Checkout.com vs. Exactly.com

The ease of integration using Checkout.com with Zuora was a main deal breaker for us. It took us less than 1 business day to setup. Our CSM took over almost immediately when setup was completed and provided some potential plans on how we can improve approval ratings. At the same time, Checkout.com constantly introduces new features which is something I've rarely seen from my previous payment processors. Personally, I feel that Checkout.com should be used in any scenario where E-commerce is involved.

Incentivized

Good for online businesses to be able to track incoming payments in various currencies. These payments can be in small or large amounts and they can be recurring to easily create invoices for customers

Incentivized

• Processing is stable, Checkout is never down, high uptime
• Acquiring and gateway performance is excelled
• Anti-fraud tool is great, has a lot of risk filters and a shadow mode, an easy to use tool
• Amazing merchant support
• Best pricing/fees
• Work with all top acquirers
• Great success rate
• Support both network and gateway tokens
• APIs are easy

Incentivized

• Simple UI
• Easily understand the stages of the transfer

Incentivized

• It would be great to add a dashboard for tracking the scheme monitoring program.
• Dispute Dashboard - to see how many cases were won/lost. how many cases were won in a month and losses from chargebacks.
• Add the ability to test ML solutions from Checkout.com and custom rules (for example, 10% of the traffic to give ML to compare what is better).

Incentivized

• Mobile app has crashed several times in the past
• Support is not in North America

Incentivized

We have a long term contract and we already have them in our plans for the next 5 years.

Incentivized

In the last 3 years that I have been working with Checkout.com, they had an unplanned outage that lasted less than a few minutes. Their uptime is amazing. If they have maintenance, unlike banks, they don't have downtime during this time. We frequently require their support and Checkout.com responds to us within minutes. When we have important rollouts, I schedule calls with our merchant support manager to monitor the rollout/perform tests, etc. It is always easy to find time lost even with short notice.

Incentivized

Checkout.com performance as an acquirer and a PSP is excellent. We have too many transactions per day, therefore reports take some time to generate before they are available for downloading. But it indeed takes reasonable time. We use native/h2h integration therefore, there is no redirection issue, all pages load quickly on our side. Based on my experience, Checkout.com will never never integrate with software or systems that will slow them down. Amongst all payment methods they offer, all are processed immediately, without delays.

Incentivized

Support has been excellent. They've been very communicative and informative about plans. And we can see how we can utilise them more going forward for expansion and set a target of alternative markets, which should overall increase our sales. On the regulatory side, we get updated details about changes to regulations.

Incentivized

Good support! We haven't had any issues so far that have been terribly bad. Only recommendation is to have support in North America as well.

Incentivized

We are not using only checkout.com; however, while choosing the 2nd provider, we made a choice for Checkout.com because: a. all needed basic features available, b. good pricing, c. developing company, d. teams who ask what the merchant wants and, after that - implement what the merchant wants (that's the most important).

Incentivized

The service with Exactly has been great, as well as the easy to understand UI. We haven't had many issues with Exactly on our team! The best thing about Exactly is that we can set up recurring payments in various currencies

Incentivized

Our tech team implemented payments API to process payments online. Analytics team receives transaction repots that we use to build our own performance dashboards and help to reconcile transactions. API is indeed flexible - we don't use all features but if required we can easily implement them. When Checkout.com adds new features or functionalities, some of them can be used even on an older API version which saved us tech resources and implementation time. We use the same API to expand into new markets - technically we don't need to change anything when we want to launch payments in a new country.

Incentivized

• Slick user journeys, especially using their 'hosted fields' solution.
• Simple pricing model has meant taking volumes away from other acquirers who seek to boggle
• Time to market has been as little as a third of the time compared to our other acquirers thanks to their slick onboarding process.

Incentivized

• Save time on transferring and tracking payments
• Accepting various currencies from customers all over the world

Incentivized