Casengo vs. TOPdesk
Casengo vs. TOPdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Casengo | N/A | Casengo's cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox can be used for customer chats, emails and social media posts. | $0 | |
TOPdesk | Mid-Size Companies (51-1,000 employees) | TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies. | N/A |
Casengo | TOPdesk | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | The TOPdesk license model: - Modular: Organizations purchase only the modules needed - Saas or On premise - Supports unlimited number of assets. - End users OR service agents based. For flexibility in the number of agents for e.g. extra busy times of the year, the end user license allows adding agents without any restrictions, no day passes needed. | ||||||||||||||
More Pricing Information |
Casengo | TOPdesk | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Casengo | TOPdesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | Ivanti Neurons for ITSM Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Casengo | TOPdesk | |
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Likelihood to Recommend | - (0 ratings) | 8.7 (195 ratings) |
Likelihood to Renew | - (0 ratings) | 8.8 (107 ratings) |
Usability | - (0 ratings) | 9.6 (27 ratings) |
Availability | - (0 ratings) | 9.1 (9 ratings) |
Performance | - (0 ratings) | 8.1 (9 ratings) |
Support Rating | - (0 ratings) | 8.7 (164 ratings) |
In-Person Training | - (0 ratings) | 10.0 (2 ratings) |
Online Training | - (0 ratings) | 8.0 (2 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (15 ratings) |
Configurability | - (0 ratings) | 8.8 (8 ratings) |
Ease of integration | - (0 ratings) | 8.2 (16 ratings) |
Product Scalability | - (0 ratings) | 9.1 (9 ratings) |
Vendor post-sale | - (0 ratings) | 8.9 (7 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (7 ratings) |
Casengo | TOPdesk | |
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Likelihood to Recommend | Casengo No answers on this topic | TOPdesk |
Pros | Casengo No answers on this topic | TOPdesk |
Cons | Casengo No answers on this topic | TOPdesk |
Likelihood to Renew | Casengo No answers on this topic | TOPdesk |
Usability | Casengo No answers on this topic | TOPdesk |
Reliability and Availability | Casengo No answers on this topic | TOPdesk |
Performance | Casengo No answers on this topic | TOPdesk |
Support Rating | Casengo No answers on this topic | TOPdesk |
In-Person Training | Casengo No answers on this topic | TOPdesk |
Online Training | Casengo No answers on this topic | TOPdesk |
Implementation Rating | Casengo No answers on this topic | TOPdesk |
Alternatives Considered | Casengo No answers on this topic | TOPdesk |
Scalability | Casengo No answers on this topic | TOPdesk |
Return on Investment | Casengo No answers on this topic | TOPdesk |
ScreenShots | Casengo Screenshots |