What users are saying about
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 13 reviews and ratings
42 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 42 reviews and ratings
Attribute Ratings
- ChartMogul is rated higher in 1 area: Likelihood to Recommend
- Quantum Metric is rated higher in 1 area: Support Rating
Likelihood to Recommend
9.9
ChartMogul
99%
5 Ratings
9.6
Quantum Metric
96%
36 Ratings
Likelihood to Renew
ChartMogul
N/A
0 Ratings
7.5
Quantum Metric
75%
2 Ratings
Usability
ChartMogul
N/A
0 Ratings
7.7
Quantum Metric
77%
12 Ratings
Support Rating
8.1
ChartMogul
81%
6 Ratings
8.7
Quantum Metric
87%
61 Ratings
Implementation Rating
ChartMogul
N/A
0 Ratings
9.1
Quantum Metric
91%
3 Ratings
Likelihood to Recommend
ChartMogul
For businesses that rely on subscription/recurring revenue models, especially within SaaS. Once everything is all plugged in, it's so easy to generate granular reports and insights. Straight-up eCommerce businesses that don't rely on a recurring/subscription model might not get as much value.
Content Marketing Manager
ConvertFlowComputer Software, 1-10 employees
Quantum Metric
If you're looking to go beyond session replay and have a tool with intelligence to show you specific issues, and prioritize those, I think this is a good tool. Retailers that have had ups and downs, and are maybe seeing an increase in their online traffic/sales, who want a better view of how to improve the customer experience. You need a fairly mature digital analytics environment for this to make sense.If you have a more basic analytics environment, or you don't have the people/skills to use all the information QM can provide, it's probably not a good fit.
Director, Business Development
Blast Analytics & MarketingInformation Technology and Services, 11-50 employees
Pros
ChartMogul
- Data Ingestion - Because we use a payment processor that ChartMogul understands, they are able to ingest the data automatically and process it with almost no input from us.
- Analysis and Insights - Once we got our data into ChartMogul, we immediately started seeing some patterns in our data that hadn't previously been apparent to us.
- Customizability - ChartMogul makes it fairly easy to customize and extend the dashboard (and to enrich our data manually via the API).

Verified User
Engineer in Engineering
Computer Software Company, 1-10 employeesQuantum Metric
- Identifying user pain points and frustrations. Quantum Metrics has a data point called Rage Click which shows when a customer has clicked multiple times back to back on a particular section of the website.
- Replaying a session to see everything that is loading on the front end to the customer, as well as the backed end of the website, has been critical in troubleshooting the experience.
- Heatmaps are a awesome tool we have found very useful in showing engagement with different content on the page, how far user scroll & drop off and to see a split side by side view of the same page in an a/b test.
Product Manager, Lifestages
Bed Bath & BeyondRetail, 10,001+ employees
Cons
ChartMogul
- ChartMogul doesn't always integrate both ways well. When data is modified that has been previously pushed to ChartMogul, bugs can occur.
- I haven't seen an A/R turnover report but this would be helpful to have.
Billing Specialist
15FiveComputer Software, 11-50 employees
Quantum Metric
- Would like more working out-of-the-box solutions (a lot of event tracking on our site has required custom events)
- The platform can be a case of "information overload" — there is just a ton of data and it's overwhelming when you first interact with it

Verified User
Director in Sales
Entertainment Company, 51-200 employeesPricing Details
ChartMogul
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Quantum Metric
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
ChartMogul
No score
No answers yet
No answers on this topic
Quantum Metric
Quantum Metric 7.5
Based on 2 answers
Quantum is a nice tool and is user friendly however I believe there always room for improvement.We have experienced minor issues with a few sessions which were solved by Quantum support reps in a timely manner and some of the dashboards are not as robust as other tools we use
Digital Analyst
Western UnionFinancial Services, 10,001+ employees
Usability
ChartMogul
No score
No answers yet
No answers on this topic
Quantum Metric
Quantum Metric 7.7
Based on 12 answers
For a new user, it's pretty intuitive to onboard and start doing the basic functionalities. But QM has a lot of functionalities which can be leveraged by more team members (especially when you don't have analysts dedicatedly using this) if further enhancements to usability are made.
Senior Product Manager
Seera GroupLeisure, Travel & Tourism, 1001-5000 employees
Support Rating
ChartMogul
ChartMogul 8.1
Based on 6 answers
Never used!

Verified User
Contributor in Other
Internet Company, 51-200 employeesQuantum Metric
Quantum Metric 8.7
Based on 61 answers
I've been very impressed with the support Quantum Metric has provided. Our amazing Customer Success team has provided excellent service and has gone above and beyond in helping us use and understand the tool. We hold weekly calls with multiple teams and QM has been proactive in bringing things to our team's attention and making suggestions. The support has been one of the most important aspects of having QM and has allowed us to make great strides in improving how we use data and user research in our work.
Product Management Intern - Ecommerce Team
American GirlConsumer Goods, 1001-5000 employees
Alternatives Considered
ChartMogul
ChartMogul felt like the market leader for SaaS. Its ease-of-use, visual reporting, and overall feature set seemed to align with exactly what we needed. It provides everything needed when it comes to tracking our revenue month-over-month.
Content Marketing Manager
ConvertFlowComputer Software, 1-10 employees
Quantum Metric
We have used - as an organization - multiple products that each fill a roll or task Quantum Metric provides...however I think there are very few tools or SaaS solutions out there that bundle so much into one solution. QM was better than the replay tool another group was utilizing (Mouseflow) because with our contract we could capture and review way more replays as well as have those replays married to actual, quantifiable data. From an analytics point, is so much easier to install event tracking as opposed to our basic Google Analytics implementation. However, I would still use GA as a primary record for measuring overall site performance since QM doesn't have robust product sales tracking.At one point we did review a competitor called Content Square. They seemed very focused on heat mapping.
Manager - Direct To Consumer ecommerce
New BalanceApparel & Fashion, 1001-5000 employees
Return on Investment
ChartMogul
- We are able to see how our company is doing in terms of churn, sales, and overall health.
- It's a fantastic resource to drill down by customers and learn past subscription history and trends.
Customer Success Manager
Device MagicComputer Software, 11-50 employees
Quantum Metric
- It helps us to resolve the customer issues very fast so that we can fix the issue in a very short period which increases faster resolution.
- Sometimes customers are going through wrong process and we can easily help the customer with the help of a QM session.
Analyst
Western UnionFinancial Services, 5001-10,000 employees