Zoom Phone

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Zoom Phone	Score 8.5 out of 10	N/A	Built on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN). Features: Post call summary & next steps A post-call summary from Zoom’s AI Companion keeps the focus on the conversation instead of…	$10 per month per user

Pricing

Zoom Phone

Editions & Modules

US & Canada Metered: $10
per month per user
US & Canada Unlimited: $15
per month per user
Global Select: $20
per month per user

Offerings

Pricing Offerings
Zoom Phone
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

No fees for emergency 911 Service No fees for compliance and administrative cost recovery Fee No 10DLC SMS fees

More Pricing Information

Community Pulse
	Zoom Phone
Considered Both Products	Zoom Phone DL DAVE LYONS IT DIrector Chose Zoom Phone Has all the features plus Zoom Meeting integration. Pricing is very competitive. Zoom Webinar is a cut above similar products, so having them all in the same family makes it easier for our staff, most of whom are not technical. Incentivized Helpful? Brandon Svec Partner Chose Zoom Phone Full disclosure- I am a reseller of many voce and data services. I am familiar with and have at least trialed basically every voice service available. We choose to use Zoom Phone as our in house system, so that speaks for itself. There is still a small market for on premise … Helpful? Verified User Partner Chose Zoom Phone In my opinion, Zoom Phone has a better UI Incentivized Helpful? KE Koby Emeline Service desk analyst Chose Zoom Phone Zoom Phone has more features for our meetings and allows our webinars to work seamlessly. Incentivized Helpful? Verified User Technician Chose Zoom Phone Well Zoom crashes allot so I wouldn't say it holds up great. But Zoom has it's benefits the way things are integrated. Incentivized Helpful? Verified User Supervisor Chose Zoom Phone Many more features on queue rules, team chats and meetings. Incentivized Helpful? Verified User Manager Chose Zoom Phone Price point was about the same but Zoom included more features for the price. Also the ISO mobile app was better. We were also about to drop Calendly and save some money using the native Zoom app. Incentivized Helpful? Verified User Administrator Chose Zoom Phone Zoom Phone seems much better. Nextiva never trained us, or explained the new features. It always seemed to be "in development." Zoom seems more ready for action. Incentivized Helpful? Kayla Jane McLaughlin DIRECTOR Chose Zoom Phone I joined this company after they had already chosen Zoom Workplace is very functional but too confusing for the ties to our e mail addresses, document sharing, etc...I don't feel great about using it and who sees what. Incentivized Helpful? Verified User Analyst Chose Zoom Phone User management is easier with Zoom Workplace and for larger meetings and calls offers a larger feature set and better recording options when appropriate. Interactive chat for group meetings is easy to use and encourages participation and attentiveness. The cloud features for … Incentivized Helpful? Verified User Manager Chose Zoom Phone we use teams for internal meetings and internal collaboration. It fits oue environment better. However the phone system from Zoom Workplace is much easier to setup and use than Zoom Workplace calling is. Incentivized Helpful? Verified User Employee Chose Zoom Phone Zoom Workplace checks WAY more boxes than any of these, except I believe that BlueJeans had more permissions (facilitator, moderator, etc.) Incentivized Helpful? Verified User Vice-President Chose Zoom Phone zoom is better for mobile working. Incentivized Helpful? Verified User Executive Chose Zoom Phone Zoom Workplace does well with both phone communications, meeting communications, and conference room capabilities. It's chat capabilities are inferior to Microsoft Teams as Teams has a higher integration with other utilized tools. Incentivized Helpful? Verified User Professional Chose Zoom Phone Zoom Workplace beat all competitors on price. Interface was easy to learn and use and we had already tried Zoom Workplace for meetings before adding phone services so we liked the idea of having that integrated in a single service. SMS messaging and interoffice chat became … Incentivized Helpful? Verified User Administrator Chose Zoom Phone The main reason why we switched to Zoom Phone is because our VOIP system inexplicably went down for almost a month and no one could figure out what was wrong. Lumen was charging way more than Zoom Workplace, but could not get the system to work. Incentivized Helpful? Verified User Vice-President Chose Zoom Phone I only have experience using Teams as an attendee. I believe the Zoom Workplace platform for meetings is easier to navigate. Incentivized Helpful? Trey Topper Systems Support Generalist Chose Zoom Phone We use Teams still for most things, but for video conferencing and phones we use Zoom Workplace because it is much better and more cost effective, hardware wise. Incentivized Helpful? Verified User Administrator Chose Zoom Phone Cheaper, faster, easier for the team to adapt to and use. Incentivized Helpful? TM Tom McAnally Telecommunications Manager Chose Zoom Phone Ease of use, pricing was much better, we had Zoom conferencing already so it made using the phone solution easy as we can use the same Zoom Client. The features were more robust than anything else we had seen for a cloud based telephone system. The troubleshooting tools are … Helpful? BC Bryce Catten IT Systems Architect Chose Zoom Phone Zoom Phone was much easier to manage and use than Cisco. It also allowed us to get off premises and into the cloud. We chose Zoom to move into the future of phone systems. Zoom Phone/contact center was much easier to setup and use than TalkDesk. It was also quite a bit less … Helpful? Verified User Director Chose Zoom Phone CloudCall had worse call quality, more dropped calls, and no texting function. All three things improved when switching to Zoom Phone. Helpful? Verified User Administrator Chose Zoom Phone Compared to Mitel, Zoom is a next-generation phone system that is significantly easier to use than Mitel or Teams. Helpful? Verified User Team Lead Chose Zoom Phone They are very comparable. Helpful?

