Likelihood to Recommend A Solid product, provides meaningful accurate data results from synthetic monitoring. Catchpoint as a vendor has acted as a reliable business partner and promotes good relationship with customers and provides them with meaningful support. Support engineer and account manager make efforts to maintain helpful relationship for services offered. Been able to work with us to provide input for code changes and enhancements for payload used for synthetics.
Read full review SysKit (formerly Acceleratio)
The product is second to none in providing an accurate and detailed view of a SharePoint farm, its composition, and its configuration. It is an essential tool for discovery purposes, and it should be used anytime business continuity and disaster recover plans/documentations are being prepared. Since SharePoint doesn't include a "farm clone" method, SPDocKit provides the next best thing in attempts to replicate configuration. It can also be used as a Q&A checkpoint through the use of farm snapshots to highlight differences that exist between two or more environments.
Read full review Pros Global Monitoring: Catchpoint offers an extensive network of monitoring locations worldwide, allowing organizations to simulate user experiences from different geographical regions. This capability helps identify performance variations based on location, ensuring a consistent and optimal experience for users across the globe. Alerting and Root Cause Analysis: Catchpoint offers robust alerting mechanisms that notify organizations when performance thresholds are exceeded or anomalies occur. These alerts enable prompt incident response and troubleshooting. Catchpoint's root cause analysis capabilities help identify the underlying causes of performance issues by analyzing network conditions, DNS resolutions, server responses, or content delivery problems. Read full review SysKit (formerly Acceleratio)
Discovery. When trying to learn the ins and outs of an unfamiliar SharePoint farm configuration, SPDocKit creates a complete and accurate picture. Documentation. Documenting farm configurations manually is a very time and labor intensive process, so I turn to SPDocKit to automate the process for me. Change Tracking. SPDocKit can take a series of farm snapshots over time, and it can highlight and track differences in configuration and settings from snapshot to snapshot. Read full review Cons The ability to monitor the Catchpoint nodes with the ability to setup a take a recovery action based on specific criteria The ability to tell us when we are at X% capacity so that we better plan or budget for increasing the "capacity" of the Catchpoint nodes before we get to an overloaded state. The capacity utilization graph is not a reliable indicator for this metric. How can the capacity utilization rate get above 100%, it does not make sense Read full review SysKit (formerly Acceleratio)
Cloud Readiness. Unfortunately, SPDocKit cannot run against SharePoint Online (SPO) environments due to its reliance on server APIs that aren't exposed in the cloud. Variations. SPDocKit exists in a number of forms for licensing purposes, and not all versions are equivalent. It's sometimes difficult to know what version of the product houses the feature that I want to use, as well as whether or not I'm licensed for it. Read full review Likelihood to Renew we are heavily dependent catchpoint system for the following functions * Detect end-user availability/performance-related problems * Ensures service level objectives (SLO) are met, that prevents service level agreement (SLA) breaches * Identify and understand the cause of any network connectivity or application level issue * Improves the availability and response time service levels
Read full review SysKit (formerly Acceleratio)
Usability It's hard to find the functionalities that I am looking for in the application. Even if I did something in the past, after a time I have to re-learn again where the functionalities are. This is a powerful tool, but not user-friendly. Texts in the buttons and menus are not always meaningful or easily comprehensible.
Read full review SysKit (formerly Acceleratio)
Support Rating Catchpoint exceptional service has consistently exceeded my expectations. Their technical expertise, coupled with their timely responses to queries and issues, demonstrates their dedication to customer satisfaction. Additionally, the support team's ability to provide actionable advice and guidance has enabled me to resolve complex problems efficiently and effectively.
Read full review SysKit (formerly Acceleratio)
SysKit support is second to none. On occasions where I've had questions about any aspect of SPDocKit, I've reached out to SysKit through available channels and usually gotten back a detailed and helpful answer within 24 hours of my request submission. They're also very friendly and supply more information that may be related to my inquiry or problem. I never feel like customer support is an afterthought with SysKit.
Read full review Implementation Rating very easy to implement as the product is user-friendly
Read full review SysKit (formerly Acceleratio)
Alternatives Considered Primary reason we went with Catchpoint is that they offered us actual backbone testing locations. All the other features like a filmstrip and traceroutes have been very beneficial as well and were not available in the competitors' solutions.
Read full review SysKit (formerly Acceleratio)
I am unaware of any other product on the market that does what SysKit SPDocKit does. SPDocKit has certainly been doing it the longest, and it offers a unique value proposition and set of capabilities.
Read full review Return on Investment The ROI has been very good with this product, we have seen multiple folds of time-saving by using this tool and preempting any risk associated with non-performant times of our server, hence increasing the team's capability to respond to certain downtime scenarios and the level of action that needs to be taken. Catchpoint’s observability solution makes it easier to have global visibility of our website's performance and to fix issues quicker I don't have any negatives, every good product comes with a cost, that is the fact but the Catchpoint tool has ultimately improved our ROI much beyond the changes that we pay Read full review SysKit (formerly Acceleratio)
The product cost may appear large, but when you compare the cost and reuse of the product to what it would cost in time and effort to carry out its functions manually, the cost is truly a drop in the bucket. Since I operate as a consultant, I consider the SysKit SPDocKit tool essential to the work I do. It allows me to go into new environments, generate a farm report, and use that report as something I provide to the client - as well as for my own purposes. Read full review ScreenShots