What users are saying about
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107 Ratings
4 Ratings
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Score 8.2 out of 100

GiveSmart

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107 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Certain Event Automation Software

Certain is very well suited for any type of event or tradeshow that require specific fields from registrants and an automated email sequence to keep them engaged.It's less appropriate for one-off events, since setting up those pages can be quite complex if you're used to the types of Eventbrite/Sympla. If you don't really build event pages regularly, I'd recommend a software that's more simple, which should address what you need.
Marina Aleixo | TrustRadius Reviewer

GiveSmart

I find GS to be extremely helpful for our large event, managing over 200 guests and their purchases and donations. We have not used it for smaller events, because it hasn’t seemed worth it due to the fact that our people like to register by mail and directly through the website. I have not found a quick and seamless way to correlate that information, so I have not made that leap. We do hope to utilize the platform this year for the first time to do online peer-to-peer fundraising. I know it is something they do, but we have not used it yet.
julie gundlach | TrustRadius Reviewer

Pros

Certain Event Automation Software

  • Easy to use and create
  • Easy to pull reports once event has been sent to attendees
  • Great way to gather a lot of information
Courtney Bradley | TrustRadius Reviewer

GiveSmart

  • GiveSmart offers supportive training videos that are easy to share with staff.
  • GiveSmart makes the deposit of funds regularly rather than at the end of an event.
  • GiveSmart is easy to use for event participants.
  • The cost vs. benefit ratio is not preventative, and is a competitive product.
  • The customer service has been terrific!
Cindy Paullin | TrustRadius Reviewer

Cons

Certain Event Automation Software

  • Dashboards: It's quite important for leadership to get a visual of what their event registrants look like (with graphs, for example). Now, Certain does not present a feature to create dashboards, so we have to export their reports and create our dashboards ourselves.
  • UX when setting up an event: Now this can be quite complex, as it's not as easy to use or intuitive. Many different tabs with many different sub-items can present a confusing experience for newcomers when building an event.
Marina Aleixo | TrustRadius Reviewer

GiveSmart

  • I can't always reach someone immediately for service and have had to leave a message and wait for a callback
  • My personal account rep often takes several days to respond to emails
  • The display page has limited design options in format, font, text size, color, etc.
  • An attendee cannot order themselves if they want to pay by check. An organization should be able to decide if they want to take the risk instead of only allowing the administrator to purchase by check. If our users could choose a check option and we could verify receipt of the check, this would be much better for us.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Certain Event Automation Software

No score
No answers yet
No answers on this topic

GiveSmart

GiveSmart 8.2
Based on 2 answers
For us, we have a very dissatisfying donor database solution right now, but we have built the hacks we need in order to manually integrate data we pull out of GiveSmart with the system. None of us are trying to reinvent that particular wheel, so for now, until the organization decides to upgrade the useless database we've been saddled with, we are satisfied to maintain our GiveSmart subscription. Might this change if we acquire a more sophisticated donor solution? Maybe. But we will also be looking for options that will integrate smoothly with GiveSmart. What we like about GiveSmart, we really like.GiveSmart is great at what it does really well, namely event management. Yes, they need to address the inflexibility issues that make customization and some report features particularly frustrating, but for our organization the benefits are outweighing the drawbacks at this time. Their customer service is top-notch, and they have done an admirable job of creating an extensive Help section and responsive Support department that can assist with how-to's for various tasks within the system
Anonymous | TrustRadius Reviewer

Usability

Certain Event Automation Software

No score
No answers yet
No answers on this topic

GiveSmart

GiveSmart 8.7
Based on 91 answers
As mentioned before, easy to use, great training videos, and excellent customer service. The app was very user-friendly as well. Most people had nothing but positive feedback on the end-user side of the platform. Clear instructions on how to bid for items were clearly explained as well. Even if you had to cancel a bid it was quick and efficient.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Certain Event Automation Software

