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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Chatter (discontinued)

    Score9.3 out of 10
    N/AChatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.N/A

    OmniGraffle

    Score9.8 out of 10
    N/AOmniGraffle is a wireframing tool for Mac users.N/A
    Pricing
    Chatter (discontinued)OmniGraffle
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Chatter (discontinued)OmniGraffle
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Chatter (discontinued)OmniGraffle
    Considered Both Products
    Discontinued Products
    No answer on this topic
    The Omni Group
    No answer on this topic
    Key User Insights
    Would buy again
    90%
    Would buy again
    19 Answers
    No answers on this topic
    Delivers good value for the price
    94%
    Delivers good value for the price
    15 Answers
    No answers on this topic
    Happy with the feature set
    81%
    Happy with the feature set
    17 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    92%
    Lived up to sales and marketing promises
    11 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    12 Answers
    No answers on this topic
    Features
    Chatter (discontinued)OmniGraffle
    Project Management
    Comparison of Project Management features of Chatter (discontinued) and OmniGraffle
    Feature
    Chatter (discontinued)
    8.3
    52 Ratings
    7% above category average
    OmniGraffle
    -
    Ratings
    Task Management8.836 Ratings00 Ratings
    Gantt Charts8.019 Ratings00 Ratings
    Scheduling7.930 Ratings00 Ratings
    Workflow Automation8.932 Ratings00 Ratings
    Mobile Access8.049 Ratings00 Ratings
    Search7.944 Ratings00 Ratings
    Visual planning tools8.833 Ratings00 Ratings
    Communication
    Comparison of Communication features of Chatter (discontinued) and OmniGraffle
    Feature
    Chatter (discontinued)
    8.4
    54 Ratings
    5% above category average
    OmniGraffle
    -
    Ratings
    Chat9.050 Ratings00 Ratings
    Notifications7.153 Ratings00 Ratings
    Discussions8.151 Ratings00 Ratings
    Surveys8.034 Ratings00 Ratings
    Internal knowledgebase8.036 Ratings00 Ratings
    Integrates with GoToMeeting9.013 Ratings00 Ratings
    Integrates with Gmail and Google Hangouts8.920 Ratings00 Ratings
    Integrates with Outlook9.023 Ratings00 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Chatter (discontinued) and OmniGraffle
    Feature
    Chatter (discontinued)
    8.5
    48 Ratings
    5% above category average
    OmniGraffle
    -
    Ratings
    Versioning8.828 Ratings00 Ratings
    Video files8.833 Ratings00 Ratings
    Audio files7.930 Ratings00 Ratings
    Document collaboration8.941 Ratings00 Ratings
    Access control8.034 Ratings00 Ratings
    Advanced security features8.929 Ratings00 Ratings
    Integrates with Google Drive9.018 Ratings00 Ratings
    Device sync8.027 Ratings00 Ratings
    Best Alternatives
    Chatter (discontinued)OmniGraffle
    Small Businesses
    Flock
    Score9.5 out of 10
    Creately
    Score8.6 out of 10
    Medium-sized Companies
    Troop Messenger
    Score9.8 out of 10
    SmartDraw
    Score8.4 out of 10
    Enterprises
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    SmartDraw
    Score8.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Chatter (discontinued)OmniGraffle
    Likelihood to Recommend
    9.0
    (56 ratings)
    10.0
    (18 ratings)
    Likelihood to Renew
    8.1
    (2 ratings)
    10.0
    (1 ratings)
    Usability
    7.3
    (7 ratings)
    -
    (0 ratings)
    Support Rating
    7.6
    (27 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Chatter (discontinued)OmniGraffle
    Likelihood to Recommend
    Discontinued Products
    [Chatter] is the tool that makes our relations
    stronger. It provides advanced ways of communication. I have trained my many
    team members because of the easy features and functions of this tool, It is very user-friendly. Give it a try if you want to improve your relations with your
    customers. It will surely enhance the productivity of your organization.
    Incentivized
    Read full review
    The Omni Group
    Omnigraffle is great for documentation, mapping, flowcharting, and other technical diagramming scenarios. It's simple enough to bang out a quick illustration and powerful enough to build complex blueprints for complicated technical systems. If you need cross-platform compatibility, though, you're probably better off looking elsewhere. If you want complex integration with data sources (ala Visio's SQL Server integration for shape metadata), OmniGraffle also falls short — but those scenarios are few and far between in my experience.
    Incentivized
    Read full review
    Pros
    Discontinued Products
    • Chatter provides us with a live internal conversation for all to see without the noise that other mediums have i.e. e-mail.
    • One of the main features that really works well is the 'Groups' that you can join. We have multiple groups set up to not only distribute procedural changes and communicate news etc, but also have conversations around upcoming tasks in the months ahead.
    • Chatter works really well in instances where we need to look over historical conversations that have been had and the sentiment of those conversations with our shareholders, often using hashtags.
    Incentivized
    Read full review
    The Omni Group
    • OmniGraffle is fairly simple to use, but the one thing I think it does best is working with curved lines, particularly if you are using some of the available arc templates. Drop an arc onto your page, then tell it the dimensions it needs to be, and viola! Done. Manipulating the arcs is as simple as clicking and dragging offset points.
