CentralReach vs. WellSky Personal Care

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CentralReach
Score 6.3 out of 10
N/A
CentralReach, headquartered in Ft. Lauderdale, is a provider of electronic medical record (EMR), practice management, and clinical solutions that enable Applied Behavior Analysis (ABA) and related behavioral health practices to deliver quality autism care for superior outcomes. The company supports ABA space with solutions including precision teaching, clinical data collection, scheduling, billing and learning management. Boasting users among more than 100,000 clinicians and educators,…N/A
WellSky Personal Care
Score 7.7 out of 10
N/A
WellSky Personal Care (formerly ClearCare) is an online home healthcare business administration platform. It includes features for scheduling in-home care visits, messaging between patients and caregivers, and marketing caregiving services.N/A
Pricing
CentralReachWellSky Personal Care
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CentralReachWellSky Personal Care
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
CentralReachWellSky Personal Care
Billing and Claims Management
Comparison of Billing and Claims Management features of Product A and Product B
CentralReach
-
Ratings
WellSky Personal Care
8.2
11 Ratings
5% above category average
Real-time eligibility verification00 Ratings8.04 Ratings
Claims management00 Ratings6.93 Ratings
Coding00 Ratings10.05 Ratings
Patient billing00 Ratings8.211 Ratings
Financial Reporting00 Ratings8.010 Ratings
Patient Scheduling
Comparison of Patient Scheduling features of Product A and Product B
CentralReach
-
Ratings
WellSky Personal Care
8.2
10 Ratings
2% above category average
Rule-based scheduling00 Ratings7.48 Ratings
Automated appointment reminders00 Ratings9.08 Ratings
Automated patient check-in00 Ratings9.04 Ratings
Multi-location support00 Ratings9.25 Ratings
Calendar interface00 Ratings6.58 Ratings
Electronic Medical Records
Comparison of Electronic Medical Records features of Product A and Product B
CentralReach
-
Ratings
WellSky Personal Care
8.3
11 Ratings
12% above category average
Charting / document management00 Ratings8.211 Ratings
Templates00 Ratings8.07 Ratings
Patient portal00 Ratings8.27 Ratings
Mobile/tablet support00 Ratings7.410 Ratings
Fax integration00 Ratings9.01 Ratings
Integration with other EMR and PM systems00 Ratings9.01 Ratings
Workflow automation00 Ratings8.04 Ratings
Speech recognition00 Ratings9.01 Ratings
Customization00 Ratings7.06 Ratings
E-prescribing00 Ratings9.01 Ratings
Medical Security and Privacy
Comparison of Medical Security and Privacy features of Product A and Product B
CentralReach
-
Ratings
WellSky Personal Care
7.0
11 Ratings
18% below category average
HIPAA compliance00 Ratings9.010 Ratings
Role-based permission levels00 Ratings8.211 Ratings
Data backups and redundancy00 Ratings5.75 Ratings
Local mode / networking failsafe00 Ratings5.04 Ratings
Workflow and Scale
Comparison of Workflow and Scale features of Product A and Product B
CentralReach
-
Ratings
WellSky Personal Care
7.6
11 Ratings
3% below category average
Task tracking00 Ratings7.411 Ratings
Specialty-specific workflows00 Ratings6.45 Ratings
Multi-office / multi-physician capabilities00 Ratings9.02 Ratings
Best Alternatives
CentralReachWellSky Personal Care
Small Businesses

No answers on this topic

athenaClinicals
athenaClinicals
Score 8.5 out of 10
Medium-sized Companies

No answers on this topic

Qualifacts CareLogic EHR
Qualifacts CareLogic EHR
Score 9.9 out of 10
Enterprises

