What users are saying about
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Top Rated
60 Ratings

Catchpoint

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Top Rated
60 Ratings
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Score 9 out of 100
15 Ratings
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Score 8.9 out of 100

Feature Set Ratings

    Application Performance Management

    Catchpoint

    Feature Set Not Supported
    N/A
    7.9

    Oracle Real User Experience Insight

    79%
    Oracle Real User Experience Insight ranks higher in 12/12 features

    Application monitoring

    N/A
    0 Ratings
    8.7
    87%
    2 Ratings

    Database monitoring

    N/A
    0 Ratings
    9.3
    93%
    2 Ratings

    Threshold alerts

    N/A
    0 Ratings
    7.3
    73%
    2 Ratings

    Predictive capabilities

    N/A
    0 Ratings
    7.3
    73%
    2 Ratings

    Application performance management console

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Collaboration tools

    N/A
    0 Ratings
    6.7
    67%
    2 Ratings

    Out-of-the box templates to monitor applications

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Application dependency mapping and thresholding

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Virtualization monitoring

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Server availability and performance monitoring

    N/A
    0 Ratings
    7.3
    73%
    2 Ratings

    Server usage monitoring and capacity forecasting

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    IT Asset Discovery

    N/A
    0 Ratings
    8.7
    87%
    2 Ratings

    Attribute Ratings

    • Catchpoint is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.9

    Catchpoint

    89%
    45 Ratings
    8.7

    Oracle Real User Experience Insight

    87%
    2 Ratings

    Likelihood to Renew

    9.1

    Catchpoint

    91%
    1 Rating

    Oracle Real User Experience Insight

    N/A
    0 Ratings

    Usability

    5.5

    Catchpoint

    55%
    2 Ratings

    Oracle Real User Experience Insight

    N/A
    0 Ratings

    Support Rating

    8.9

    Catchpoint

    89%
    48 Ratings

    Oracle Real User Experience Insight

    N/A
    0 Ratings

    Likelihood to Recommend

    Catchpoint

    Experience testing. We have many many many forms that require the user step thru certain sequences to get to specific places to enter in the information. Once achieved, the user must use that information to perform other actions that must be frequently tested for response time and information accuracy. Once the first several forms are completed, they will in turn effect the outcome of the other actions. CP allows us to test each step of the experience and allows us to focus on specific actions and results. CP is not well suited to test environments that are ever changing as it is not as modularized as it can be. In environments that constantly change, it is difficult to keep CP up to date.
    Anonymous | TrustRadius Reviewer

    Oracle Real User Experience Insight

    It supports multiple state-of-the-art technologies for data collection. It can support passive, zero-touch network data collection as well as various forms of Browser and Server instrumentation. The business, therefore, needs to start monitoring the experience of the real user. They need to set up Key Performance Indicators (KPI) that reflect the experience of the end-user. Service Level Agreements (SLAs) also need to be set up particularly at the business services level, in addition to the normal SLAs set up for the infrastructure availability and performance.
    Omar Israel Sánchez Monroy | TrustRadius Reviewer

    Pros

    Catchpoint

    • Performance Chart Metrics: series of graphs and a chart summary. The number of graphs drawn depends on the metrics and settings chosen for the chart.
    • Catchpoint synthetic test that will be set up target an endpoint or URLS
    • Catchpoint Real User Monitoring (RUM) collects data from users browsing our sites via a JavaScript snippet.
    Habtamu Asfaw | TrustRadius Reviewer

    Oracle Real User Experience Insight

    • KPI dashboard
    • Data Browser
    • Performance and Violation Overview
    Anonymous | TrustRadius Reviewer

    Cons

    Catchpoint

    • Adding an endpoint to be monitored requires a lot of steps (since there are a lot of functions and features). A quick-add feature would be nice. If the settings are similar, the interface allows you to duplicate an existing setup and tweak the settings.
    Anonymous | TrustRadius Reviewer

    Oracle Real User Experience Insight

    • High cost.
    • Training is very expensive.
    Omar Israel Sánchez Monroy | TrustRadius Reviewer

    Pricing Details

    Catchpoint

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Oracle Real User Experience Insight

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Catchpoint

    Catchpoint 9.1
    Based on 1 answer
    Great and convenient to use.
    Anonymous | TrustRadius Reviewer

    Oracle Real User Experience Insight

    No score
    No answers yet
    No answers on this topic

    Usability

    Catchpoint

    Catchpoint 5.5
    Based on 2 answers
    It's hard to find the functionalities that I am looking for in the application. Even if I did something in the past, after a time I have to re-learn again where the functionalities are. This is a powerful tool, but not user-friendly. Texts in the buttons and menus are not always meaningful or easily comprehensible.
    Anonymous | TrustRadius Reviewer

    Oracle Real User Experience Insight

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Catchpoint

    Catchpoint 8.9
    Based on 48 answers
    I have supported 20-30 different vendor tools in my career and Catchpoint, by far, has the best customer service that I have ever experienced. They are very responsive and thoroughly track and provide visibility on progress. Their level one resources are generally very knowledgeable. Also, support is more than happy to join bridge calls to help troubleshoot application issues if requested. Finally, the scope of service provided by support is not just typical support activities - they will also help in creating new monitors, providing training/education, etc... I am extremely happy with Catchpoint support!
    Anonymous | TrustRadius Reviewer

    Oracle Real User Experience Insight

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Catchpoint

    Primary reason we went with Catchpoint is that they offered us actual backbone testing locations. All the other features like a filmstrip and traceroutes have been very beneficial as well and were not available in the competitors' solutions.
    Brian Gill | TrustRadius Reviewer

    Oracle Real User Experience Insight

    ExtraHop. I did use it, but it projects almost the same matrix.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Catchpoint

    • The ROI has been very good with this product, we have seen multiple folds of time-saving by using this tool and preempting any risk associated with non-performant times of our server, hence increasing the team's capability to respond to certain downtime scenarios and the level of action that needs to be taken.
    • Catchpoint’s observability solution makes it easier to have global visibility of our website's performance and to fix issues quicker
    • I don't have any negatives, every good product comes with a cost, that is the fact but the Catchpoint tool has ultimately improved our ROI much beyond the changes that we pay
    Anonymous | TrustRadius Reviewer

    Oracle Real User Experience Insight

    • Executive dashboard.
    • RUEI can be used to monitor end-user activity and business services.
    Omar Israel Sánchez Monroy | TrustRadius Reviewer

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