Zoom Workplace is a Great Addition to our Company
June 03, 2024
Zoom Workplace is a Great Addition to our Company
Score 9 out of 10
Vetted Review
Verified User
Software Version
Business
Modules Used
- Zoom Meetings & Chat
- Zoom Phone
- Zoom Whiteboard
- Zoom AI Companion
- Zoom Rooms
Overall Satisfaction with Zoom Workplace
We have had Zoom Meetings for several years, and recently have added Zoom Phone to our organization. It has been great to be able to integrate the ability to be on a phone call and quickly move that to a Zoom Meeting seamlessly. I also like the fact that I can be on a phone call on my laptop and effortlessly move it to my mobile device if I need to go on the move. The Zoom Workplace application is great because each person in our organization has the meeting and phone abilities in one application. As well as a larger license for each of our Teams to use.
Pros
- The ability to move a phone conversation to a meeting to have face-to-face interaction for clarity.
- Allowing incoming phone calls to go to my voicemail when I am not available to talk.
- Being able to set my work hours and holiday hours ahead of time for the year, and easily change them if necessary.
- The Zoom portal allows me to create company wide settings for both phones and meetings.
Cons
- Sometimes it is hard to video a how-to video easily to share with the staff so everyone knows the basics.
- Zoom Workplace has had a positive effect on out business by combining meetings and phones in one place.
- The collaboration has been better with our staff being hybrid.
- The Zoom Workplace platform has been more that I expected to pay, but the customer service is outstanding.
The main reason why we switched to Zoom Phone is because our VOIP system inexplicably went down for almost a month and no one could figure out what was wrong. Lumen was charging way more than Zoom Workplace, but could not get the system to work.
Do you think Zoom Phone delivers good value for the price?
Yes
Are you happy with Zoom Phone's feature set?
Yes
Did Zoom Phone live up to sales and marketing promises?
Yes
Did implementation of Zoom Phone go as expected?
Yes
Would you buy Zoom Phone again?
Yes
Comments
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