CCH SureTax is designed by tax experts to help businesses comply even with the most complex sale and use tax requirements. Always up-to-date on 100,000+ annual tax legislation changes, this cloud-based sales tax automation platform aims to ensure customers accurately calculate, collect, and remit taxes to the correct authorities every time.
N/A
Sovos Intelligent Compliance Cloud
Score 8.5 out of 10
N/A
The Sovos Intelligent Compliance Cloud includes tax automation capabilities, including sales and use tax, 1099 reporting, ACA reporting, VAT solutions, and FATCA compliance.
Avalara has the best API but doesn't handle volume well ONESOURCE is a custom solution, tailored to fit to each customer needs by team of integrators works great for large businesses Sov0s if you don't have anything nice to say say nothing at all
It is a must have for telecommunications taxing. It would be practically impossible to calculate the correct telecom taxes without a product like SureTax. It is also beneficial to be able to drill down into how the taxes are calculated, especially when questioned by customers.
In our case, sales and use tax are a must-have. With the recent change and continuous change in tax law, companies find it harder to comply with tax without a system. In our case, managing thousands of customers with thousands of tax codes - city tax, state tax, zone tax - proves to be a challenge. We need a system to minimize any exposure with federal and state tax law, and certainly protect us from an audit.
The product is optimized to handle invoices with large number of line items. We've fast response times even on invoices with hundreds of thousands of line items.
It is a SaaS solution which saves costs, increases maintainability and is entirely web based
REST API is efficient, logically laid out and effortless to use
We have participated in some prepayment testing so we know that functionality is being built out and what we saw looked really good. We're anxious to have that rolled out.
We'd like a cleaner way to export documentation of what was paid and EXACTLY what was paid. Currently web fees and some small balances are not shown by the website and that means making journal entries is a more manual process than hoped.
We've been working with folks at SureTax about discrepancies between CCH RADAR rates vs the rates which get used in SureTax. We have learned the 2 systems do not utilize the same data and we often find RADAR is more accurate.
The admin portal needs work - I cannot simply add and remove users, and have to create a case support. I think this is a low-hanging fruit Sovos is working on to resolve.
The UI could be improved.
The sync does not always happen instantly and sometime can take up to 24 hours.
We switched our tax service from Avalara to SureTax years ago. Prior to this, we manually prepared the data and ran a report uploading and then got the tax result every time. With Suretax providing enough and flexable APIs, we redesigned and implemented our new application to communicate with SureTax seamlessly and automatically. This greatly reduced our workload, improves the system efficiency, and increased the data accuracy.
It has taken much longer than we would like to get certain issues - and problems - resolved. And the initial product support as we designed the implementation left much to be desired
For the most part, the support team is responsive. However, with the recent switch from a legacy server to S1 server, Sovos created a problem for us. We simply can't upload a tax certificate. I logged a case with support, and they could not help, so they escalate to their senior technician. All in all, it has been more than 7 days, and they could not resolve a "simple" issue.
As I've said a number of times, prior to discovering CCH® SureTax, I had not been aware of any company that provided the ability to accurately calculate and utilize API connectivity to allow for an almost entirely hands-off automated billing and payment of telecommunications taxes. Since I moved away from a standalone tax calculation platform with manual entry I haven't bothered to look anywhere else. For businesses other than telecom I'm sure there are many more solutions that are comparable, but tell communications taxes are just plain weird and there aren't enough telecoms out there to justify a large market for software to support those unique taxes and regulatory fees. With the recent boom over the last few years in rural internet, the number of small Telecom providers has grown significantly so I'm sure there are other solutions available now but if so I can't imagine that they could do it any better or at a significantly lower price.
I have used sales tax tables in the past and they are a lot more accurate as long as the configuration is done correctly up front. I have also used Avalara. Avalara has a more consumer friendly interface and better reporting function
