Catchpoint vs. eG Enterprise

A Solid product, provides meaningful accurate data results from synthetic monitoring. Catchpoint as a vendor has acted as a reliable business partner and promotes good relationship with customers and provides them with meaningful support. Support engineer and account manager make efforts to maintain helpful relationship for services offered. Been able to work with us to provide input for code changes and enhancements for payload used for synthetics.

Incentivized

Product is excellent for Technologies monitoring
like Citrix, SAP, VMware, Oracle, Nutanix and 0365.

Incentivized

• Global Monitoring: Catchpoint offers an extensive network of monitoring locations worldwide, allowing organizations to simulate user experiences from different geographical regions. This capability helps identify performance variations based on location, ensuring a consistent and optimal experience for users across the globe.
• Alerting and Root Cause Analysis: Catchpoint offers robust alerting mechanisms that notify organizations when performance thresholds are exceeded or anomalies occur. These alerts enable prompt incident response and troubleshooting. Catchpoint's root cause analysis capabilities help identify the underlying causes of performance issues by analyzing network conditions, DNS resolutions, server responses, or content delivery problems.

Incentivized

• Provides extensive visibility beyond the performance of apps and the entire infrastructure.
• The excellent diagnostic capacities allow us to drill down issues and find their root cause.
• Good APM capabilities.

Incentivized

• The ability to monitor the Catchpoint nodes with the ability to setup a take a recovery action based on specific criteria
• The ability to tell us when we are at X% capacity so that we better plan or budget for increasing the "capacity" of the Catchpoint nodes before we get to an overloaded state. The capacity utilization graph is not a reliable indicator for this metric. How can the capacity utilization rate get above 100%, it does not make sense

Incentivized

• eG Enterprise supports only traditional Deployment Architecture on Desktop, Windows server and Linux server
• Could be Improve in Integration like accepting data from different monitoring tools and perform the data analytics like deduplication correlation etc…
• I am sure the product is excellent for Technologies monitoring like Citrix, SAP, VMware, Oracle, Nutanix and 0365, Competitive licensing can defiantly give edge

Incentivized

we are heavily dependent catchpoint system for the following functions * Detect end-user availability/performance-related problems * Ensures
service level objectives (SLO) are met, that prevents service level
agreement (SLA) breaches * Identify and understand the cause of any
network connectivity or application level issue * Improves the
availability and response time service levels

Incentivized

It's hard to find the functionalities that I am looking for in the application. Even if I did something in the past, after a time I have to re-learn again where the functionalities are. This is a powerful tool, but not user-friendly. Texts in the buttons and menus are not always meaningful or easily comprehensible.

Incentivized

Catchpoint exceptional service has consistently exceeded my expectations.
Their technical expertise, coupled with their timely responses to
queries and issues, demonstrates their dedication to customer
satisfaction. Additionally, the
support team's ability to provide actionable advice and guidance has
enabled me to resolve complex problems efficiently and effectively.

Incentivized

very easy to implement as the product is user-friendly

Incentivized

Primary reason we went with Catchpoint is that they offered us actual backbone testing locations. All the other features like a filmstrip and traceroutes have been very beneficial as well and were not available in the competitors' solutions.

Incentivized

Its Lacking Synthetic monitoring of VDI user
transactions and also doesn’t comprehensively monitor the technologies like SharePoint, SAP, Exchange etc...

Incentivized

• The ROI has been very good with this product, we have seen multiple folds of time-saving by using this tool and preempting any risk associated with non-performant times of our server, hence increasing the team's capability to respond to certain downtime scenarios and the level of action that needs to be taken.
• Catchpoint’s observability solution makes it easier to have global visibility of our website's performance and to fix issues quicker
• I don't have any negatives, every good product comes with a cost, that is the fact but the Catchpoint tool has ultimately improved our ROI much beyond the changes that we pay

Incentivized

• Rapid and smooth trouble shooting for continued workflow.
• The single pane of glass allows easy identification of problems across the entire framework.

Incentivized