set up a outlying office, I had to keep going back in and correcting things. I feel like there could be more straightforward instructions on this, instead of having to go to multiple sections just to accomplish everything.
    Incentivized
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    Likelihood to Renew
    Instructure
    The other LMS tools have fallen behind. One reason is they are not able to update their systems, features, toolsets in a timely manner. While other LMS providers release bug fixes and new features several times a year, schools struggle to install and implement them in a timely manner. It is not uncommon for a school to take 6 months to a year to fully install and implement new releases on other LMS platforms. With Canvas, those features are released every 3 weeks, and there is nothing for a school to do other than choose to turn them on once released. This has allowed Instructure to innovate faster, and get new features and tools to customers quicker. Other factors include great pricing, customer support, and the innovative way in which LTI is implemented in the tool.
    Incentivized
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    Zoom
    Almost perfect. Transformed from just being on my mobile phone. The phone has moved from a ituility to a value driving service in the business. Nobody yet has an AI to help manage the system. Come on Zoom, seems an obvious AI use case.
    Read full review
    Usability
    Instructure
    The functions in Canvas are well integrated and consistent across the application, and mostly intuitive. Overall navigation and setup is streamlined through integrated features and navigation. The feedback we've gotten from our program participants is that it is easy to learn to use. It also integrates well with third party software like Google Docs and Blackboard Collaborate web conferencing software
    Incentivized
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    Zoom
    Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
    Incentivized
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    Support Rating
    Instructure
    I do not personally use Canvas support since we have a central office that helps us. However, our central office always has the answers we need and are always able to solve our issues - so I would assume that get great support from the Canvas team on their end. They also offer great training, which uses materials directly from Canvas
    Incentivized
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    Zoom
    I haven't had any sort of issues with Zoom as of yet to have to call Support. That right there makes me think it's a good product. Simple and easy to use. Nothing confusing or glitchy that would make me have to get in touch with them. Straightforward so I'm not trying to figure out a specific workflow.
    Incentivized
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    In-Person Training
    Instructure
    The training sessions were broken down into several days as well as different levels depending upon the knowledge of the user
    Incentivized
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    Zoom
    No answers on this topic
    Online Training
    Instructure
    The online tutorials and videos are very clear and addressed the issues/questions that I had about using the system.
    Incentivized
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    Zoom
    No answers on this topic
    Implementation Rating
    Instructure
    Once you purchase and sign the contract there is nothing to install or hardware to buy. You can almost immediately start using it and have courses up and going within weeks. We signed in December and had pilot courses online ready to go for the start of school in January
    Incentivized
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    Zoom
    No answers on this topic
    Alternatives Considered
    Instructure
    Canvas is more secure, has a cleaner design, and has more features. For the features, they have in common canvas still stacks up against [Smart school] by going for the extra mile. Besidfor e that, [the] canvas looks a lot more [professional] than [Smart school]. I didn't make the decision myself to get canvas instead of [Smart school] but I'm happy they did.
    Read full review
    Zoom
    The main reason why we switched to Zoom Phone is because our VOIP system inexplicably went down for almost a month and no one could figure out what was wrong. Lumen was charging way more than Zoom Workplace, but could not get the system to work.
    Incentivized
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    Return on Investment
    Instructure
    • Canvas has helped us provide a more robust online component to our courses.
    • Canvas has helped us better adapt to a rapidly changing educational landscape.
    • Canvas has reduced the time that we have to spend training faculty on how to use our learning management system.
    Incentivized
    Read full review
    Zoom
    • We're better able to work together as a team answering phones multiple people can be logged in to answer at the same time.
    • The voicemail transcription feature helps with sharing messages to different departments.
    • Overall, we're able to answer more calls and have fewer callers being sent to voicemail.
    Incentivized
    Read full review
    ScreenShots

    Zoom Phone Screenshots

    Screenshot of the Zoom AI for business phone communications, available at no additional costScreenshot of Zoom's integrated workflowsScreenshot of the Call Handling Panel