Centage vs. Coupa

Centage is suited for all types of business. This is what makes this tool so great. It requires some expertise in setting it up and depending on how complex the business is, it may take longer than expected. It's a complex system and if you are not involved in the implementtion it might be hard to learn what is does.

Incentivized

I am new to customer-supplier portals in my career. I use several different ones in my current role, including Ariba and Tipalti. To be honest, I don't really enjoy the user experience of any of them. I can see how larger companies may benefit from their services but for my current role submitting invoices on them and filling out vendor information requests seems somewhat clunky to me. When I'm in Coupa, the easiest, most non-clunky process for me is when I'm successfully connected with a customer who has successfully created their purchase order and I can easily upload my invoice to said PO. To me, emailing customer invoices directly to the customer from our invoicing system seems like the easier route of delivering an invoice. I suppose it is helpful and reassuring to know that an invoice has been successfully uploaded into a company's system rather than waiting to find out if your emailed invoice made it to the correct department for payment processing.

• Planning personnel with all the related benefit expenses is very accurate and we are able to forecast increases as well.
• Storing separate versions of the budget allows us to finalize for the year and have access to the data while we update the default plan with any changes.
• I ilke the way you can add intelligence see the detail of calculations below th eline item.
• I like writing Planning Maestro reports to see drill downs of any item and tie them to our ERP Budget

Incentivized

• Coupa is easy to use, however, we had to teach our end users about procurement. They are not used to conducting an RFP, onboarding a supplier, or preparing a PO. This is the change management that our employees had to be prepared to understand. The Shelby Group helped us with the implementation.
• The hardest part was the integration between NetSuite and Coupa. We wanted to have a dynamic tight integration between the two solutions. If we adjusted the chart of accounts or added a new supplier we wanted it to be able to done in both systems and be available immediately in both systems. We used a partner called SuiteSkies to accomplish this dynamic integration.
• We’ve been able to manage the implementation and maintenance with a very lean IT group.

Incentivized

• Head count is a bit strange as each period is considered one Headcount for a total of 12 per year, so we have to adjust when running reports
• would love to be able to attach related expenses in payroll to a kind of employee instead of doing each individually. It's time consuming.
• Have the help more available instead of having to log into separate place

Incentivized

• Support Team - A little slow in responding. I think the tool is so configurable that they struggle with figuring out what is causing certain issues that are being submitted on the portal.
• I'd love for the Sourcing Module to be able to support larger events. There seems to be a limit on the number of lines each event can support and as a growing retailer, our store count dictates we have room to grow and that each store is represented in the bid process.
• Would like to see the ability to issue multiple POs for a single item to multiple locations. The tool may do this but I know I can't and it may be due to how we interface with our ERP.

Incentivized

I've lived through the changes over the years, and I have found that most financially-minded professionals should have no problems using this system.

Everything is plug and play and mostly does not involve advanced training.

Incentivized

The team makes sure that you get what you need out of the software. They will do whatever is in their power to make sure you're happy and are getting back your investment (time and money).

I used to use an older consolidating product call FRX or something like that, very manual where accounts were adding line the reporting lines one by one.... Centage is far superior, the ability to create custom Dimension hierarchies as improved our reporting 100 fold

Incentivized

Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.

Incentivized

• We were a very small company growing by acquisition so it worked well during these phases of our company growth.
• The return for our cost was tremendous especially in comparison to peers in the market.
• Analytics Maestro allowed us to grow without adding headcount by building efficient reports that can easily be mass-produced for all branches within our organization.

Incentivized

• It has allowed for proper processing of expenses tied directly to the proper LOB and GL Codes
• Has taken the guesswork away and allowed for the proper budgets to be hit and reconciled
• Ease of use has led to mass adoption and more prompt processing of expenses

Incentivized