Zoom Phone saves us money and is a great tool
September 03, 2025

Zoom Phone saves us money and is a great tool

Abigail Blosser | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Meetings & Chat
  • Zoom Phone
  • Zoom Video Webinar
  • Zoom AI Companion
  • Zoom Rooms
  • Zoom Scheduler

Overall Satisfaction with Zoom Phone

While we have used Zoom meetings and webinars for several years (since the pandemic), we moved all of our phone services to Zoom Phone in the Fall of 2024. It's been a great experience. The system is easy to use, and we've gradually expanded from our main office to the outlying offices by porting their current phones numbers over to Zoom Workplace and setting them up on our account. One of the most helpful things has been the app. Those of us who work remotely don't have to give out our personal cell phone numbers - we can use the Zoom Phone app through our laptops or on our cell phones. It's saved us a significant amount of money moving to Zoom Workplace as well. Some of our offices were paying $300 a month for their phone line, so it's a big help to our budget that Zoom Phone is less expensive. And while we haven't set up the fax service yet, that's on our list of things to do. It will make work so much easier to have everything right there!

Pros

  • Zoom app - easy to use and very convenient
  • Zoom AI notetaker for meetings - really helpful for longer meetings and it gets most things correct
  • Zoom phone - easy to add and edit users when we have staff turnover

Cons

  • The first time I ported a number and set up a outlying office, I had to keep going back in and correcting things. I feel like there could be more straightforward instructions on this, instead of having to go to multiple sections just to accomplish everything.
  • Significant cost savings
  • Easier to connect with colleagues
  • Works well on mobile devices and tablets, as well as computers

Do you think Zoom Phone delivers good value for the price?

Yes

Are you happy with Zoom Phone's feature set?

Yes

Did Zoom Phone live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoom Phone go as expected?

I wasn't involved with the implementation phase

Would you buy Zoom Phone again?

Yes

I think it works well for offices that have multiple locations. Being able to give each person and office their own extension makes it easier for colleagues to connect with each other, plus it's a costs savings for each of the offices.

Zoom Phone Feature Ratings

Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Mobile app for iOS
10
Mobile app for Android
10

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