Features

Zoom Phone

Cloud PBX

Comparison of Cloud PBX features of Product A and Product B
	Zoom Phone 9.4 43 Ratings 16% above category average
Hosted PBX	9.720 Ratings
Multi-level Interactive Voice Response (IVR)	9.426 Ratings
User templates	9.317 Ratings
Call reports	9.421 Ratings
Directory of employee names	9.138 Ratings

Call Management

Comparison of Call Management features of Product A and Product B
	Zoom Phone 9.0 42 Ratings 7% above category average
Answering rules	9.639 Ratings
Call recording	9.740 Ratings
Call park	9.632 Ratings
Call screening	9.631 Ratings
Message alerts	9.437 Ratings

VoIP system collaboration

Comparison of VoIP system collaboration features of Product A and Product B
	Zoom Phone 9.6 22 Ratings 18% above category average
Video conferencing	9.521 Ratings
Audio conferencing	9.521 Ratings
Video screen sharing	9.721 Ratings
Instant messaging	9.718 Ratings

Mobile apps

Comparison of Mobile apps features of Product A and Product B
	Zoom Phone 9.7 41 Ratings 19% above category average
Mobile app for iOS	9.636 Ratings
Mobile app for Android	9.727 Ratings

Best Alternatives
	Zoom Phone
Small Businesses	CloudTalk Score 7.5 out of 10
Medium-sized Companies	CloudTalk Score 7.5 out of 10
Enterprises	Cisco Unified Communications Manager (Call Manager) Score 8.9 out of 10
All Alternatives	View all alternatives

User Ratings
	Zoom Phone
Likelihood to Recommend	9.2 (45 ratings)
Likelihood to Renew	10.0 (1 ratings)
Usability	7.3 (2 ratings)
Support Rating	6.6 (4 ratings)

User Testimonials
	Zoom Phone
Likelihood to Recommend	Zoom I think it works well for offices that have multiple locations. Being able to give each person and office their own extension makes it easier for colleagues to connect with each other, plus it's a costs savings for each of the offices Incentivized AB Abigail Blosser Information Technology Specialist Read full review
Pros	Zoom Having our Phone system all in onc place. Call, Text, Voicemail. with live transcript Zoom Meeting AI companion - taking notes, creating action items, and summarizing the meetings then email immediately afterwards Scheduler - being able to send links to team members or vendors to book a time that works best for them that is linked and synced to my calendar. Incentivized Verified User Anonymous Read full review
Cons	Zoom We needed to link each of our team members' personal emails to the Zoom account so we have to filter VM notifications out of our personal accounts. It'd be nice if you could set business hours through the webpage to include a lunch break so that you don't have to manually go in to edit. Incentivized Verified User Anonymous Read full review
Likelihood to Renew	Zoom Integrated into our network. System wide access. Staff are comfortable with the product Incentivized Verified User Anonymous Read full review
Usability	Zoom Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call. Incentivized Verified User Anonymous Read full review
Support Rating	Zoom I haven't had any sort of issues with Zoom as of yet to have to call Support. That right there makes me think it's a good product. Simple and easy to use. Nothing confusing or glitchy that would make me have to get in touch with them. Straightforward so I'm not trying to figure out a specific workflow. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Zoom The main reason why we switched to Zoom Phone is because our VOIP system inexplicably went down for almost a month and no one could figure out what was wrong. Lumen was charging way more than Zoom Workplace, but could not get the system to work. Incentivized Verified User Anonymous Read full review
Return on Investment	Zoom Calls actually come through, resulting in our users trusting our phone system again Improved internal communication Users can be reached anywhere, so they do not have to stay at their desk to wait for important calls Voicemail is processed faster because it is translated to text Incentivized Verified User Anonymous Read full review
ScreenShots	Zoom Phone Screenshots