Chargebee delivers on features and wins with great support
March 01, 2021

Chargebee delivers on features and wins with great support

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chargebee

Chargebee is the core of our billing platform. We use Chargebee to manage all payments, refunds, credits, etc. Essentially, to ensure that every customer is charged the correct amount. Chargebee is a tool that is used widely across our org. The CS team will go to Chargebee to process a refund when necessary. The Billing team will go to Chargebee to manage payment plans. Our engineering team integrated Chargebee into the rest of our system (website, internal tools) to ensure that Chargebee accounts are created/updated appropriately.
  • Reliable: We've had virtually no issues since launch.
  • Care about customers: Chargebee's account managers/support team have always been very helpful/responsive.
  • Feature-rich: Chargebee has a ton of features that help us do what we want and they are consistently adding new features every quarter.
  • UI can be a little confusing. Overall, a solid though and way better than Zuora.
  • Integration took a long time. Again, think this is a problem across all their competitors as well
  • The Engineering team saves tons of time working on billing-related features/bugs b/c Chargebee works so well.
  • The Strategy team saves tons of time because our billing-related data is incredibly accurate.
  • Finance team saves a ton of time reconciling each month.
We evaluated Chargebee vs. Zuora and Stripe. Zuora has a lot of enterprise-level companies, so from an optics perspective is "safer", but we found their integration to be more difficult, their cost to be more expensive, their UI to be more complicated, and their APIs to be harder to work with.

Stripe is an amazing option, but their billing platform is newer, so does not have as many features as Chargebee yet. There were a few key features that made it so that we couldn't go with Stripe. If you have a fairly normal SaaS use case then Stripe may be a great option. Our use case was a bit unique.

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Chargebee is really well suited to any growing company. There is probably a lighter-weight solution that might be optimized for a 5 person startup. There may be better options if you're the size of Google. But if you're a venture-backed startup, growing anywhere from Series B to Series E it's great. The tool is purpose-built for SaaS billing, but it now has a ton of features that make non-SaaS billing easy as well.