What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6 out of 100
Based on 2 reviews and ratings
25 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.9 out of 100
Based on 25 reviews and ratings
Attribute Ratings
- GoSquared is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend
6.0
ChatBeacon
60%
1 Rating

9.0
GoSquared
90%
15 Ratings
Likelihood to Renew
ChatBeacon
N/A
0 Ratings

7.7
GoSquared
77%
12 Ratings
Usability
ChatBeacon
N/A
0 Ratings

7.3
GoSquared
73%
2 Ratings
Support Rating
8.0
ChatBeacon
80%
2 Ratings

8.6
GoSquared
86%
4 Ratings
Likelihood to Recommend
ChatBeacon
ChatBeacon is a decent choice for on-premises chat support, but the clunky agent UI sparks no joy. If your organization can use a cloud-based solution, there are plenty of other fish in the sea

Verified User
Professional in Information Technology
Wholesale Company, 51-200 employeesGoSquared
1) Maintaining customer relationships - GS just makes it so easy to respond to our users who use our product more from a tactical point of view 2) Onboarding - I think it's more or less an extension of the first point above but GS does make it easy for us to onboard new clients who are sort of beginners.

Verified User
Director in Sales
Computer Software Company, 501-1000 employeesPros
ChatBeacon
- Easy to install and configure.
- Easy for customers to use.

Verified User
Professional in Information Technology
Wholesale Company, 51-200 employeesGoSquared
- Provides real-time statistics and trends which is invaluable to representative to establish solid connections with our customers
- Allows us to see current trends and product engagement. Also allows us to compare unique visitor counts with relevant dates.
- You can go big as you need, and pay as you need with instantly upgradable and affordable plans.
- Customizable dashboard is a great add-on for representatives to remove screen clutter and have clean information
- You can always directly communicate with your customers by integrating another component to your site.
Chief Software Engineer
Volt Enerji ve Bilisim TeknolojileriComputer Software, 11-50 employees
Cons
ChatBeacon
- ChatBeacon is just SightMax with a fresh coat of paint.
- The entire agent UI is remarkably worse than SightMax.

Verified User
Professional in Information Technology
Wholesale Company, 51-200 employeesGoSquared
- CloudFlare integration is spotty - stats in Cloudflare (tracks also Javascript off visits) and GoSquared stats are often significantly at odds
- Notifications don't seem to work very well
- Dashboard likes to re-set itself even when it was arranged & saved previously
- Weekly/ Monthly/ Yearly absolute numbers
Hiking in FinlandMedia Production, 1-10 employees
Pricing Details
ChatBeacon
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—ChatBeacon Editions & Modules
—
Additional Pricing Details
—GoSquared
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$0 Per Month [Unlimited Users]
GoSquared Editions & Modules
Edition
GoSquared Free - Access to the Now and Trends realtime web analytics dashboard. | $01 |
---|---|
GoSquared Analytics - Everything included in free plus premium analytics features. | $291 |
GoSquared Suite - The most popular GoSquared plan, full access to our real time analytics dashboards, intelligent live chat and customer data hub. | $792 |
- Per Month [Unlimited Users]
- Month [Unlimited Users]
Additional Pricing Details
GoSquared Free, track up to 1000 pageviews a month. GoSquared Analytics, track up to 100k pageviews a month with pricing starting at £29/month. GoSquared Suite, track up to 100k pageviews a month with pricing starting at £79/month.Likelihood to Renew
ChatBeacon
No score
No answers yet
No answers on this topic
GoSquared
GoSquared 7.7
Based on 12 answers
Not only does the GoSquared application work well, the GoSquared team is constantly making improvements. When I first started using GoSquared, they only offered daily reporting -- now they offer the weekly and monthly feature per popular request. I like that they are always updating the look and feel of the website and emails they send to maintain a modern look. GoSquared is easy to implement and easy to use!
Owner
Square 2 MarketingConsumer Goods, 1-10 employees
Usability
ChatBeacon
No score
No answers yet
No answers on this topic
GoSquared
GoSquared 7.3
Based on 2 answers
GoSquared makes it easy to get started, providing everything you need to integrate the code into your site and start seeing and analyzing data
Professional blogger, writer, journalist
Sharon Hurley Hall, WriterWriting and Editing, 1-10 employees
Support Rating
ChatBeacon
ChatBeacon 8.0
Based on 2 answers
Support is a strong point for ChatBeacon - their support team is small, but you definitely get white-glove service. Zero complaints about ChatBeacon support!

Verified User
Professional in Information Technology
Wholesale Company, 51-200 employeesGoSquared
GoSquared 8.6
Based on 4 answers
The GoSquared team has always gone above and beyond to create the best analytics platform and provide top notch
CEO (Chief Executive Officer)
MinistryPixel.comDesign, 1-10 employees
Alternatives Considered
ChatBeacon
Before using SightMax (now ChatBeacon), we used AliveChat, which was an OK SaaS product, but the team operating the service would frequently restart the servers after maintenance and forget to start our instance back up. ChatBeacon(SightMax) as on-prem software eliminated this concern.We've been evaluating ChatBeacon vs. other products lately, and we really like how DeskPro stacks up vs. ChatBeacon - ChatBeacon is purely a chat product, and DeskPro does web chat/phone/email ticketing.

Verified User
Professional in Information Technology
Wholesale Company, 51-200 employeesGoSquared
Google Analytics is massively bloated and can be difficult to configure, navigate and understand. While GoSquared doesn't provide the feature set that Google Analytics does it focuses on providing the best experience for the features it does offer. If you just want to know who is visiting your website and when then GoSquared is a simple way of tracing this information.
UI Designer
BasekitInternet, 1-10 employees
Return on Investment
ChatBeacon
- Using website chat (often with an agent:customer ratio of up to 1:3 or more ) vs. phone support (with an agent ratio of 1:1) has greatly reduced support costs in every business unit.
- Providing realtime feedback and links (vs. phone calls) has greatly improved the turnaround on the sales and customer inquiry processes.

Verified User
Professional in Information Technology
Wholesale Company, 51-200 employeesGoSquared
- GoSquared helps us to react quickly to high volumes of traffic, and allows us to identify very quickly how engaging our content is
- Using browser specs helps us to ensure our websites are compatible with as many of our customers as possible, rather than relying on generic global stats
CTO (Chief Technical Officer)
SenseLabsSports, 1-10 employees