What users are saying about

Chatfuel vs MobileMonkey

Chatfuel
6 Ratings
MobileMonkey
7 Ratings

Chatfuel

6 Ratings
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Score 8.4 out of 100

Based on 6 reviews and ratings

MobileMonkey

7 Ratings
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Score 7.9 out of 100

Based on 7 reviews and ratings

Attribute Ratings

  • Chatfuel is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

9.0

Chatfuel

90%
3 Ratings
6.5

MobileMonkey

65%
3 Ratings

Support Rating

7.7

Chatfuel

77%
3 Ratings
7.2

MobileMonkey

72%
4 Ratings

Likelihood to Recommend

Chatfuel

Chatfuel is great for a small team looking to easily implement and set up Facebook chatbots for their clients for ease of community management, etc. Chatfuel is not necessarily meant for large scale operations that require complex workflows and chatbot requirements, it is limited to Facebook Messenger and is not 100% intuitive in this regard.

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Anonymous | TrustRadius Reviewer
Verified User
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MobileMonkey

MobileMonkey would be great if you have a really strong social media presence and want to capitalize on people visiting your pages. It's great if you have a tech friendly audience who is not afraid to talk to a chatbot. If you have an audience where they might be uncomfortable or more of an "uptight" audience then it might not be fore you. It's also not great for heavy B2B if your focus is on high level targets as they're likely not logged in to Facebook at work. B2C is probably the best function for MobileMonkey, although it could be used to help field support messages.

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Anonymous | TrustRadius Reviewer
Verified User
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Pros

Chatfuel

  • Easy to use without experience
  • Cost vs. benefit ratio very good
  • Integrations possible through API
  • Conversion funnels can be created

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Jorge Guevara | TrustRadius Reviewer
Jorge Guevara
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MobileMonkey

  • For small businesses on zero budget - provides a free.
  • A Facebook group community with peers and experts helping each other.

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Ayo Bamgbose, Assoc CIPD, MSc | TrustRadius Reviewer
Ayo Bamgbose, Assoc CIPD, MSc
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Cons

Chatfuel

  • Setting it up is time-consuming.

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Anonymous | TrustRadius Reviewer
Verified User
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MobileMonkey

  • Terrible marketing ethics!
  • 6am phone calls to my cell trying to up-sell me
  • Spam galore! I have replied more than 5 times to be unsubscribed, yet they still spam me

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Anonymous | TrustRadius Reviewer
Verified User
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Pricing Details

Chatfuel

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

$0

Chatfuel Editions & Modules

Edition
FreeFree
Pro$152
PremiumContact sales team
  1. none
  2. per month
  3. none
Additional Pricing Details
—

MobileMonkey

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

$21.75 per month

MobileMonkey Editions & Modules

Edition
Pro$21.751
Unicorn$51.001
Team$299.001
  1. per month
Additional Pricing Details
—

Support Rating

Chatfuel

Chatfuel 7.7
Based on 3 answers
I haven't dealt with the support channel, so I cannot provide a full review for this

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Anonymous | TrustRadius Reviewer
Verified User
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MobileMonkey

MobileMonkey 7.2
Based on 4 answers
MobileMonkey support is second to none when you have a paid plan. Always willing to help and make your life a lot easier when you're facing any technical difficulties or frustrations. When I was on the free plan, I found plenty of useful resources that helped me solve my problems, and I could still contact support for help.

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Ayo Bamgbose, Assoc CIPD, MSc | TrustRadius Reviewer
Ayo Bamgbose, Assoc CIPD, MSc
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Alternatives Considered

Chatfuel

Both offer bot service to reply to messages from Facebook. The difference is that Chatfuel gives you the option of being able to create conversion funnels or fixed conversation changes.
Connecting to our API is free from Chatfuel and integration with other providers has an additional cost.
AIVO has no option to create conversation flows if not through keywords.

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Jorge Guevara | TrustRadius Reviewer
Jorge Guevara
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MobileMonkey

MobileMonkey is a lot less expensive than both Olark and Drift. We chose MobileMonkey because we were hoping the familiar interface and integration between social and the website would drive more interest which would lead to conversion and revenue. It's more of a chatbot than Intercom in that Intercom is really good for customer support, but MM is a nice way to get people interested by sharing high level data through a conversation that doesn't require a real person. However, Olark, Drift, and Intercom all integrate with the major CRMs and marketing automation platforms which gives them a real edge over MobileMonkey at this time.

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Anonymous | TrustRadius Reviewer
Verified User
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Return on Investment

Chatfuel

  • It helped overall with visitor engagement.

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Anonymous | TrustRadius Reviewer
Verified User
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MobileMonkey

  • It has become a quick sunk-cost due to the amount of time I had to spend ignoring/blocking their unsolicited marketing/communication attempts.

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Anonymous | TrustRadius Reviewer
Verified User
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