What users are saying about
Catchpoint
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Top Rated
60 Ratings
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Based on 60 reviews and ratings
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.9 out of 100
Based on 15 reviews and ratings
Feature Set Ratings
Application Performance Management

Catchpoint
Feature Set Not Supported
N/A
7.9
Oracle Real User Experience Insight
79%
Oracle Real User Experience Insight ranks higher in 12/12 features
Oracle Real User Experience Insight ranks higher in 12/12 features
Application monitoring

N/A
0 Ratings
8.7
87%
2 Ratings
Database monitoring

N/A
0 Ratings
9.3
93%
2 Ratings
Threshold alerts

N/A
0 Ratings
7.3
73%
2 Ratings
Predictive capabilities

N/A
0 Ratings
7.3
73%
2 Ratings
Application performance management console

N/A
0 Ratings
8.0
80%
2 Ratings
Collaboration tools

N/A
0 Ratings
6.7
67%
2 Ratings
Out-of-the box templates to monitor applications

N/A
0 Ratings
8.0
80%
1 Rating
Application dependency mapping and thresholding

N/A
0 Ratings
8.0
80%
1 Rating
Virtualization monitoring

N/A
0 Ratings
8.0
80%
1 Rating
Server availability and performance monitoring

N/A
0 Ratings
7.3
73%
2 Ratings
Server usage monitoring and capacity forecasting

N/A
0 Ratings
8.0
80%
2 Ratings
IT Asset Discovery

N/A
0 Ratings
8.7
87%
2 Ratings
Attribute Ratings
- Catchpoint is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

8.9
Catchpoint
89%
45 Ratings
8.7
Oracle Real User Experience Insight
87%
2 Ratings
Likelihood to Renew

9.1
Catchpoint
91%
1 Rating
Oracle Real User Experience Insight
N/A
0 Ratings
Usability

5.5
Catchpoint
55%
2 Ratings
Oracle Real User Experience Insight
N/A
0 Ratings
Support Rating

8.9
Catchpoint
89%
48 Ratings
Oracle Real User Experience Insight
N/A
0 Ratings
Likelihood to Recommend
Catchpoint
Experience testing. We have many many many forms that require the user step thru certain sequences to get to specific places to enter in the information. Once achieved, the user must use that information to perform other actions that must be frequently tested for response time and information accuracy. Once the first several forms are completed, they will in turn effect the outcome of the other actions. CP allows us to test each step of the experience and allows us to focus on specific actions and results. CP is not well suited to test environments that are ever changing as it is not as modularized as it can be. In environments that constantly change, it is difficult to keep CP up to date.

Verified User
Engineer in Information Technology
Information Technology & Services Company, 1001-5000 employeesOracle Real User Experience Insight
It supports multiple state-of-the-art technologies for data collection. It can support passive, zero-touch network data collection as well as various forms of Browser and Server instrumentation. The business, therefore, needs to start monitoring the experience of the real user. They need to set up Key Performance Indicators (KPI) that reflect the experience of the end-user. Service Level Agreements (SLAs) also need to be set up particularly at the business services level, in addition to the normal SLAs set up for the infrastructure availability and performance.
Auditor de Seguridad de la Información
PeñolesMining & Metals, 5001-10,000 employees
Pros
Catchpoint
- Performance Chart Metrics: series of graphs and a chart summary. The number of graphs drawn depends on the metrics and settings chosen for the chart.
- Catchpoint synthetic test that will be set up target an endpoint or URLS
- Catchpoint Real User Monitoring (RUM) collects data from users browsing our sites via a JavaScript snippet.
System Engineer
DotDash Meredith CorpMedia Production, 5001-10,000 employees
Oracle Real User Experience Insight
- KPI dashboard
- Data Browser
- Performance and Violation Overview

Verified User
Engineer in Engineering
Hospital & Health Care Company, 10,001+ employeesCons
Catchpoint
- Adding an endpoint to be monitored requires a lot of steps (since there are a lot of functions and features). A quick-add feature would be nice. If the settings are similar, the interface allows you to duplicate an existing setup and tweak the settings.

Verified User
Manager in Information Technology
Computer Hardware Company, 501-1000 employeesOracle Real User Experience Insight
- High cost.
- Training is very expensive.
Auditor de Seguridad de la Información
PeñolesMining & Metals, 5001-10,000 employees
Pricing Details
Catchpoint
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Oracle Real User Experience Insight
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Catchpoint
Catchpoint 9.1
Based on 1 answer
Great and convenient to use.

Verified User
Engineer in Information Technology
Information Technology & Services Company, 1001-5000 employeesOracle Real User Experience Insight
No score
No answers yet
No answers on this topic
Usability
Catchpoint
Catchpoint 5.5
Based on 2 answers
It's hard to find the functionalities that I am looking for in the application. Even if I did something in the past, after a time I have to re-learn again where the functionalities are. This is a powerful tool, but not user-friendly. Texts in the buttons and menus are not always meaningful or easily comprehensible.

Verified User
Analyst in Quality Assurance
Internet Company, 201-500 employeesOracle Real User Experience Insight
No score
No answers yet
No answers on this topic
Support Rating
Catchpoint
Catchpoint 8.9
Based on 48 answers
I have supported 20-30 different vendor tools in my career and Catchpoint, by far, has the best customer service that I have ever experienced. They are very responsive and thoroughly track and provide visibility on progress. Their level one resources are generally very knowledgeable. Also, support is more than happy to join bridge calls to help troubleshoot application issues if requested. Finally, the scope of service provided by support is not just typical support activities - they will also help in creating new monitors, providing training/education, etc... I am extremely happy with Catchpoint support!

Verified User
Team Lead in Information Technology
Financial Services Company, 5001-10,000 employeesOracle Real User Experience Insight
No score
No answers yet
No answers on this topic
Alternatives Considered
Catchpoint
Primary reason we went with Catchpoint is that they offered us actual backbone testing locations. All the other features like a filmstrip and traceroutes have been very beneficial as well and were not available in the competitors' solutions.
Team Lead - Operations Technology
Cox AutomotiveAutomotive, 10,001+ employees
Oracle Real User Experience Insight
ExtraHop. I did use it, but it projects almost the same matrix.

Verified User
Engineer in Engineering
Hospital & Health Care Company, 10,001+ employeesReturn on Investment
Catchpoint
- The ROI has been very good with this product, we have seen multiple folds of time-saving by using this tool and preempting any risk associated with non-performant times of our server, hence increasing the team's capability to respond to certain downtime scenarios and the level of action that needs to be taken.
- Catchpoint’s observability solution makes it easier to have global visibility of our website's performance and to fix issues quicker
- I don't have any negatives, every good product comes with a cost, that is the fact but the Catchpoint tool has ultimately improved our ROI much beyond the changes that we pay

Verified User
Consultant in Information Technology
Cosmetics Company, 10,001+ employeesOracle Real User Experience Insight
- Executive dashboard.
- RUEI can be used to monitor end-user activity and business services.
Auditor de Seguridad de la Información
PeñolesMining & Metals, 5001-10,000 employees