Chattermill vs. Keatext

Chattermill

Chattermill

6 Reviews and Ratings

Keatext

Keatext

10 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Chattermill	Score 9.0 out of 10	N/A	The Chattermill Unified Customer Intelligence Platform helps businesses understand their customer reality. Using Chattermill, companies can unify their customer feedback data across reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services. Chattermill unifies customer feedback, customer support, and product feedback, and uses deep learning artificial intelligence (AI) to analyse customer data at…	N/A
Keatext	Score 8.8 out of 10	Enterprise companies (1,001+ employees)	Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction. It finds recommendations in customer responses like reviews, open ended surveys, and contact center tickets to support data-driven decisions and be a more customer-centric organization. Keatext helps users to: Bring forward decisions with impact: Zero in on opportunities to increase ROI and identify strengths and weaknesses…	$550 per month

Pricing

Chattermill

Keatext

Editions & Modules

No answers on this topic

Basic: $550
per month
Pro: $999
per month
Enterprise: 1650+
per month

Offerings

Pricing Offerings
Chattermill	Keatext
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Chattermill	Keatext
Considered Both Products	Chattermill Rafał Mróz Owner Chose Chattermill Chattermill is more complex, easier to integrate between systems that we used (ticketing, livechat, reporting, CRM). Very informative reports (that will reveal what your customers really think). Custom reports creation is a benefit too - it is easier than in other systems. … Incentivized Helpful? Verified User Anonymous Chose Chattermill way more user friendly than others, which is one of the main reasons we went with Chattermill. We needed a tool that would take less time than pulling and analysing data, and chattermill was the top dog by far Incentivized Helpful?	Keatext Stanley Kamal Software Engineer Chose Keatext It is easier to use, analyze data in seconds and extract the most important data from any content. Integrating it with other platforms is easy and offers support for multiple languages including Arabic. Incentivized Helpful? Zheng Khoo Digital Marketing Specialists Chose Keatext Keatext as a fast and versatile text analysis technique is ideal for analyzing massive amounts of unstructured data to find service possibilities, as well as viewing the number of feedback comments by type, ordered by compliments, complaints, ideas and questions with a single … Incentivized Helpful? Gonzalo Bayona Camiletti Software Engineer Chose Keatext Create polls to collect contextual feedback on a particular page, section of a website, content, etc., and analyze them with advanced reports. Incentivized Helpful? Austin M. Dai Software Engineer Chose Keatext Its features and integrations can be configured to meet your needs. Incentivized Helpful? Sharon Khoo Tan Human Resources Director Chose Keatext They offer a variety of features including data warehouse management, analytics, collaboration, and more. They make it easy to integrate with various third-party apps like Intercom, Slack, Customer.io, Slack, Google, Salesforce, and more. Incentivized Helpful? Anjali Nair content writer specialist Chose Keatext We were using Freshdesk before using Keatext. When it comes to report & dashboard analysis Keatext provides advanced analytics options. Keatext provides high availability with integrations options of mail notifications & SMS notifications as well. Keatext provides chatbot … Incentivized Helpful?

Best Alternatives
	Chattermill	Keatext
Small Businesses	IBM Watson Studio Score 10.0 out of 10	Sogolytics Score 8.5 out of 10
Medium-sized Companies	PG Forsta HX Platform Score 9.3 out of 10	CustomerSuccessBox Score 9.5 out of 10
Enterprises	PG Forsta HX Platform Score 9.3 out of 10	Verint Voice of the Customer Score 9.2 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Chattermill	Keatext
Likelihood to Recommend	8.8 (0 ratings)	9.1 (0 ratings)
Usability	9.1 (0 ratings)	- (0 ratings)

User Testimonials
	Chattermill	Keatext
Likelihood to Recommend	Understanding the nuances of sentiment completely - not just in a black and white positive/negative way. Chattermill helps us find out insight that would only be possible through manual tagging, pulling data and hours of analysis. It's cut my data time in half while also helping our team show the work we've done with automated reports very easily Incentivized Verified User Anonymous Read full review	Keatext is ideal for analyzing customer texts and comments regardless of language, improving advertising and understanding the needs of each customer. Incentivized Stanley Kamal Software Engineer Read full review
Pros	feedback management integration (Slack, Zendesk) analysis (NLP and sentiment analysis is my favourite) great support Incentivized Rafał Mróz Owner Read full review	Detailed Report & Analysis GUI Dashboard with advance features Live chat support feature Survey & Easy integration options Artificial Intelligence features Incentivized Anjali Nair content writer specialist Read full review
Cons	Reports do not automatically save when navigating to different pages Incentivized Verified User Anonymous Read full review	Data analysis is limited by version, but since everything has a solution, the ideal is to pay for the premium version to enjoy the full service. Incentivized Stanley Kamal Software Engineer Read full review
Usability	Super easy to use and very intuitive Incentivized Verified User Anonymous Read full review	No answers on this topic
Alternatives Considered	Chattermill is more complex, easier to integrate between systems that we used (ticketing, livechat, reporting, CRM). Very informative reports (that will reveal what your customers really think). Custom reports creation is a benefit too - it is easier than in other systems. Automatic categorization of feedback is a helpful tool that do big part of job for you Incentivized Rafał Mróz Owner Read full review	Keatext as a fast and versatile text analysis technique is ideal for analyzing massive amounts of unstructured data to find service possibilities, as well as viewing the number of feedback comments by type, ordered by compliments, complaints, ideas and questions with a single perspective. Incentivized Zheng Khoo Digital Marketing Specialists Read full review
Return on Investment	Chattermill has transformed the way we look at customer satisfaction Chattermill has helped us reduce churn Verified User Anonymous Read full review	I decided to implement Keatext due to its extensive list of integrations. The Keatext integration allows me to import my surveys instantly from my SurveyMonkey account, providing a 360º view to identify and improve the experience of my clients. Incentivized Sharon Khoo Tan Human Resources Director Read full review
ScreenShots	Chattermill Screenshots	Keatext Screenshots