No score
No answers yet
No answers on this topic

GiveSmart

GiveSmart 9.1
Based on 1 answer
We have had GiveSmart for over 2 years now and haven't had any instances where the program wasn't available during working/event hours.
Anonymous | TrustRadius Reviewer

Performance

Certain Event Automation Software

No score
No answers yet
No answers on this topic

GiveSmart

GiveSmart 9.1
Based on 1 answer
We haven't had any issue regarding performance or reliability with GiveSmart. We don't integrate it with any other software so that issue isn't relevant. The pages load quickly and reports are completed almost as soon as you hit the "run" button. Overall, the system works as designed and is pretty quick when people use it.
Anonymous | TrustRadius Reviewer

Support Rating

Certain Event Automation Software

No score
No answers yet
No answers on this topic

GiveSmart

GiveSmart 8.4
Based on 91 answers
I have found that whenever I have had a question or problem I have been able to get support either by phone or online. I appreciate that the support is always very responsive and knowledgeable. They are always patient with my questions and make sure I get the answers I need.
Anonymous | TrustRadius Reviewer

Online Training

Certain Event Automation Software

No score
No answers yet
No answers on this topic

GiveSmart

GiveSmart 8.2
Based on 1 answer
GiveSmart provides great training videos on their system. Not everything is covered with their videos but their support staff are very friendly and knowledgeable. I would have given them a ten but not everything is covered in their videos and sometimes you have to find the right word to search for in able to find the right training video.
Anonymous | TrustRadius Reviewer

Implementation Rating

Certain Event Automation Software

No score
No answers yet
No answers on this topic

GiveSmart

GiveSmart 8.2
Based on 1 answer
We just made the change using the band-aid approach. In other words, we just went for it and taught the users how to do it at our first event and went from there. 90-95% of people haven't used a mobile bidding software so most everyone was on the same stage of knowledge so implementing it was easy as people didn't have to re-learn anything.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Certain Event Automation Software

My company selected Certain and continues to use Certain because it is quick, easy, and efficient. We create up to 20 registration links a year and Certain allows us to create templates to copy and create annual event links very fast. I also love that there is someone there to speak to if I ever need assistance
Courtney Bradley | TrustRadius Reviewer

GiveSmart

We were looking into using OneCause, then realized that GiveSmart is very comparable and we were already using the platform. Current participants would then would not need to set up a new user profile for our upcoming events. We had not been taking advantage of the full potential of GiveSmart, and with our largest event of the year coming up in the Fall as in-person, we will be exploring all that GiveSmart has to offer.
Dawn Larkin | TrustRadius Reviewer

Scalability

Certain Event Automation Software

No score
No answers yet
No answers on this topic

GiveSmart

GiveSmart 9.1
Based on 1 answer
For what GiveSmart is designed to do, the software works excellently. We haven't found something GiveSmart cannot do when it is used as designed. However, when GiveSmart is tried to be used as a total CRM, it doesn't do that but that is okay as it wasn't designed to be a total CRM but rather a mobile bidding software.
Anonymous | TrustRadius Reviewer

Return on Investment

Certain Event Automation Software

  • Certain helps to deliver a great customer experience, since it facilitates automatic email delivery and your company can keep them connected well before or well after an event.
  • Certain presents a wide variety of reports, which perfectly addresses any request for visibility coming from your organization.
  • Certain's configuration settings are quite complex, so our newcomers are not comfortable using the software at first.
  • In case you need a more visual representation of your audience, Certain, unfortunately, does not generate dashboards.
Marina Aleixo | TrustRadius Reviewer

GiveSmart

  • Switching to a virtual auction instead of an in-person event increased our fundraising efforts. We were able to receive bids on items from people throughout the country - not just those at a physical event.
  • Our fundraising revenue increased. Donations increased as people were able to donate with credit card via the event website.
  • As more staff members at our school have learned about the GiveSmart event creation, it has helped improve internal efficiency. We are able to work remotely or in the school building on the same projects via the GiveSmart platform.
Jennifer Florek | TrustRadius Reviewer

Screenshots

Pricing Details

Certain Event Automation Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

GiveSmart

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

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