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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CDK

    Score7.1 out of 10
    N/ACDK is a provider of integrated data and cloud-based software solutions to dealerships and original equipment manufacturers (OEMs) across automotive and related industries.N/A

    Practice Fusion

    Score4.9 out of 10
    N/AN/A

    $149

    per month per provider with a required annual commitment

    Pricing
    CDKPractice Fusion
    Editions & Modules
    No answers on this topic
    3 signing staff licenses & unlimited non-signing staff licenses
    $149
    per month per provider with a required annual commitment
    Offerings
    Pricing Offerings
    CDKPractice Fusion
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    CDKPractice Fusion
    Billing and Claims Management
    Comparison of Billing and Claims Management features of CDK and Practice Fusion
    Feature
    CDK
    -
    Ratings
    Practice Fusion
    8.2
    4 Ratings
    9% above category average
    Real-time eligibility verification00 Ratings10.01 Ratings
    Claims management00 Ratings10.01 Ratings
    Coding00 Ratings10.03 Ratings
    Patient billing00 Ratings10.01 Ratings
    Financial Reporting00 Ratings1.02 Ratings
    Patient Scheduling
    Comparison of Patient Scheduling features of CDK and Practice Fusion
    Feature
    CDK
    -
    Ratings
    Practice Fusion
    5.2
    7 Ratings
    39% below category average
    Rule-based scheduling00 Ratings5.05 Ratings
    Automated appointment reminders00 Ratings8.06 Ratings
    Automated patient check-in00 Ratings5.05 Ratings
    Multi-location support00 Ratings7.23 Ratings
    Calendar interface00 Ratings1.07 Ratings
    Electronic Medical Records
    Comparison of Electronic Medical Records features of CDK and Practice Fusion
    Feature
    CDK
    -
    Ratings
    Practice Fusion
    6.4
    7 Ratings
    12% below category average
    Charting / document management00 Ratings7.07 Ratings
    Templates00 Ratings6.06 Ratings
    Patient portal00 Ratings7.14 Ratings
    Mobile/tablet support00 Ratings9.94 Ratings
    Fax integration00 Ratings10.04 Ratings
    Integration with other EMR and PM systems00 Ratings7.73 Ratings
    Workflow automation00 Ratings1.04 Ratings
    Speech recognition00 Ratings9.01 Ratings
    Customization00 Ratings1.06 Ratings
    E-prescribing00 Ratings5.06 Ratings
    Medical Security and Privacy
    Comparison of Medical Security and Privacy features of CDK and Practice Fusion
    Feature
    CDK
    -
    Ratings
    Practice Fusion
    7.2
    7 Ratings
    14% below category average
    HIPAA compliance00 Ratings5.07 Ratings
    Role-based permission levels00 Ratings4.06 Ratings
    Data backups and redundancy00 Ratings9.84 Ratings
    Local mode / networking failsafe00 Ratings9.93 Ratings
    Workflow and Scale
    Comparison of Workflow and Scale features of CDK and Practice Fusion
    Feature
    CDK
    -
    Ratings
    Practice Fusion
    2.7
    7 Ratings
    94% below category average
    Task tracking00 Ratings6.04 Ratings
    Specialty-specific workflows00 Ratings1.05 Ratings
    Multi-office / multi-physician capabilities00 Ratings1.05 Ratings
    Best Alternatives
    CDKPractice Fusion
    Small Businesses
    No answers on this topic
    athenaClinicals
    Score10 out of 10
    Medium-sized Companies
    No answers on this topic
    CareLogic EHR
    Score10 out of 10
    Enterprises
    No answers on this topic
    Epic
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CDKPractice Fusion
    Likelihood to Recommend
    8.4
    (3 ratings)
    1.0
    (8 ratings)
    Usability
    -
    (0 ratings)
    3.0
    (1 ratings)
    Availability
    -
    (0 ratings)
    1.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    1.0
    (1 ratings)
    Support Rating
    10.0
    (1 ratings)
    9.0
    (1 ratings)
    User Testimonials
    CDKPractice Fusion
    Likelihood to Recommend
    CDK
    CDK Drive is great at connecting all the team members in service/parts. We used to have a foreman who had to dispatch work to each technician, which is now done through CDK Drive. Technicians can get help with part requirements/needs through CDK. Before, each technician had to go back to the parts department and wait. CDK Drive is good at offering an option to record and send a video of what was found on a service diagnosis, this helps with transparency and trust.