    • OmniGraffle has also done an excellent job in stirring up the creative minds of many people who create templates and tools to work with OmniGraffle (not that Microsoft hasn't done so either), and managed to get the bulk of those into well organized repositories.
    • What it all boils down to for me is: it just works. One doesn't need to have a computer science degree to work with it either. It is as simple or complex as you want it to be.
    Incentivized
    Read full review
    Cons
    Discontinued Products
    • Groups does not have the private messaging functionality. Since most collaboration takes place in Groups, private messaging would allow for relevant conversations to be contained and not reside separately.
    • On a Group index page, there are two boxes for Information and Description. These content types seem redundant. You could replace both with a content type called About the Group. There could also be another box listing the Owners for quick reference.
    • On the main index page, the newsfeed has the same look and feel of most social platforms like Facebook, LinkedIn, Jive, IBM Connections, SharePoint. There could be an alternate display of tiles that shows People you interact with most frequently, Files you access most often, most recent Topics, etc. The display could be something like Delve in Microsoft Office 365.
    • On the main index page in the right rail, it would be useful to have the ability to incorporate RSS feeds to gather outside content. Many departments heavily leverage RSS feeds to compile competitive intelligence and cultivate general awareness.
    • For user profiles, can we combine Feed and Overview into one consolidated view? It would save users a click to find relevant information about the person. Also, the Contact module should also have the person's phone number for convenience.
    • The Files feature does not allow for real-time, concurrent document editing. You have to download the document, make your edits, save, and then upload a new version, which only allows for one editor at a time.
    Incentivized
    Read full review
    The Omni Group
    • I'd love to be able to keep more than one of the different tool tabs open at a time.
    • The stencils are amazing. Would be great if a whole lot more of the free ones came standard as opposed to having to download them from Graffletopia or other sites.
    • Built in tutorials would be great.
    Incentivized
    Read full review
    Likelihood to Renew
    Discontinued Products
    Chatter can fulfill at least 85-90% of our business requirements in an easy-to-use platform. Usability is a key requirement and we have had our share of bad usability experiences. In our experience, even the most novice users were able to pick up Chatter in a relatively short amount of time with little/no assistance.
    Incentivized
    Read full review
    The Omni Group
    Best product for my needs on the market
    Incentivized
    Read full review
    Usability
    Discontinued Products
    It is easy to use but the impact of it feels like it is a bit antiquated. It does not feel collaborative and real time. Chatter is more akin to email versus Slack or Hangouts where it feels like problems are being solved as you are communicating.
    Incentivized
    Read full review
    The Omni Group
    No answers on this topic
    Support Rating
    Discontinued Products
    If I ever came to a situation where i needed help they do a very good job of getting back to us quickly to explain our error or why we are not seeing something. The support is quick to help provide groups or teams if you seek. Fortunately it is user friendly so I rarely need support
    Incentivized
    Read full review
    The Omni Group
    OmniGraffle is an excellent application for chart and diagrams development. Been using it for a while now and it's a multiple platform application.
    Incentivized
    Read full review
    Alternatives Considered
    Discontinued Products
    Skype is used more for audio calls. Chatter is used to track updates on items of interest in Salesforce. Chatter is deeply integrated with other Salesforce products. No other competing products come close. Slack is a traditional project management tool. So it does not compete with Chatter. Because of its close integration with Salesforce, it is a unique tool for Salesforce users.
    Incentivized
    Read full review
    The Omni Group
    While these other tools are great for what they are, OmniGraffle’s solid focus on and support for diagramming makes it our tool of choice for communicating workflows and concept relationships, creating documentation, and creating other diagrams. Its libraries allow us to create designs quickly, and its ease of use enables us to use the tool widely across the company without much time or effort spent on onboarding.
    Incentivized
    Read full review
    Return on Investment
    Discontinued Products
    • Chatter has closed deals faster, and brought us in revenue at a quicker rate in turn.
    • Chatter has left some things undone simply because people didn't see it and it has cost us a few deals.
    • Overall, Chatter has brought us a cleaner, more efficient Salesforce process and brought in revenue because of organization.
    Incentivized
    Read full review
    The Omni Group
    • Omnigraffle isn't an expensive software tool, so there isn't really any negative from the perspective of raw cost. Thinking in terms of time spent using it on a project - what you create in omnigraffle will inevitably lead to a dead end. It's useful only as documentation. There are other tools like Sketch that integrate into prototyping software and can create useable visual assets for applications in addition to being able to create wireframes.
    Incentivized
    Read full review
    ScreenShots