What users are saying about

ChartMogul vs Troops

ChartMogul
9 Ratings
Troops
9 Ratings

ChartMogul

9 Ratings
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Score 8.5 out of 100

Based on 9 reviews and ratings

Troops

9 Ratings
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Score 9.1 out of 100

Based on 9 reviews and ratings

Likelihood to Recommend

ChartMogul

ChartMogul is really a no-brainer if you're currently processing payments through one of the payment processors that they are built to work with, as the barrier to entry and the required work to get your data into the app and start seeing analysis is exceptionally low. I also expect that in large enough organizations, you may have internal teams that are already generating the kind of data that ChartMogul produces for us, but in our case, it added a lot of new info that we hadn't been able to get at without doing manual analysis.

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Anonymous | TrustRadius Reviewer
Verified User
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Troops

For any team that uses Salesforce and Slack, Troops is a must. Their team is responsive and always helpful on the support side of things. Conversations happen in Slack, so Troops makes them move so much more naturally and faster. When it comes to mobile, I prefer pulling up data with Troops in Slack specifically, due to the huge quality of life upgrade from the Salesforce mobile app for quick asks.

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Brendan O'Neil | TrustRadius Reviewer
Brendan O'Neil
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Pros

ChartMogul

  • Tracks MRR
  • Graph graphics
  • Tracks customer churn

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Chloe Sayers | TrustRadius Reviewer
Chloe Sayers
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Troops

  • Troops does a great job of bringing efficiency to the workplace. I am able to jump right to certain deals and learn details of the deals that are coming in straight from Slack. Getting all that info quickly and all in one place has been crucial for our team.
  • Troops does an awesome job of notifying me when signals are shown in my accounts. It lets me focus my attention on the more important accounts, and helps me find what accounts are in the news.

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Anonymous | TrustRadius Reviewer
Verified User
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Cons

ChartMogul

  • Unclear how to select multiple items for a filter (only able to filter by 1 attribute).

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Anonymous | TrustRadius Reviewer
Verified User
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Troops

  • One thing I would like is more customization regarding the notifications I receive. Letting a user make edits to the certain notifications they get could be nice.
  • Troops opens a new tab/browser every time I click on a new lead. It makes things difficult to organize with multiple tabs open.

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Anonymous | TrustRadius Reviewer
Verified User
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Support Rating

ChartMogul

ChartMogul 8.1
Based on 6 answers
Support has always been quick and helpful.

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Mae Ports | TrustRadius Reviewer
Mae Ports
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Troops

Troops 8.4
Based on 10 answers
I personally haven't had to deal with Troops customer support. However, I went to a Troops hosted event in Santa Monica recently and it was amazing!

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Ariel Ezekiel | TrustRadius Reviewer
Ariel Ezekiel
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Alternatives Considered

ChartMogul

Airtable can also track metrics with data integrations; however, you have to set up a lot of custom integrations using a third-party app. ChartMogul has the advantage here in those integrations with other accounting software can be set up within ChartMogul itself. These keep things cleaner and makes sure they are less likely to break.

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Chloe Sayers | TrustRadius Reviewer
Chloe Sayers
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Troops

We looked at the native Salesforce "integration" with Slack, but it was brief. Troops was so much stronger that it wasn't much of a consideration.

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Brendan O'Neil | TrustRadius Reviewer
Brendan O'Neil
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Return on Investment

ChartMogul

  • It's unfortunately difficult for us to directly analyze the ROI impact of ChartMogul on our business, however, we do absolutely feel that we have a better handle on the subscription numbers behind our business.

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Anonymous | TrustRadius Reviewer
Verified User
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Troops

  • Accurate forecasting.
  • Streamlines our agenda.

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Sean Mir | TrustRadius Reviewer
Sean Mir
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Pricing Details

ChartMogul

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Troops

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

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