What users are saying about

ChatBeacon Formerly SightMax vs GoSquared

ChatBeacon
2 Ratings
GoSquared
25 Ratings

ChatBeacon

2 Ratings
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Score 6 out of 100

Based on 2 reviews and ratings

GoSquared

25 Ratings
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Score 8.9 out of 100

Based on 25 reviews and ratings

Attribute Ratings

  • GoSquared is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

6.0

ChatBeacon

60%
1 Rating
9.0

GoSquared

90%
15 Ratings

Likelihood to Renew

ChatBeacon

N/A
0 Ratings
7.7

GoSquared

77%
12 Ratings

Usability

ChatBeacon

N/A
0 Ratings
7.3

GoSquared

73%
2 Ratings

Support Rating

8.0

ChatBeacon

80%
2 Ratings
8.6

GoSquared

86%
4 Ratings

Likelihood to Recommend

ChatBeacon

ChatBeacon is a decent choice for on-premises chat support, but the clunky agent UI sparks no joy. If your organization can use a cloud-based solution, there are plenty of other fish in the sea

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Anonymous | TrustRadius Reviewer
Verified User
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GoSquared

1) Maintaining customer relationships - GS just makes it so easy to respond to our users who use our product more from a tactical point of view 2) Onboarding - I think it's more or less an extension of the first point above but GS does make it easy for us to onboard new clients who are sort of beginners.

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Anonymous | TrustRadius Reviewer
Verified User
View all 15 answers on this topic

Pros

ChatBeacon

  • Easy to install and configure.
  • Easy for customers to use.

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

GoSquared

  • Provides real-time statistics and trends which is invaluable to representative to establish solid connections with our customers
  • Allows us to see current trends and product engagement. Also allows us to compare unique visitor counts with relevant dates.
  • You can go big as you need, and pay as you need with instantly upgradable and affordable plans.
  • Customizable dashboard is a great add-on for representatives to remove screen clutter and have clean information
  • You can always directly communicate with your customers by integrating another component to your site.

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Erdoğan Kürtür | TrustRadius Reviewer
Erdoğan Kürtür
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Cons

ChatBeacon

  • ChatBeacon is just SightMax with a fresh coat of paint.
  • The entire agent UI is remarkably worse than SightMax.

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

GoSquared

  • CloudFlare integration is spotty - stats in Cloudflare (tracks also Javascript off visits) and GoSquared stats are often significantly at odds
  • Notifications don't seem to work very well
  • Dashboard likes to re-set itself even when it was arranged & saved previously
  • Weekly/ Monthly/ Yearly absolute numbers

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Hendrik Morkel | TrustRadius Reviewer
Hendrik Morkel
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Pricing Details

ChatBeacon

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

ChatBeacon Editions & Modules

—
Additional Pricing Details
—

GoSquared

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$0 Per Month [Unlimited Users]

GoSquared Editions & Modules

Edition
GoSquared Free - Access to the Now and Trends realtime web analytics dashboard.$01
GoSquared Analytics - Everything included in free plus premium analytics features.$291
GoSquared Suite - The most popular GoSquared plan, full access to our real time analytics dashboards, intelligent live chat and customer data hub.$792
  1. Per Month [Unlimited Users]
  2. Month [Unlimited Users]
Additional Pricing Details
GoSquared Free, track up to 1000 pageviews a month. GoSquared Analytics, track up to 100k pageviews a month with pricing starting at £29/month. GoSquared Suite, track up to 100k pageviews a month with pricing starting at £79/month.

Likelihood to Renew

ChatBeacon

No score
No answers yet
No answers on this topic

GoSquared

GoSquared 7.7
Based on 12 answers
Not only does the GoSquared application work well, the GoSquared team is constantly making improvements. When I first started using GoSquared, they only offered daily reporting -- now they offer the weekly and monthly feature per popular request. I like that they are always updating the look and feel of the website and emails they send to maintain a modern look. GoSquared is easy to implement and easy to use!

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Bailey Bliss | TrustRadius Reviewer
Bailey Bliss
View all 12 answers on this topic

Usability

ChatBeacon

No score
No answers yet
No answers on this topic

GoSquared

GoSquared 7.3
Based on 2 answers
GoSquared makes it easy to get started, providing everything you need to integrate the code into your site and start seeing and analyzing data

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Sharon Hurley Hall | TrustRadius Reviewer
Sharon Hurley Hall
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Support Rating

ChatBeacon

ChatBeacon 8.0
Based on 2 answers
Support is a strong point for ChatBeacon - their support team is small, but you definitely get white-glove service. Zero complaints about ChatBeacon support!

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Anonymous | TrustRadius Reviewer
Verified User
View all 2 answers on this topic

GoSquared

GoSquared 8.6
Based on 4 answers
The GoSquared team has always gone above and beyond to create the best analytics platform and provide top notch

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Josh Bartolomucci | TrustRadius Reviewer
Josh Bartolomucci
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Alternatives Considered

ChatBeacon

Before using SightMax (now ChatBeacon), we used AliveChat, which was an OK SaaS product, but the team operating the service would frequently restart the servers after maintenance and forget to start our instance back up. ChatBeacon(SightMax) as on-prem software eliminated this concern.We've been evaluating ChatBeacon vs. other products lately, and we really like how DeskPro stacks up vs. ChatBeacon - ChatBeacon is purely a chat product, and DeskPro does web chat/phone/email ticketing.

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

GoSquared

Google Analytics is massively bloated and can be difficult to configure, navigate and understand. While GoSquared doesn't provide the feature set that Google Analytics does it focuses on providing the best experience for the features it does offer. If you just want to know who is visiting your website and when then GoSquared is a simple way of tracing this information.

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Dale Williams | TrustRadius Reviewer
Dale Williams
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Return on Investment

ChatBeacon

  • Using website chat (often with an agent:customer ratio of up to 1:3 or more ) vs. phone support (with an agent ratio of 1:1) has greatly reduced support costs in every business unit.
  • Providing realtime feedback and links (vs. phone calls) has greatly improved the turnaround on the sales and customer inquiry processes.

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

GoSquared

  • GoSquared helps us to react quickly to high volumes of traffic, and allows us to identify very quickly how engaging our content is
  • Using browser specs helps us to ensure our websites are compatible with as many of our customers as possible, rather than relying on generic global stats

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James Billingham | TrustRadius Reviewer
James Billingham
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Screenshots

ChatBeacon

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