Cartus, headquartered in Danbury, offers MovePro360, a suite of apps and tools designed to support employers' and employees' relocation needs.
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Paychex
Score 6.8 out of 10
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Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.
Cartus MovePro 360 is an excellent service which can be use by the customer for the variety of purpose. Some of the best suite scenarios where it is a key holder are : 1. It provide the best opportunity for those who are working on Cloud and API framework. 2. It can be used where the approach for the building of the product is solution based and where design thinking is involved in making the product. 3. The functionality is very flexible and core related ,so it can be molded down in any of the projects with ease as per the requirement. In some cases ,though its so much helpful-: 1. The authorization process is sometimes very time taking and complex ,so those areas where authorization is the nucleus of the theme, its not well suited at all. 2. Expatriate capabilities are not up to the mark ,so projects related to it find it difficult to use.
Overall we have had a good experience. The unfortunate part of being with them for over 10 years is the change-over in support specialists and sometimes the lack of transparency when that occurs or the lack of personalized communication. However, the ease of use and streamlined services for reporting and recording payroll and onboarding employees is definitely a benefit to the service. Being able to pull reports and review past employees information can be invaluable at times. Knowing I have peace of mind when it comes to tax documentation because someone else is ensuring it is handled and handled correctly is very important
The advanced informative analytics program offered by them is little complex to understand and it can be improved so that it can be understood by the client with ease.
Though ,it supports Multilanguage capabilities ,but sometimes the translation is not perfect .
Its agile development program does not respond quickly to change as other services available in the market.
I understand logging you out is a security function, but I'd prefer it not to log you out so soon.
The training we received for the team's meeting was subpar, in my opinion. Probably better geared for people with little to no computer experience. Very slow pace; we could have easily received all of this from some tutorials in a few minutes.
Overall I like the features that Paychex Flex offers. I am sure that there are other features that I am unaware of, so I am excited to see if there is more that Flex is capable of to make my job easier. The basic features are really user friendly and easy to access. If there ever is an issue customer service is great
I think as both a payroll administrator and an employee who is paid from Paychex, the site is user friendly and easy to find the items I need. The support is knowledgeable and quick to assist as is not always the case with other payroll platforms. The payroll options for checks and templates, gross-up, etc is easy to use and makes changes easy to do.
We have not experienced any difficulties with unplanned outages. Notifications are always made for outages, and they do not effect normal business operations.
Unless there is lag time within the internet, the Paychex Flex website loads exceptional fast, pages load quickly and reports that I need to print or download load quickly. If I need to create a specialized report, once I complete it I receive an e-mail telling me my report is ready to be downloaded. Changing between web pages is fast as well.
In our experience, Support is slow to respond. They always eventually resolve issues and answer questions, but it almost always takes time. This has occasionally been a problem for us. However, in the instances where it was a problem, they made it right by processing a payroll overnight (instead of the usual 2 day requirement) in one case, and in another, they processed a separate payroll at no charge.
It was easy to understand and follow along. I do like the informational videos that we can utilize before we opt to call in for customer service support. It has made a difference since sometimes that resolves the issue I may have had and saved myself a phone call to Paychex support.
Implementation was very smooth. The most cumbersome task was entering the current employees into the system during initial set up, but Paychex staff handled most of that and verified against prior system reports as well as internal reports provided to ensure 100% accuracy.
Well cartus MovePro 360 is one way dominant trait of the market with services it offers to its clients: Some of the unique features ,that it stands alone to its competitors are : 1. Best services of API and cloud framework. 2. The Multi language capability feature is an add on. 3. Solution oriented design approach. 4. Innovation is always user driven and inclined to client side. 5. Multi channel access and that too real time.
We still use QB Desktop Pro to maintain a Check Register / Overall Balance for the company, but once having tried QB Payroll Online for about 3 months prior to finding Paychex Flex I can tell you that there's just no comparison. QB online is VERY EXPENSIVE and not so user-friendly. I hated every minute of those 6 payrolls we ran through QB online.
I generally do payroll at the office, however I have had to go remote due to internet issues and also had to take payroll on vacation with me. Very easy to log in wherever you are and manage your TAA and payroll
The multi language capabilities of MovePro 360 has enabled the customer to interact with foreign client ,that's the best ROI of it.
Its prediction on business logic is tremendously good and offers a variety of feature to the customers
Overall ,they need to work on there client side approach related to the API framework and cloud based service s which sometimes have a bad impact on the minds of the customer.
