Chatfuel vs MobileMonkey

Likelihood to Recommend

Chatfuel is great for a small team looking to easily implement and set up Facebook chatbots for their clients for ease of community management, etc. Chatfuel is not necessarily meant for large scale operations that require complex workflows and chatbot requirements, it is limited to Facebook Messenger and is not 100% intuitive in this regard.

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Verified User

Manager in Social Media

Marketing & Advertising Company, 11-50 employees

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MobileMonkey would be great if you have a really strong social media presence and want to capitalize on people visiting your pages. It's great if you have a tech friendly audience who is not afraid to talk to a chatbot. If you have an audience where they might be uncomfortable or more of an "uptight" audience then it might not be fore you. It's also not great for heavy B2B if your focus is on high level targets as they're likely not logged in to Facebook at work. B2C is probably the best function for MobileMonkey, although it could be used to help field support messages.

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Verified User

Manager in Marketing

Online Media Company, 51-200 employees

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Pros

Easy to use without experience
Cost vs. benefit ratio very good
Integrations possible through API
Conversion funnels can be created

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Jorge Guevara

Lider Servicio a cliente

ePesosFinancial Services, 11-50 employees

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For small businesses on zero budget - provides a free.
A Facebook group community with peers and experts helping each other.

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Ayo Bamgbose, Assoc CIPD, MSc

Social Media & Digital Marketing Educator

Social Media Design SchoolE-Learning, 1-10 employees

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Cons

Setting it up is time-consuming.

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Verified User

Director in Marketing

Hospital & Health Care Company, 51-200 employees

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Terrible marketing ethics!
6am phone calls to my cell trying to up-sell me
Spam galore! I have replied more than 5 times to be unsubscribed, yet they still spam me

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Verified User

Administrator in Marketing

Marketing & Advertising Company, 1-10 employees

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Support Rating

Chatfuel 7.7

Based on 3 answers

I haven't dealt with the support channel, so I cannot provide a full review for this

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Verified User

Manager in Social Media

Marketing & Advertising Company, 11-50 employees

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MobileMonkey 7.6

Based on 3 answers

MobileMonkey support is second to none when you have a paid plan. Always willing to help and make your life a lot easier when you're facing any technical difficulties or frustrations. When I was on the free plan, I found plenty of useful resources that helped me solve my problems, and I could still contact support for help.

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Ayo Bamgbose, Assoc CIPD, MSc

Social Media & Digital Marketing Educator

Social Media Design SchoolE-Learning, 1-10 employees

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Alternatives Considered

Both offer bot service to reply to messages from Facebook. The difference is that Chatfuel gives you the option of being able to create conversion funnels or fixed conversation changes.

Connecting to our API is free from Chatfuel and integration with other providers has an additional cost.

AIVO has no option to create conversation flows if not through keywords.

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Jorge Guevara

Lider Servicio a cliente

ePesosFinancial Services, 11-50 employees

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MobileMonkey is a lot less expensive than both Olark and Drift. We chose MobileMonkey because we were hoping the familiar interface and integration between social and the website would drive more interest which would lead to conversion and revenue. It's more of a chatbot than Intercom in that Intercom is really good for customer support, but MM is a nice way to get people interested by sharing high level data through a conversation that doesn't require a real person. However, Olark, Drift, and Intercom all integrate with the major CRMs and marketing automation platforms which gives them a real edge over MobileMonkey at this time.

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Verified User

Manager in Marketing

Online Media Company, 51-200 employees

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Return on Investment

It helped overall with visitor engagement.

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Verified User

Director in Marketing

Hospital & Health Care Company, 51-200 employees

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It has become a quick sunk-cost due to the amount of time I had to spend ignoring/blocking their unsolicited marketing/communication attempts.

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Verified User

Administrator in Marketing

Marketing & Advertising Company, 1-10 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Chatfuel Editions & Modules

Edition

Free	Free
Pro	$15²
Premium	Contact sales team

per month

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

MobileMonkey Editions & Modules

Edition

Pro	$21.75¹
Unicorn	$51.00¹
Team	$299.00¹

Per Month

Additional Pricing Details

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Chatfuel

MobileMonkey

Likelihood to Recommend

Chatfuel

MobileMonkey

Pros

Chatfuel

MobileMonkey

Cons

Chatfuel

MobileMonkey

Support Rating

Chatfuel

MobileMonkey

Alternatives Considered

Chatfuel

MobileMonkey

Return on Investment

Chatfuel

MobileMonkey

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Chatfuel Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

MobileMonkey Editions & Modules

Edition

Additional Pricing Details

Add comparison