Hold a Business Meeting From the Palm of Your Hand With Zoom Phone
September 11, 2020

Hold a Business Meeting From the Palm of Your Hand With Zoom Phone

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Zoom Phone

Zoom Phone is being used in tandem with its desktop-friendly application—Zoom. While it is being used across the organization, it primarily depends on the person and the technological capabilities of employees' at-home set up. Zoom Phone, much like Zoom itself, addresses the problem of socially distant communication with it's own line of telecommunication benefits.
  • Easy to use
  • Stylish design
  • High quality audio
  • Zoom's questionable security
  • Difficulty multitasking
  • Screen sharing issues
  • More inclusive meetings
  • Fewer technological hang-ups
  • Easier communication when working from home or outside of the workplace.
Zoom Phone, much like the proper desktop application, is a significant improvement over Skype. While a lot of the clunky and bloated sluggishness over the desktop version of Skype is lessened on the mobile application, the amount of embedded advertising and lackluster audio/visual quality makes Zoom Phone the clear choice for all business meetings.
Though Zoom's security protocol is questionable which leads to a slightly lower score than I had intended, overall customer support for Zoom Phone and Zoom as a whole is fairly intuitive and streamlined. While the application is straight-forward enough to not necessarily warrant a lot of support, the few times have been quick and painless.
Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.

Do you think Zoom Phone delivers good value for the price?

Yes

Are you happy with Zoom Phone's feature set?

Yes

Did Zoom Phone live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoom Phone go as expected?

Yes

Would you buy Zoom Phone again?

Yes

While you'd expect a mobile app to have more restrictions on usage than the desktop version, Zoom Phone is pretty much the opposite. Since everyone seems to have a smartphone these days as compared to a laptop with proper camera and microphone capabilities, Zoom Phone comes in handy for business meetings/phone calls wherein which you'd like total participation. Though vertical "selfie" shots may not appear the most professional, nor is the screen sharing feature all that easy to use on mobile, overall, Zoom Phone successfully hits the marks where Skype and other such mobile applications fail in a business environment.

Zoom Phone Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Video conferencing
8
Audio conferencing
8
Video screen sharing
6
Instant messaging
7
Mobile app for iOS
8
Mobile app for Android
Not Rated