What users are saying about

Chargebee vs FastSpring

Chargebee
40 Ratings
FastSpring
8 Ratings

Chargebee

40 Ratings
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Score 7.4 out of 100

Based on 40 reviews and ratings

FastSpring

8 Ratings
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Score 9.2 out of 100

Based on 8 reviews and ratings

Attribute Ratings

  • FastSpring is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

6.8

Chargebee

68%
19 Ratings
10.0

FastSpring

100%
5 Ratings

Usability

8.0

Chargebee

80%
1 Rating

FastSpring

N/A
0 Ratings

Support Rating

8.0

Chargebee

80%
2 Ratings

FastSpring

N/A
0 Ratings

Likelihood to Recommend

Chargebee

Well-suited:
  • In a B2B set up - Post achieving some scale and having outgrown Google Sheets/ Excels. Won't add much value if you are dealing with fewer than 400-500 invoices a year.
  • We haven't explored their B2C subscription management side - but that is one of the key strengths of the platform.

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Anonymous | TrustRadius Reviewer
Verified User
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FastSpring

FastSpring will be well suited for a company that needs simple checkout solution. As a bonus, you'll get a nice checkout flow. If you're a company that doesn't have the time to concentrate and becomes an expert in data security, currency conversion, global tax management, or fraud detection – this will be a great fit. It's appropriate for anyone who doesn't want to waste time on managing support for their e-commerce business.

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Anonymous | TrustRadius Reviewer
Verified User
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Pros

Chargebee

  • Reliable: We've had virtually no issues since launch.
  • Care about customers: Chargebee's account managers/support team have always been very helpful/responsive.
  • Feature-rich: Chargebee has a ton of features that help us do what we want and they are consistently adding new features every quarter.

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Anonymous | TrustRadius Reviewer
Verified User
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FastSpring

  • Integration with other licensing platforms.
  • Multiple forms of electronic payment accepted.
  • Easy, effective and nice UI for the final user.

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Cristiano Ghersi | TrustRadius Reviewer
Cristiano Ghersi
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Cons

Chargebee

  • It wasn't allowing us to add a one time purchase without making it an ongoing subscription with only one payment. They may have fixed it very recently but that was a big pain from a reporting perspective (it was including one time purchasers as subscribers)
  • Email automation is not very robust. Difficult to customize triggers by subscription, you have to send the same message to all subscribers for a specific action
  • Wish it had a way to write off and cancel the subscription of customers who haven't updated their cc info. That can be a long painful and very manual process. And if that feature is available somewhere they don't do a good job of making that clear.

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Brad Henderson | TrustRadius Reviewer
Brad Henderson
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FastSpring

  • FastSpring uses 2 separate GUIs for store owners. Some features work with one GUI implementation and not the other one.
  • Some other providers do provide lower credit card processing fees, compared with FastSpring. But I have been very happy dealing with FastSpring overall in terms of support and overall usability - so I am happy to continue using FastSpring. If I was selling 10x or 100x my current sales volume, I might consider a change, but I have no plans to change at the present time.

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David Simpson | TrustRadius Reviewer
David Simpson
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Pricing Details

Chargebee

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$0

Chargebee Editions & Modules

Edition
Rise$2491
Scale$5491
EnterpriseContact sales team
  1. per month
  2. none
Additional Pricing Details
No transaction based fees. No setup cost. No monthly contracts. No hidden fees.

FastSpring

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

FastSpring Editions & Modules

—
Additional Pricing Details
—

Usability

Chargebee

Chargebee 8.0
Based on 1 answer
It's very easy to use once you know what you're doing. I found it very straight forward once I got the hang of things and was able to create plans easily for my business. I was also able to just charge my clients right away easily. Refunding was also easy when needed.

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

FastSpring

No score
No answers yet
No answers on this topic

Support Rating

Chargebee

Chargebee 8.0
Based on 2 answers
Chargebee is simple to use, and we have had little need for support.

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Will Goad | TrustRadius Reviewer
Will Goad
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FastSpring

No score
No answers yet
No answers on this topic

Alternatives Considered

Chargebee

The major reason to go with chargebee is its costing as compared to its competitors it is much useful and value for money.Also it has many features that is very practical and efficient to use it.I recommend to the people who involves low costing as well as futuristic features.

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Shivam Shrivastava | TrustRadius Reviewer
Shivam Shrivastava
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FastSpring

I have been using FastSpring consistently for the past nine years, and I cannot now recall what other products I considered when I selected FastSpring. I am not currently aware of any other company that would handle my type of business any better than FastSpring.

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Alex White | TrustRadius Reviewer
Alex White
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Return on Investment

Chargebee

  • It was a step in the right direction compared to ReCharge
  • It had negative impacts on our revenue before we had our developers put some work into improving its capabilities with our website and software
  • Now, we are seeing some positive results (after some costly updating from our end)

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Anonymous | TrustRadius Reviewer
Verified User
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FastSpring

  • Now that we've turned to FastSpring for our e-Commerce needs, we have saved so much money since they take their fees out at POS instead of charging us out of pocket on a monthly basis.

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Daryl Wise Jr. | TrustRadius Reviewer
Daryl Wise Jr.
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Screenshots

FastSpring

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