ChannelOnline vs. Oracle Commerce

It would be ideal for a small solution provider looking for an entry level option to handle many of the company's functions at the same time. If customer relationship management, sales reporting, having a indexed eCommerce site, or having the ability to connect to 3rd party solutions is important to you; I would not go with ChannelOnline

Oracle CX Commerce (formerly Oracle Commerce Cloud) is very well suited for B2B commerce transactions. The wonderful thing about this software is its ability to regularly update on an automatic basis, and keep up with upgrades. Oracle CX Commerce provides my organization with greater flexibility and quick integration processes. I would recommend this to any organization trying to set up their own storefront.

Incentivized

• Detailed product information
• Product reviews
• Supplier Relationships

• It uses an effective algorithm to provide users with product recommendations based on other products they’ve previously viewed.
• It comes with a decent support platform, where Oracle is attentive and provides help diagnosing issues that may arise within the environment.
• Oracle CX Commerce comes with a developer tool known as the DCU Tool, which is very helpful when it comes to pushing changes from environment to environment. The DCU Tool is also a good resource to use for source control.

Incentivized

• Sales Reporting Features
• Product Documentation and Training
• Customer Relationship Management
• Account Management
• Supplier Integration
• New Release Information
• Search Engine Indexing
• Custom Solutions

• Customer experience - Oracle CX is already a leader and I bet they'll make it even better surpassing all expectations.
• They've [been] the best eCommerce model solution for any kind of business at least for book publishing and logistics management - thus can't complain here either.

Incentivized

Updates aren't valuable and don't see us ever being ahead of the competition with this solution. Feature enhancements that are released are just attempts to stay relevant with other ERPs in the industry. If you're trying to take your company to the next level this isn't going to be your solution unless you're a very small company

Oracle Commerce Cloud is definitely not my favorite platform to use, however our company has gotten very comfortable with the way our website operates using it so I do not see us switching to a different product any time soon. Over time, I’ve grown to have a love/hate relationship with this product, but as I learn more about what it offers I come to appreciate its functionality more

Incentivized

The interface is pretty easy to use and get used to. It's the lack of account, product and customer management usability that hinders ChannelOnline

We are down for 5-20 minutes once or twice a month

Support Staff is very nice and friendly. Most are knowledgeable but other than phone support they're lacking in every category

The upgrade cycle of OCC and the subscription model ensure we are always on the latest and greatest version of the platform. The responsive design makes it easier for small departments to provide an optimum mobile experience. The stability of the platform is far superior to our on-prem solution.

Incentivized

New features are released twice a year. Often these releases are fixing bugs and will rarely be an enhancement that will take your company to another level of effectiveness

• It handles most business functions so the value is definitely there.
• Account Management is really inconvenient and will cost you hours of pay if you're in a business with a relatively medium-high employee turnover.
• It won't easily integrate at all with your website.
• Lead Management is pretty much non existent.
• Quotes and orders are fairly easy to manage so employee efficiency could rise.
• Training and readily available documentation on ChannelOnline is weak. This is especially true for new features.

• We were able to drive sales for one of our clients up by 50% over the course of a 6 month window by revamping their online web store with Oracle ATG.
• Sharing data and communication improved greatly between legal/finance and marketing.

Incentivized