Chatmeter vs. Trustpilot

I am responsible for responding to all reviews that are submitted for our company. We have over 200 locations and it would be time consuming to have to check each of these GMB profiles individually. Chatmeter provides a one-stop solution for quickly and efficiently managing our online reputation.

Incentivized

Increases consumer confidence as they can see the reviews on the product, the service provided, and the overall company review. This then leads to more orders. Helps when there is a new product with no reviews yet, as customers can see that the company has an overall score of 4.6 and are confident in buying

Incentivized

• Track reviews by location and companywide.
• Respond to reviews promptly.
• Quickly compare and contrast review performance by quarter, year or all-time by location or across the whole company.

Incentivized

• Completing the review for the customer is a simple process which enables us to receive more feedback.
• The Trustpilot account management team is a true partner working with each department to help with adoption across the company.
• The Trustpilot development team is a trusted partner with our own internal development team, assisting them with implementation as well as integration with their API.

Incentivized

• The AI response tool is helpful, but should not be used without tweaks.
• Some review platforms do not allow responding from within Chatmeter.
• The social dashboards are not up-to-date with relevant metrics. Some posts show zero engagement when in reality, it has over 100 likes and 30 shares.

Incentivized

• Removing inaccurate/faulty reviews. It's hard to talk to people about removing some inaccurate reviews.
• Product reviews should be visible on search engines too.
• Review requests email templates are not the best.

Incentivized

It's expensive and customer service is not the best.

Incentivized

It's great overall. There's a few areas where improvements could be made. I've been pleased with the updates we've seen since we started using Chatmeter several years ago.

Incentivized

Simple user interface - easy to understand with high level overviews, but also getting into the detail with questions for those who want it. The only issue I have is the connection with LinkedIn - sometimes it fails and makes you re-enter details again which can be a bit frustrating!

Incentivized

I've rarely had issues and needed support. During the implementation phase we relied on their support heavily and they were very knowledgeable, responsive and helpful. Any questions I've had have been answered promptly by my account manager. They also have a great knowledgebase for self-service support.

Incentivized

Before we decided to go with Chatmeter, we looked strongly at Reputation.com. This was several years ago, so I am not as familiar with how they compare now, but at the time we felt that we could get the functionality we wanted and needed from Chatmeter at a better price than Reputation.com.

Incentivized

Selected Trustpilot because of superior integration with the website and Google SERPS. Again, my only complaint would be Trustpilot was relatively more expensive than the other technologies.

Incentivized

• Thanks to Chatmeter, we have consistently improved our online reputation year-over-year in the number of reviews and average rating.
• Chatmeter's analytics tools allow us to effectively measure our online reputation gains for the year and compare against prior years.
• We've been able to drastically improve our online reputation thanks to its quick and efficient interface.

Incentivized

• Ability to find the right tech - have been able to “keep a finger on the pulse” with what’s trending vs. what’s helpful

Incentivized