CardConnect vs. Cardknox

CardConnect is a good option for payment capture, but getting less experienced stores up and running takes significant effort compared to other processors we use. This seems to be due to poor communication since there isn't a dedicated rep familiar with the use case like we have with other processors.

Incentivized

We use Cardknox differently than I imagine most people would. For example, we do not use their client database feature, as we have all that stored in our medical system. Another type of business would likely find that feature a big help. We are very pleased with Cardknox's service and support, which is not often required.

• Monitoring payments.
• For payment, there is an online user interface.
• Creating pre-made personalized billing bundles.

Incentivized

• Customer support is fantastic
• Payment technology is the best I've seen in payment industry.
• The solution is very comprehensive and flexible for our demanding needs.

Incentivized

• customer service
• stealing money
• unclear contract/forever changing contract terms

• Every product can be improved, but as it relates to how we use Cardknox, they do everything we need.

Incentivized

Cardknox is very user friendly. Patients young and old, tech savvy to technologically challenged, have all been able to use it!

CardConnect does not solve problems or have managers or supervisors that exist do so. Voicemail box of the appointed representative remains full when you need to reach them. Representative will fail to read email if "lengthy". When you call for customer service you are skirted around from department to department, and specific questions are not answered.

We have direct access to their support team. They have 24/7 support and are always able to help when we contact them

Incentivized

We are considering moving to stripe soon. We find their POS to be comparable but their online processing features are integrated with far more platforms.

Incentivized

We have used other card processors, but in my opinion, Cardknox is in another league. Their product works; it is easy to install; it is constantly being improved, and they have great support.

Incentivized

• It has been easy to configure.
• it has boosted our sales at the client interest.

Incentivized

• Patients are much more secure giving us their credit card information since we have switched to using Cardknox. They even have the option of entering it themselves to reduce any risk of the number being overheard to zero.
• It is much faster and smoother to find and charge a card when necessary.