| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Zoom Phone | Score7.4 out of 10 | N/A | Built on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN). Features: Post call summary & next steps A post-call summary from Zoom’s AI Companion keeps the focus on the conversation instead of… | $10 per month per user |
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| Entry-level Setup Fee | No setup fee | ||||||||||
| Additional Details | No fees for emergency 911 Service No fees for compliance and administrative cost recovery Fee No 10DLC SMS fees | ||||||||||
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| Considered Both Products | Chose Zoom Phone Full disclosure- I am a reseller of many voce and data services. I am familiar with and have at least trialed basically every voice service available. We choose to use Zoom Phone as our in house system, so that speaks for itself. There is still a small market for on premise … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Zoom Phone Zoom Phone has more features for our meetings and allows our webinars to work seamlessly. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Zoom Phone I joined this company after they had already chosen Zoom Workplace is very functional but too confusing for the ties to our e mail addresses, document sharing, etc...I don't feel great about using it and who sees what. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Zoom Phone We use Teams still for most things, but for video conferencing and phones we use Zoom Workplace because it is much better and more cost effective, hardware wise. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Zoom Phone Ease of use, pricing was much better, we had Zoom conferencing already so it made using the phone solution easy as we can use the same Zoom Client. The features were more robust than anything else we had seen for a cloud based telephone system. The troubleshooting tools are … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Zoom Phone Zoom Phone was much easier to manage and use than Cisco. It also allowed us to get off premises and into the cloud. We chose Zoom to move into the future of phone systems. Zoom Phone/contact center was much easier to setup and use than TalkDesk. It was also quite a bit less … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | |
| Would buy again | |
96% Would buy again 48 Answers | |
| Delivers good value for the price | |
96% Delivers good value for the price 44 Answers | |
| Happy with the feature set | |
94% Happy with the feature set 47 Answers | |
| Lived up to sales and marketing promises | |
89% Lived up to sales and marketing promises 39 Answers | |
| Implementation went as expected | |
91% Implementation went as expected 43 Answers | |
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| Small Businesses |  CallFire Score9.7 out of 10 |
| Medium-sized Companies |  Fuze Score8.2 out of 10 |
| Enterprises |  Cisco Unified Communications Manager (Call Manager) Score8.3 out of 10 |
| All Alternatives | View all alternatives |
| Zoom Phone | |
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| Likelihood to Recommend | 6.1 |
| Likelihood to Renew | 8.2 |
| Usability | 7.9 |
| Support Rating | 6.6 |
| Ease of integration | 8.2 |
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| ScreenShots | Zoom Phone Screenshots   |
