Outstanding Product and Support
Updated December 20, 2023
Outstanding Product and Support
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Catchpoint
* Detect end-user availability/performance-related problems * Ensures service level objectives (SLO) are met, that prevents service level agreement (SLA) breaches * Identify and understand the cause of any network connectivity or application level issue * Improves the availability and response time service levels
- Monitor global performance
- Synthetic and real user monitoring
- Real-time health dashboards
- API integration
- Very positive impact on our business objectives
- Definitely has cut down the operations cost
- Helps us to meet the SLO
* In about 20 days, we were able to successfully migrate all the tests from the previous monitoring solution
Ease of use, user friendly dashboard, API capabilities
Do you think Catchpoint delivers good value for the price?
Yes
Are you happy with Catchpoint's feature set?
Yes
Did Catchpoint live up to sales and marketing promises?
Yes
Did implementation of Catchpoint go as expected?
Yes
Would you buy Catchpoint again?
Yes
Using Catchpoint
40 - Technical operations
22 - NOC and technical operations
- Digital Experience Monitoring
- Real-time health dashboards
- Helps us to meet the SLO
- Customized dashboard for NOC to closely monitor the real-time health of mission-critical applications
- API integration
Evaluating Catchpoint and Competitors
Yes - Gomez monitoring tool Lack of features in Gomez monitoring tool
- Cloud Solutions
- Scalability
- Integration with Other Systems
- Ease of Use
Easy of use
more focus on the API integration part
Catchpoint Implementation
- Implemented in-house
Yes - Migration from Gomez monitoring tool 1. low level design and high level design 2. documentation of all the tests in Gomez monitoring tool 3. creating a parallel catchpoint environment and migrated all the tests to catchpoint 4. decommissioned gomez monitoring tool
Change management was a big part of the implementation and was well-handled - Didn't experience any major issues. the implementation of catchpoint was very smooth
Catchpoint Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
yes, we require 24/7 support
Post code update on one of our mission-critical applications, a few tests which monitors the application performance started reporting issues. upon investigating with the help of catchpoint support, we figured out that the code update changed certain pages and the test needs to be rewritten. I was very extremely impressed with the service i got the tech support team of Catchpoint in identifying this issue and helping us re-scripting the tests and closing the issue.
Using Catchpoint
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using | Lots to learn |
- reporting
- creating new tests
- creating dashboards
- Api integration
Yes, but I don't use it