ChatBot vs. Landbot

Most suited: Frequent duties can be automated. services can be improved by analyzing customer feedback. Load and Heavy tasks can be reduced. Less workforce is required. Less Suited: Specific product queries and their proper answers. When the user uses those words that are misspelled or have a long sentence it finds difficulty in giving them proper information.

Incentivized

Well Suited: If you are looking for a bot - - that is easy to build, that requires no IT person - that has competitive prices - that has a clean and easy reporting option, which can help the data analytics. Not Well Suited: Though it has Dialogflow integration, you cannot use it as a complete self-learning bot solution. If you are looking for a bot that is self-learning you have to go for IBM Watson Assistant/Dialogflow/SAP Conversational AI.

Incentivized

• Routing rules
• no code workflows
• UI/UX is excellent for a newbie to start on
• Their Chat support is very helpful

Incentivized

• Simple visual constructor for your bots
• Many bot patterns
• Zapier and Webhooks
• Full customization CSS for your bots

Incentivized

• Having enough conversational data to train the chatbot.
• Really understanding intent.
• Understanding emotion.

Incentivized

• Keywords Jump Feature: As a feature, it is good. But there is a scope of improvement that I see. In our Business, there are a lot of words that are similar for example Bearing/Bear ring/Bearing. So, at times the bot takes some time to find the exact keyword what the user wants and then route it accordingly. Most of the time, it does right, but at times it doesn't.

Incentivized

As long as budget is not an issue - we renewing this solution.

Incentivized

Since I deployed this solution end to end for my organisation, I would speak from my experience that since I was a newbie to this platform I took ample support from their team, their training resources. However, the product's UI/UX was simply very intuitive that it helped me to get a lot of hand-on practice on the product well. This helped me with the timely deployment of this solution.

Incentivized

Full end-to-end support is critical to maintain the ongoing service, robustness, training and customer service Chatbot offers.

Incentivized

Everything is simple. Very helpful support team. Always answer your question and help solve the problem.

Incentivized

ChatBot is more stable and enhanced as compared to other rivals which are new in this segment and also provides a lot of details which is missing in other products like report etc. Also, chatBot is more commonly used so support wise it is also great and you can find multiple examples on the internet and from your peers as well.

Incentivized

Drift is quite pricey, on the cost part, Landbot was much better with almost similar features. Also, on the UI front, Landbot was a pretty decent tool compared with Drift or MobileMonkey. The usage was easy, the reporting was very easy to get. Considering all these parameters, we chose Landbot for our Organization.

Incentivized

• Connecting to DB.
• Customizable dashboards.
• Automated reporting.

Incentivized

• Fast payback on advertising budget due to high conversion.
• Need a mobile application for chat operators, if the leads want to chat with a living person.

Incentivized