Celonis vs. iGrafx

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Celonis
Score 8.4 out of 10
N/A
Celonis is a Process Intelligence platform that helps companies improve their operations, customer experience, and sustainability. The company’s technology provides a digital twin of a company’s processes, giving everyone in the organization a common language and the ability to identify and capture value.N/A
iGrafx
Score 9.0 out of 10
Enterprise companies (1,001+ employees)
iGrafx provides a Process Knowledge Management Platform enabling Business Transformation through process discovery & analysis, RPA & workflow automation, customer journey, governance, risk, and compliance. The vendor's solutions are available as SaaS and private cloud deployment and are presented as scalable, currently supporting large, global enterprises with over 100k users.N/A
Pricing
CelonisiGrafx
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CelonisiGrafx
Free Trial
NoYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeRequiredOptional
Additional DetailsSnap is Celonis' free-to-use, cloud-based process mining solution, with over 3500 registrants and users. It includes most major features of Celonis, including all functionality found in common process mining tools. It also includes pre-built connectors to ServiceNow and pre-built content to get users started quickly on their process mining journey.No two customer needs are the same. Contact us and we will be happy to provide you pricing based on your companies specific needs.
More Pricing Information
Features
CelonisiGrafx
Process Mining
Comparison of Process Mining features of Product A and Product B
Celonis
7.3
19 Ratings
0% below category average
iGrafx
-
Ratings
Data Connection7.719 Ratings00 Ratings
Process Discovery7.918 Ratings00 Ratings
Visual Process Representation7.517 Ratings00 Ratings
Process Variants7.218 Ratings00 Ratings
Performance Metrics7.417 Ratings00 Ratings
Process Mining Algorithms7.916 Ratings00 Ratings
Root Cause Investigation7.518 Ratings00 Ratings
Process Optimization7.017 Ratings00 Ratings
What-if Analysis6.211 Ratings00 Ratings
Process Compliance and Audit7.115 Ratings00 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Celonis
-
Ratings
iGrafx
5.7
1 Ratings
35% below category average
Dashboards00 Ratings6.01 Ratings
Standard reports00 Ratings5.01 Ratings
Custom reports00 Ratings6.01 Ratings
Process Engine
Comparison of Process Engine features of Product A and Product B
Celonis
-
Ratings
iGrafx
8.5
1 Ratings
1% above category average
Process designer00 Ratings9.01 Ratings
Process simulation00 Ratings8.01 Ratings
SOA support00 Ratings8.01 Ratings
Process player00 Ratings9.01 Ratings
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User Ratings
CelonisiGrafx
Likelihood to Recommend
8.9
(158 ratings)
9.0
(1 ratings)
Likelihood to Renew
7.5
(7 ratings)
9.0
(1 ratings)
Usability
6.7
(3 ratings)
10.0
(1 ratings)
Support Rating
6.6
(3 ratings)
3.0
(1 ratings)
Implementation Rating
9.1
(1 ratings)
10.0
(1 ratings)
Configurability
8.2
(1 ratings)
-
(0 ratings)
User Testimonials
CelonisiGrafx
Likelihood to Recommend
Celonis
Celonis is well suited especially for comparably big use cases due to hefty license costs. For thorough analyses, all departments should take part in the approach since there are a lot of hidden influences and effects from departments to one another. Use cases like conformance / revision are possible but will not be a big lever since this only involves checking single instances.
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iGrafx
Mapping and process control are most important things for us .I can say ,It is very very user-friendly. If i were iGrafx , i would fix support service and do anything to help their customers better.Every departments that need business process should use iGrafx
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Pros
Celonis
  • Clear understanding on how the processes really run
  • Excellent solution to support use cases like harmonization, process excellence, audit and compliance
  • High performing methodology to build economic value addressing inefficiencies
  • Perfect to convince clients showing objective evidences
  • Make easy the enterprise collaboration
  • Provide an E2E "movie" of the processes
  • Able to ensure a centric model to connect all the core processes
  • Top performances that save time of the analyst that can spend energy in his real work
  • Excellent ETL, agnostic (able to extrapolate data from many DB)
  • Strong capabilities of the data model
  • Continuous innovation
  • Solid platform to address projects of business process reengineering
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iGrafx
  • user friendly
  • easy implementation
  • RPA and AI features
  • measuring performance and risks
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Cons
Celonis
  • User interface is complex and so it can take some time for users who are new to process mining to become familiar with the tool
