ChartMogul vs Quantum Metric

Likelihood to Recommend

ChartMogul is really a no-brainer if you're currently processing payments through one of the payment processors that they are built to work with, as the barrier to entry and the required work to get your data into the app and start seeing analysis is exceptionally low. I also expect that in large enough organizations, you may have internal teams that are already generating the kind of data that ChartMogul produces for us, but in our case, it added a lot of new info that we hadn't been able to get at without doing manual analysis.

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Verified User

Engineer in Engineering

Computer Software Company, 1-10 employees

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If you're looking to go beyond session replay and have a tool with intelligence to show you specific issues, and prioritize those, I think this is a good tool. Retailers that have had ups and downs, and are maybe seeing an increase in their online traffic/sales, who want a better view of how to improve the customer experience. You need a fairly mature digital analytics environment for this to make sense.If you have a more basic analytics environment, or you don't have the people/skills to use all the information QM can provide, it's probably not a good fit.

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Jess Johnson

Director, Business Development

Blast Analytics & MarketingInformation Technology and Services, 11-50 employees

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Pros

Tracks MRR
Graph graphics
Tracks customer churn

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Chloe Sayers

Billing Specialist

15FiveComputer Software, 11-50 employees

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Identifying user pain points and frustrations. Quantum Metrics has a data point called Rage Click which shows when a customer has clicked multiple times back to back on a particular section of the website.
Replaying a session to see everything that is loading on the front end to the customer, as well as the backed end of the website, has been critical in troubleshooting the experience.
Heatmaps are a awesome tool we have found very useful in showing engagement with different content on the page, how far user scroll & drop off and to see a split side by side view of the same page in an a/b test.

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Erica D'Aloia

Product Manager, Lifestages

Bed Bath & BeyondRetail, 10,001+ employees

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Cons

Unclear how to select multiple items for a filter (only able to filter by 1 attribute).

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Verified User

Contributor in Other

Internet Company, 51-200 employees

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Usability. Eliminate clicks on repetitive tasks, enable more terms to be searchable in the global search bar, and reduce the number of back-and-forth clicks.
Make videos more accessible with the keyboard. Space bar to pause, left and right arrows to skip, ctrl/cmd+left/right to skip to the next session, escape to exit view mode, etc. That stuff goes a long way in making the product delightful.
Improve rendering of user sessions. Too many of them don't work properly.

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Ryan Caplin

Product Manager

1-800 ContactsRetail, 501-1000 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Quantum Metric 7.6

Based on 2 answers

Quantum is a nice tool and is user friendly however I believe there always room for improvement.We have experienced minor issues with a few sessions which were solved by Quantum support reps in a timely manner and some of the dashboards are not as robust as other tools we use

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Enrique Membreno

Digital Analyst

Western UnionFinancial Services, 10,001+ employees

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Usability

No score

No answers yet

No answers on this topic

Quantum Metric 7.6

Based on 13 answers

For a new user, it's pretty intuitive to onboard and start doing the basic functionalities. But QM has a lot of functionalities which can be leveraged by more team members (especially when you don't have analysts dedicatedly using this) if further enhancements to usability are made.

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Salil Chatrath

Senior Product Manager

Seera GroupLeisure, Travel & Tourism, 1001-5000 employees

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Support Rating

ChartMogul 8.1

Based on 6 answers

Support has always been quick and helpful.

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Mae Ports

Customer Success Manager

Device MagicComputer Software, 11-50 employees

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Quantum Metric 8.7

Based on 63 answers

I've been very impressed with the support Quantum Metric has provided. Our amazing Customer Success team has provided excellent service and has gone above and beyond in helping us use and understand the tool. We hold weekly calls with multiple teams and QM has been proactive in bringing things to our team's attention and making suggestions. The support has been one of the most important aspects of having QM and has allowed us to make great strides in improving how we use data and user research in our work.

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Ben Anderson

Product Management Intern - Ecommerce Team

American GirlConsumer Goods, 1001-5000 employees

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Alternatives Considered

Airtable can also track metrics with data integrations; however, you have to set up a lot of custom integrations using a third-party app. ChartMogul has the advantage here in those integrations with other accounting software can be set up within ChartMogul itself. These keep things cleaner and makes sure they are less likely to break.

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Chloe Sayers

Billing Specialist

15FiveComputer Software, 11-50 employees

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We have used - as an organization - multiple products that each fill a roll or task Quantum Metric provides...however I think there are very few tools or SaaS solutions out there that bundle so much into one solution. QM was better than the replay tool another group was utilizing (Mouseflow) because with our contract we could capture and review way more replays as well as have those replays married to actual, quantifiable data. From an analytics point, is so much easier to install event tracking as opposed to our basic Google Analytics implementation. However, I would still use GA as a primary record for measuring overall site performance since QM doesn't have robust product sales tracking.At one point we did review a competitor called Content Square. They seemed very focused on heat mapping.

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Bill Saffold

Manager - Direct To Consumer ecommerce

New BalanceApparel & Fashion, 1001-5000 employees

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Return on Investment

It's unfortunately difficult for us to directly analyze the ROI impact of ChartMogul on our business, however, we do absolutely feel that we have a better handle on the subscription numbers behind our business.

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Verified User

Engineer in Engineering

Computer Software Company, 1-10 employees

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It helps us to resolve the customer issues very fast so that we can fix the issue in a very short period which increases faster resolution.
Sometimes customers are going through wrong process and we can easily help the customer with the help of a QM session.

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Rubeena Shaikh

Analyst

Western UnionFinancial Services, 5001-10,000 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

ChartMogul vs Quantum Metric

ChartMogul

Quantum Metric

Pros

Cons

Likelihood to Renew

Usability

Support Rating

Alternatives Considered

Return on Investment

Screenshots

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

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