What users are saying about
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 6 reviews and ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.9 out of 100
Based on 7 reviews and ratings
Attribute Ratings
- Chatfuel is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend
9.0
Chatfuel
90%
3 Ratings
6.5
MobileMonkey
65%
3 Ratings
Support Rating
7.7
Chatfuel
77%
3 Ratings
7.2
MobileMonkey
72%
4 Ratings
Likelihood to Recommend
Chatfuel
Chatfuel is great for a small team looking to easily implement and set up Facebook chatbots for their clients for ease of community management, etc. Chatfuel is not necessarily meant for large scale operations that require complex workflows and chatbot requirements, it is limited to Facebook Messenger and is not 100% intuitive in this regard.

Verified User
Manager in Social Media
Marketing & Advertising Company, 11-50 employeesMobileMonkey
MobileMonkey would be great if you have a really strong social media presence and want to capitalize on people visiting your pages. It's great if you have a tech friendly audience who is not afraid to talk to a chatbot. If you have an audience where they might be uncomfortable or more of an "uptight" audience then it might not be fore you. It's also not great for heavy B2B if your focus is on high level targets as they're likely not logged in to Facebook at work. B2C is probably the best function for MobileMonkey, although it could be used to help field support messages.

Verified User
Manager in Marketing
Online Media Company, 51-200 employeesPros
Chatfuel
- Easy to use without experience
- Cost vs. benefit ratio very good
- Integrations possible through API
- Conversion funnels can be created
Lider Servicio a cliente
ePesosFinancial Services, 11-50 employees
MobileMonkey
- For small businesses on zero budget - provides a free.
- A Facebook group community with peers and experts helping each other.
Social Media & Digital Marketing Educator
Social Media Design SchoolE-Learning, 1-10 employees
Cons
Chatfuel
- Setting it up is time-consuming.

Verified User
Director in Marketing
Hospital & Health Care Company, 51-200 employeesMobileMonkey
- Terrible marketing ethics!
- 6am phone calls to my cell trying to up-sell me
- Spam galore! I have replied more than 5 times to be unsubscribed, yet they still spam me

Verified User
Administrator in Marketing
Marketing & Advertising Company, 1-10 employeesPricing Details
Chatfuel
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0
Chatfuel Editions & Modules
Edition
Free | Free |
---|---|
Pro | $152 |
Premium | Contact sales team |
- none
- per month
- none
Additional Pricing Details
—MobileMonkey
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$21.75 per month
MobileMonkey Editions & Modules
Edition
Pro | $21.751 |
---|---|
Unicorn | $51.001 |
Team | $299.001 |
- per month
Additional Pricing Details
—Support Rating
Chatfuel
Chatfuel 7.7
Based on 3 answers
I haven't dealt with the support channel, so I cannot provide a full review for this

Verified User
Manager in Social Media
Marketing & Advertising Company, 11-50 employeesMobileMonkey
MobileMonkey 7.2
Based on 4 answers
MobileMonkey support is second to none when you have a paid plan. Always willing to help and make your life a lot easier when you're facing any technical difficulties or frustrations. When I was on the free plan, I found plenty of useful resources that helped me solve my problems, and I could still contact support for help.
Social Media & Digital Marketing Educator
Social Media Design SchoolE-Learning, 1-10 employees
Alternatives Considered
Chatfuel
Both offer bot service to reply to messages from Facebook. The difference is that Chatfuel gives you the option of being able to create conversion funnels or fixed conversation changes.
Connecting to our API is free from Chatfuel and integration with other providers has an additional cost.
AIVO has no option to create conversation flows if not through keywords.
Lider Servicio a cliente
ePesosFinancial Services, 11-50 employees
MobileMonkey
MobileMonkey is a lot less expensive than both Olark and Drift. We chose MobileMonkey because we were hoping the familiar interface and integration between social and the website would drive more interest which would lead to conversion and revenue. It's more of a chatbot than Intercom in that Intercom is really good for customer support, but MM is a nice way to get people interested by sharing high level data through a conversation that doesn't require a real person. However, Olark, Drift, and Intercom all integrate with the major CRMs and marketing automation platforms which gives them a real edge over MobileMonkey at this time.

Verified User
Manager in Marketing
Online Media Company, 51-200 employeesReturn on Investment
Chatfuel
- It helped overall with visitor engagement.

Verified User
Director in Marketing
Hospital & Health Care Company, 51-200 employeesMobileMonkey
- It has become a quick sunk-cost due to the amount of time I had to spend ignoring/blocking their unsolicited marketing/communication attempts.

Verified User
Administrator in Marketing
Marketing & Advertising Company, 1-10 employees