Causeview vs Greater Giving

• Causeview's support team is mostly helpful and quick to respond.
• Causeview integrates event registrations within Salesforce.

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• Website design is really easy and looks very professional.
• Data uploads and downloads are generally pretty easy.
• Process flows are nicely organized and easy for a non-technical person to figure out

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• Event registration and donation pages could be better designed - not up to par with sites such as Eventbrite
• I would like to have the option for people to register with more than one e-mail address instead of creating a duplicate record each time someone uses a different e-mail.
• Some of my coworkers find Causeview confusing to use or difficult to find information.

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• Greater Giving would improve the client experience if sites were allowed to create a more fully functioning "test" models to use when training volunteers. Example, testing the online auction features in test mode
• Navigating their video/webinar catalog seemed clunkier than in previous years

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• Negative: expensive per-license fee with no discount for added users.
• Negative: unreliable servers that host donate pages.

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• We have had our attendees say that our check in/check out process is really well done, which I think leads to additional purchases not having to worry about paying each time you make a purchase/contribution. Since we don't have any pre-event Greater Giving numbers to compare it to it is hard to compare.
• I do struggle with the cost as we are a small nonprofit and the annual fee + the processing fees are higher than other event-related software companies I have spoken to, but Greater Giving is the only one that can meet our needs at this price point. The other software companies that can meet our needs are more expensive.

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