Zoom Phone Satisfaction
May 10, 2021

Zoom Phone Satisfaction

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoom Phone

We use Zoom Phone for our main switchboard line when people call the seminary and for the Welcome Center and Registrar lines. Several other departments are also beginning to use it. We already used Zoom for meetings, so it's nice to have two functions in one program.
  • Transferring calls
  • Caller ID
  • You can see who is taking each call
  • We needed to link each of our team members' personal emails to the Zoom account so we have to filter VM notifications out of our personal accounts.
  • It'd be nice if you could set business hours through the webpage to include a lunch break so that you don't have to manually go in to edit.
  • We're better able to work together as a team answering phones multiple people can be logged in to answer at the same time.
  • The voicemail transcription feature helps with sharing messages to different departments.
  • Overall, we're able to answer more calls and have fewer callers being sent to voicemail.
Zoom Phone has more features that allow our team to work cohesively. We can have all of our team logged in to all of the phone lines we manage, instead of one person on each line at a time. This way, one person is able take calls from whichever line as they come in rather than, only being able to log into one line at a time. Transcribed voicemails and caller ID can help with connecting callers to other departments. We can also keep record of which calls each of our team members have taken.

Do you think Zoom Phone delivers good value for the price?

Not sure

Are you happy with Zoom Phone's feature set?

Yes

Did Zoom Phone live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoom Phone go as expected?

Yes

Would you buy Zoom Phone again?

Yes

Zoom Phone is great for remote work. It's pretty user friendly. You can easily transfer calls to those who have Zoom extensions programmed into the address book.

Obviously, this would apply to most tech nowadays, but call quality can suffer during bad weather.

Zoom Phone Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
10
Directory of employee names
10
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
9
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated