Cardknox vs. MultiPass vs. PaySimple

We use Cardknox differently than I imagine most people would. For example, we do not use their client database feature, as we have all that stored in our medical system. Another type of business would likely find that feature a big help. We are very pleased with Cardknox's service and support, which is not often required.

Multipass gateway solution provides a wide range of features for both merchants and their customers. Merchants can get their foreign payments directly to their bank account. It offers multiple currency payment & international money exchange rate. All of our customer information & payment activity can be tracked by it's online merchant portal. I suggest it to small business owners who are searching for a secured & reliable payment gateway system

Incentivized

PaySimple has made it next to impossible to become PCI compliant unless we purchased a separate computer for the sole purpose of invoicing. We switched to Chase Bank who does not store sensitive info on our computers allowing us to accept credit cards and still remain PCI compliant. Our money is available much faster by not using the 3rd party. Additionally, a simple company name change required more paperwork than closing the account and setting up a new one even when the same bank account was going to be used. This was the primary reason to shop around. We happily contacted Chase Bank and now save $125 a month and receive access to our funds faster. I cannot believe I stayed with PaySimple as long as I did. It's amazing anyone would jump through the hoops of PCI compliance when the technology exists to keep sensitive information off your small business computers. If this review stops anyone from paying those monthly fees, the time was well worth it! PaySimple, requires business owners to fill out forms that make no sense in laymens terms. Chase Bank fills them all in for you and highlights the areas that need to be signed and initialed. PaySimple, charges excessive fees and in my opinion has very emotional customer service reps. Chase Bank, was eager to help and get things rolling so you can focus on your business. I would never recommend PaySimple.

• Customer support is fantastic
• Payment technology is the best I've seen in payment industry.
• The solution is very comprehensive and flexible for our demanding needs.

Incentivized

• We can create our own hosted business related payment page through MultiPass.
• Recurring billing option can be setup for our customers.
• It provides merchant centre for businesses. Multipss gateway merchants can access all of their real time transactions activity & customer information.

Incentivized

• PaySimple is awesome for recurring payments. It's easy to set one up and make changes as needed. Without this feature, our business would be dead. Being able to easily set up recurring payments for our retainer is a must and PaySimple does it beautifully.
• The payment portal feature is also really good fro collecting payments of differing amounts. We setup a single portal where customers enter the payment amount accessed from a link in the invoice email. This feature has transformed out collections and cut down our time to get paid significantly.
• If you do have product type offerings, it's easy to setup individual products or an entire store.

Incentivized

• Every product can be improved, but as it relates to how we use Cardknox, they do everything we need.

Incentivized

• They provide customer service over the week but sometimes they are unreachable.
• MultiPass charge monthly maintenance fee, sometimes it is unaffordable for small businesses.
• Their online Merchant Center sometimes stuck suddenly.

Incentivized

• More proactive and empowering role in merchant fee's and alternative processors. Transparency is challenging in understanding Paysimple's role and relationship to the processors.
• Identifying areas for further value to clients.
• More targeted small to mid-size business perspective to anticipate growth challenges and prevent blocks on funds for legitimate sales and growth.

Incentivized

Cardknox is very user friendly. Patients young and old, tech savvy to technologically challenged, have all been able to use it!

We have direct access to their support team. They have 24/7 support and are always able to help when we contact them

Incentivized

We have used other card processors, but in my opinion, Cardknox is in another league. Their product works; it is easy to install; it is constantly being improved, and they have great support.

Incentivized

In my business career I used many payment gateway system but MultiPass is one of the best Solution compared to others. Xoom, Skrill & others are too much complicated. They wants lots of documents for seamless transactions. But MultiPass is easy to set up. It is customizable & secured. It provides exact currency exchange rates like international market. Their customer support solve each problem instantly. MultiPass adds great value into small businesses. That's why i prefer it amongst all.

Incentivized

Authorize.net and a handful of other merchant processors and gateways. Most payment gateways (online portals to process payments) are rudimentary and not extremely intuitive. PaySimple is not and they are constantly coming up with new ways to improve upon an already very impressive platform.

Incentivized

• Patients are much more secure giving us their credit card information since we have switched to using Cardknox. They even have the option of entering it themselves to reduce any risk of the number being overheard to zero.
• It is much faster and smoother to find and charge a card when necessary.

• Our international sale increase day by day when we setup international payment system through MultiPass.
• We can collect various customer information by it's merchant portal.
• We can collect payments directly to our bank.
• Real time transactions can be tracked by it.

Incentivized

• Because we've got a really awesome rate with them it's definitely a positive ROI. I can't say what that figure is but it's pretty good. Also, our customers have a huge ROI over their prior way of getting payment from their customers.

Incentivized