Chatfuel vs. MobileMonkey

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Chatfuel
Score 9.9 out of 10
N/A
Chatfuel headquartered in San Francisco provides their AI chatbot building tool for Facebook Messenger.
$15
per month
MobileMonkey
Score 8.0 out of 10
N/A
MobileMonkey, headquartered in Boston, offers their social media messaging marketing tool to marketers and agencies, featuring chatbots, landing page creation, integration with social ads, and an emphasis on Facebook. They offer a free plan and a paid plan with more advanced features (e.g. bot analytics, drip campaigns, etc.). MobileMonkey acquired ChattyPeople to extend their chatbot building capabilities.
$21.75
per month
Pricing
ChatfuelMobileMonkey
Editions & Modules
Pro
$15
per month
Free
Free
Premium
Contact sales team
Pro
$21.75
per month
Unicorn
$51.00
per month
Team
$299.00
per month
Offerings
Pricing Offerings
ChatfuelMobileMonkey
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
ChatfuelMobileMonkey
Small Businesses
IBM watsonx Assistant
IBM watsonx Assistant
Score 9.0 out of 10
Growave
Growave
Score 9.4 out of 10
Medium-sized Companies
Zoom Contact Center
Zoom Contact Center
Score 9.2 out of 10
Emplifi Social Marketing Cloud
Emplifi Social Marketing Cloud
Score 8.9 out of 10
Enterprises
Conversica
Conversica
Score 9.5 out of 10
Emplifi Social Marketing Cloud
Emplifi Social Marketing Cloud
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ChatfuelMobileMonkey
Likelihood to Recommend
9.0
(3 ratings)
6.5
(3 ratings)
Support Rating
7.7
(3 ratings)
7.2
(2 ratings)
User Testimonials
ChatfuelMobileMonkey
Likelihood to Recommend
Chatfuel
Chatfuel is great for a small team looking to easily implement and set up Facebook chatbots for their clients for ease of community management, etc. Chatfuel is not necessarily meant for large scale operations that require complex workflows and chatbot requirements, it is limited to Facebook Messenger and is not 100% intuitive in this regard.
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MobileMonkey
MobileMonkey would be great if you have a really strong social media presence and want to capitalize on people visiting your pages. It's great if you have a tech friendly audience who is not afraid to talk to a chatbot. If you have an audience where they might be uncomfortable or more of an "uptight" audience then it might not be fore you. It's also not great for heavy B2B if your focus is on high level targets as they're likely not logged in to Facebook at work. B2C is probably the best function for MobileMonkey, although it could be used to help field support messages.
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Pros
Chatfuel
  • Easy to use without experience
  • Cost vs. benefit ratio very good
  • Integrations possible through API
  • Conversion funnels can be created
Read full review
MobileMonkey
  • For small businesses on zero budget - provides a free.
  • A Facebook group community with peers and experts helping each other.
Read full review
Cons
Chatfuel
  • Setting it up is time-consuming.
Read full review
MobileMonkey
  • Terrible marketing ethics!
  • 6am phone calls to my cell trying to up-sell me
  • Spam galore! I have replied more than 5 times to be unsubscribed, yet they still spam me
Read full review
Support Rating
Chatfuel
I haven't dealt with the support channel, so I cannot provide a full review for this
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MobileMonkey
MobileMonkey support is second to none when you have a paid plan. Always willing to help and make your life a lot easier when you're facing any technical difficulties or frustrations. When I was on the free plan, I found plenty of useful resources that helped me solve my problems, and I could still contact support for help.
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Alternatives Considered
Chatfuel
Both offer bot service to reply to messages from Facebook. The difference is that Chatfuel gives you the option of being able to create conversion funnels or fixed conversation changes.
Connecting to our API is free from Chatfuel and integration with other providers has an additional cost.
AIVO has no option to create conversation flows if not through keywords.
Read full review
MobileMonkey
MobileMonkey is a lot less expensive than both Olark and Drift. We chose MobileMonkey because we were hoping the familiar interface and integration between social and the website would drive more interest which would lead to conversion and revenue. It's more of a chatbot than Intercom in that Intercom is really good for customer support, but MM is a nice way to get people interested by sharing high level data through a conversation that doesn't require a real person. However, Olark, Drift, and Intercom all integrate with the major CRMs and marketing automation platforms which gives them a real edge over MobileMonkey at this time.
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Return on Investment
Chatfuel
  • It helped overall with visitor engagement.
Read full review
MobileMonkey
  • It has become a quick sunk-cost due to the amount of time I had to spend ignoring/blocking their unsolicited marketing/communication attempts.
Read full review
ScreenShots