No answers on this topic

Epic
Epic
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CentralReachWellSky Personal Care
Likelihood to Recommend
8.8
(4 ratings)
6.5
(12 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Support Rating
6.0
(1 ratings)
6.0
(2 ratings)
User Testimonials
CentralReachWellSky Personal Care
Likelihood to Recommend
CentralReach
For an organization providing ABA service, there really is nobody else that even provides a remotely comparable service. It does have limitations and areas of the system that take more training or are less intuitive than one might hope, but their customer support representatives are generally really helpful and they are pretty quick to make updates to better serve their clients. They are incredible at finding efficient ways to reduce workflow, and while the product can be quite pricey, we have found that it has saved us at least 2 FT admin positions through the efficiency it has created and further frees up our clinicians so that they can focus in more on client outcomes. It's instrumental in our ability to scale our operations across locations. Even with its limitations, it's proven to be in a class of its own in the ABA world.
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WellSky
ClearCare/WellSky is not a software I would go out of my way to endorse. The coding bugs are numerous and fixing those bugs is not at all a priority. Unfortunately, it is still the most robust platform of it's kind - reporting, customization, integrations, automation capabilities, mobile app for caregivers - and with it becoming part of WellSky I am hopeful they will now have the resources to allocate for bug squishing
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Pros
CentralReach
  • CentralReach is easy to use once you get fully trained.
  • CentralReach helps us schedule our appointments, document our services, and quickly convert those sessions into charges to be billed to payors.
  • CentralReach is always evolving and implementing new features to keep up with client demands and the ever changing healthcare field.
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WellSky
  • Managing the scheduling process form the employee and client standpoint. In one screen we can see exactly what is going on with a client. Who's there, when they arrived, when they will be leaving, etc. Plus we can manage up to the minute changes in the care plan, in real time.
  • Payment processing allows us to bill and initiate client payments with a few clicks. It automatically reconciles accounts receivable. It handles both credit card and ACH payments. Saves a bunch of time.
  • Background checks are fast and easy because they are integrated into the platform. When a potential employee applies it starts the system begins all the steps in the hiring process. Once they get to orientation and have completed all of the other hiring process steps, with one click we initiate a customized background check that meets our licensing requirements.
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Cons
CentralReach
  • Scheduling module has its limitations
  • Instant Chat is not robust
  • The App is terrible!!
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WellSky
  • ClearCare does experience times when the system glitches. You cannot add or edit shifts, see client or caregiver details, nothing. They don't have anything in place that reassures you that they are aware of the problem and are working to fix it. It doesn't usually happen more than a few times a year, but we rely so heavily on this software for the daily operation of our business that even 15 minutes down can prove to be catastrophic.
  • You can call tech support, but overall I have found them rather unhelpful. I don't usually stay on hold long enough to get a live person, preferring to send an email if it's not an urgent need. I have been disappointed with the time it takes to resolve issues; the longest I went without a fix was about 8 months. They are pretty slow to change when it's something that has been suggested by the network publically. Moreover, sometimes the changes they implement make things more difficult for us or require features or functionality that we would prefer not to use. For example, they are rolling out a new feature that will allow the caregivers to enter their own availability in the system. We require them to contact the office to change their availability or request time off and plan to do everything we can to keep it that way.
  • The mobile version of the administrative site is essentially the desktop version, but tiny. When we are out and about after hours, inevitably we use our cell phones to utilize the software. Any shift adjustments are tedious, as the pop-up box moves around whenever you edit a field. To be fair, I'm not sure that the time and energy it would take to redesign the mobile site would be worth it when we still get all the functionality of the full site, even if it is harder to maneuver.
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Usability
CentralReach
No answers on this topic
WellSky
I have used ClearCare for about a year now and have only experienced positive outcomes with the system. It has everything you need from simple note reminders to detailed medial information regarding your client. If anyone in the health field takes the time to view this software, they would be hooked.
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Support Rating
CentralReach
It was really good in the beginning and during implementation, now that they have been bought and are scaling support is lacking
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WellSky
They are reasonably responsive with simple questions, but when it comes to the software not functioning as expected, resolution is very slow. I had a situation where I would click "cancel" in a scheduling window and it would go ahead and make the change (i.e. I didn't realize a caregiver wasn't actually available or that it would create over time, so I would cancel out of that window to go reevaluate, but when it closed that window, the change would be made regardless). That took 8 months for them to resolve, during which time they released a number of relatively useless updates. Currently, I am waiting for them to fix Safe Mode, which is supposed to give us basic access to personnel and scheduling. A select few clients/caregivers actually show up in this system, rendering it largely useless. I have been waiting since late August without an update or resolution, it is currently mid-February. For software that touts safe mode, I would think they would make sure it's actually functional for all users. They have to advertise it in the network because the software goes down with some frequency, at least every few months.
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Alternatives Considered
CentralReach
The user functionality is intuitive. The customer service is beyond other products which allows you to be more efficient and effective at using the system. Also, entering programming which is the primary use is very easy and also intuitive. Many parts of the system are connected which auto populate reports for our therapist. On the business side, the scheduling to billing is very effective.
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WellSky
This is a similar system that was created for organizational purposes for health businesses. Ortho2 is not as user friendly and takes much longer to learn the different ins and outs of the software system. I used it for over six years and still did not use all of the features in the system
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Return on Investment
CentralReach
  • CR allows us to streamline across locations, share admin staff across locations and automate multiple processes that previously took administrative and clinical time.
  • CR actively seeks to continue to expand and refine their practices and products, and acquire related specialty services - a critical quality in a field that is evolving as quickly as ours is.
  • Using templates through CR and their scheduling and timesheet features ensures that we have an audit-proof system and that all sessions that we provide are in compliance with regulatory agencies for reimbursement.
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WellSky
  • POSITIVE IMPACT: We can access almost any metric related to the business and build reports that allow us to set goals, identify potential issues, maintain oversight, and automate workflows with the report scheduling
  • NEGATIVE IMPACT: We've been dealing with the same software bugs for over 5 years now, they slow productivity, create room for user error, require workarounds to be created, you name it, just a lot of work to make the platform's shortcomings better since they refuse to do it for us
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ScreenShots