Likelihood to Recommend Wolters Kluwer CCH® Tagetik
I would put CCH® SureTax® at the top of the scale for any Telecom business or anyone with a known tax scenario that will be similarly sketchy. This software, while not always user friendly, can do amazing things to help you navigate the tax issues facing us all today. This would not be appropriate for a company just needing help gathering their sales tax information. There are plenty of other, friendlier solutions, possibly what they are already using for their accounting that will do it cleaner, easier and cheaper. You just have to ask an expert in that software.
Read full review In our case, sales and use tax are a must-have. With the recent change and continuous change in tax law, companies find it harder to comply with tax without a system. In our case, managing thousands of customers with thousands of tax codes - city tax, state tax, zone tax - proves to be a challenge. We need a system to minimize any exposure with federal and state tax law, and certainly protect us from an audit.
Read full review Pros Wolters Kluwer CCH® Tagetik
Maintains Nexus nationwide. Implements all of the various sales tax rates nationwide automatically. Clean website that is very user friendly. Support is very quick to respond and always fixes any issues you may be having. We have had this since 2013, and not one time has a sales tax rate been wrong. We used to have Avalara, where we had 12 different overrides in their system just to calculate the correct tax. It is nice not having to maintain those. Read full review They are good at updating the tax tables with all the new sales tax law changes They are good at charging the correct sales tax amount as long as the software is set up or configured correctly They are good at following up at sales tax correspondences Read full review Cons Wolters Kluwer CCH® Tagetik
NetSuite integration is clunky, does not feed into native fields as renders some features useless Pricing increase after 3 year contract was astronomical, were able to negotiate however. Implementation should have been better tested by all parties, resulted in amending multiple returns. However, we did have a very tight timeline to integrate. Read full review The admin portal needs work - I cannot simply add and remove users, and have to create a case support. I think this is a low-hanging fruit Sovos is working on to resolve. The UI could be improved. The sync does not always happen instantly and sometime can take up to 24 hours. Read full review Likelihood to Renew Wolters Kluwer CCH® Tagetik
We switched our tax service from Avalara to SureTax years ago. Prior to this, we manually prepared the data and ran a report uploading and then got the tax result every time. With Suretax providing enough and flexable APIs, we redesigned and implemented our new application to communicate with SureTax seamlessly and automatically. This greatly reduced our workload, improves the system efficiency, and increased the data accuracy.
Read full review Usability Wolters Kluwer CCH® Tagetik
SureTax is very reliable in with the integration with Microsoft Dynamics GP. It provides accurate tax calculations in accordance with tax updates. SureTax also has a user-friendly interface that makes it easy to navigate. It is easy to add customers and also run reports on the website. The overall manageability of it is great!
Read full review Support Rating Wolters Kluwer CCH® Tagetik
It has taken much longer than we would like to get certain issues - and problems - resolved. And the initial product support as we designed the implementation left much to be desired
Read full review For the most part, the support team is responsive. However, with the recent switch from a legacy server to S1 server, Sovos created a problem for us. We simply can't upload a tax certificate. I logged a case with support, and they could not help, so they escalate to their senior technician. All in all, it has been more than 7 days, and they could not resolve a "simple" issue.
Read full review Alternatives Considered Wolters Kluwer CCH® Tagetik
100% better.
Avalara is a self-starter kit where businesses are forced to create and develop their own bundles and product types. The support that you get from the AvaTax is not as user-friendly. SureTax is full of seasoned experts and full of industry leaders. Law firms that I have worked with in the past, as well as other CPAs, only recommend SureTax.
Read full review I have used sales tax tables in the past and they are a lot more accurate as long as the configuration is done correctly up front. I have also used Avalara. Avalara has a more consumer friendly interface and better reporting function
Read full review Return on Investment Wolters Kluwer CCH® Tagetik
positive impact on resources due to accessibility by more team members positive impact on resources due to willingness of other team members to use this GUI - it's more inviting positive impact on timing due to strict deadlines so I simply CANNOT be pulled off to help with other projects which often happened when deadlines were later in the month once the prepayment module is put into production that is also going to help with tracking (for states like FL, GA etc. where the number only changes once/year because we're told SureTax will "remember" that month to month and keep it filled in on each return) Read full review It saved us a lot of time and money but eliminating the manpower needed to process manually ourselves It helped reduce the time needed to follow up and resolve sales tax correspondences It helped reduce costs and time to register in new taxing jurisdications Read full review ScreenShots CCH® SureTax® Screenshots