    Incentivized
    Read full review
    Practice Fusion
    The best scenario is a small non-profit clinic who needs a great EMR but cannot afford one like EPIC. I might also recommend this to colleagues who are starting a small business because I think PF would be a good, easy, and more affordable to get up and running. I think this EMR makes less sense in the setting of large academic institutions who need lots of easily manipulable data and a huge amount of support.
    Incentivized
    Read full review
    Pros
    CDK
    • It helps us sell more in service.
    • It helps keep track of vehicles coming in.
    • It helps to remind customers who declined a service before.
    Incentivized
    Read full review
    Practice Fusion
    • Document storage- You can upload documents and attach them to specific patients. As well as flag documents that need to be signed, and assign them to specific doctors.
    • Charting- Very detailed integration for charting.
    • Reporting- We really enjoy the reports we can pull from within the software.
    Incentivized
    Read full review
    Cons
    CDK
    • Possibly because of the web-based nature, there are times when it can be slightly slow and laggy.
    • Some functions are less intuitive to use than Reynolds and Reynolds but that is more of a personal preference.
    Incentivized
    Read full review
    Practice Fusion
    • Have Physician Assistant as a provider status.
    • Make the notes section of each patients account displays towards the top of page and not the bottom.
    Incentivized
    Read full review
    Usability
    CDK
    No answers on this topic
    Practice Fusion
    In my opinion and experience, they have a lack of customization so you have to constantly create hacks to make their system work for your practice.
    Read full review
    Support Rating
    CDK
    Great job by everyone from the initial sales staff to the implementation team to the support staff. Always ready, willing and able to help out with any questions or issues that arise, even those from people who are simply not computer savvy and have had a hard time transitioning to a new product for everyday use.
    Incentivized
    Read full review
    Practice Fusion
    We always get a return call within the time stated. There are many available topics on the forum and it is often easy to find the issue you are seeking more information on. When we have tried the live chat feature we have been satisfied with the timeliness and response.
    Incentivized
    Read full review
    Alternatives Considered
    CDK
    CDK Drive is way better, but from my experience, the integration process was very long and very painful and we feel CDK Drive could've made that less painful and less lengthy. Once it is working the way it should, I am sure that we will love it. Right now though, every time something else goes wrong, it builds on the frustration of the other 50 things that went wrong prior.
    Incentivized
    Read full review
    Practice Fusion
    NextGen is hard to use as far as medical records. Practice Fusion is user friendly. There is a great knowledge base for questions asked. Practice Fusion takes all the guess work out of the day.
    Incentivized
    Read full review
    Return on Investment
    CDK
    • Positive, in that CDK Drive is helping us accomplish objectives that our auto group is presenting for our dealerships to improve/work on as a service dept.
    • Positive in that it keeps up with modern technology and customer expectations in these times with new offerings in communication, recordings, etc.
    • Positive in that it has a response to each requirement that the auto manufacturer comes to us with. OEM starts requiring a new process/offer, and CDK has a way for us to fulfill that.
    Incentivized
    Read full review
    Practice Fusion
    • PRO -- I know now what I need in an EMR/EHR
    • CONS -- They have overcharged me and it has cost me money
    • CONS-- They have disregarded my legal rights which makes me unsure of keeping confidential info in their systems and it will cost me money to switch
    • CONS--They have cost me money with the time I've wasted to follow up on my own tickets that they refuse to follow up with
    Read full review
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