  • Celonis is not able to integrate with all of Uniper's enterprise application due to lack of connectors
  • No real-time collaboration with other users e.g. lack of shared annotations
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iGrafx
  • Different cloud support
  • local support training and documentation
  • more advertising
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Likelihood to Renew
Celonis
We have been able to leverage Celonis [greatly] because of the commitment and support we receive from our data scientist. I strongly believe that we would not be able to accomplish this without her assistance. Moreover, when we escalate matters, the product development is engaged and commits resources to make sure our initiatives/business cases are supported.
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iGrafx
We are pleased to use iGrafx and we can handle all process about our departments.Easy to use and integration.I recommend it to everyone that needs BPM software.
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Usability
Celonis
It is a great tool but also requires a lot of work to get it into a useable fashion. Part of this is on our end as we don't have the dedicated analyst function yet to really become self-sufficient with Celonis. It also uncovers a lot of data issues or at the very least, multiple rounds of development and data validation are required before getting to a position where the business users feel comfortable with the data being reflected. This is fairly normal with any data-related development effort and perhaps not unique to Celonis.
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iGrafx
It is easy to use .I can say it is piece of cake.
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Support Rating
Celonis
We submit tickets to Celonis through product support. No assistance is generally provided, have to wait and the ticket is then escalated to product support in Germany. Many times we submit the ticket and the support desk asks us the same questions back where they should already have this information.
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iGrafx
Late response and less experience are making the problem permanent. You should improve your support team and your process
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Implementation Rating
Celonis
Celonis has a lot of tools to support the implementation.
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iGrafx
It was very easy. Too many process maps may confuse your mind. You have to choose what you need
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Alternatives Considered
Celonis
The major reason to choose Celonis is that it has enhanced decision-making in filtering the candidates. The frontend designer has nice graphics and has well-designed self-service. I particularly enjoy the visual editor, which allows you to create complicated PQL without having to write any code, as well as the numerous filtering choices, including process mining options.
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iGrafx
1-Its price is more attractive than the others.2-Easy to use .The iGrafx is not complicated like the others3-The option to drag and drop objects is very good 4-I think it is the best tool to monitor daily performance used for making critical decision making
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Return on Investment
Celonis
  • Celonis thus far (and I do not anticipate anything changing) has not had a negative impact on our business. It has challenged us to think differently about what is possible and jumpstarted process improvement aimed at saving both money and time while improving the morale of our end users. Celonis has also provided us with enough data to be to develop targeted business objectives on system usage and timeliness which without them was nearly impossible to measure let alone act upon
  • Better order processing (quicker, more system driven, and saves money)
  • Reduction in throughput time (our order fulfillment time has improved and our order processing time has decreased)
  • Finds and acts on automation opportunities
  • Can find large dollar value opportunities for process improvement
  • Can find data driven recommendations for executive interactions
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iGrafx
  • Bad support from my experience
  • Broad usability
  • Easy to use
  • Bad reporting in my opinion
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ScreenShots

Celonis Screenshots

Screenshot of Variant ExplorerScreenshot of Conformance CheckerScreenshot of Automation ScoutScreenshot of BenchmarkingScreenshot of AP App Steering ViewScreenshot of AR App Control Center

iGrafx Screenshots

Screenshot of Process Mapping & CaptureScreenshot of Performance ManagementScreenshot of Workflow AutomationScreenshot of Business ArchitectureScreenshot of Impact / Likelihood ReportingScreenshot of Customer Journey Map with Architecture Relationship