ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences.
ChurnZero
helps Customer Success team spot potential churn risks early and see
renewal and expansion opportunities faster. Its automation and
personalization, in-app communications, and Customer Success AI™ support engagement with customers and lead them to value. The platform offers
journeys, health scores, survey tools, segmentation, plays,…
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Cisco Catalyst Center
Score8.5 out of 10
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Cisco Catalyst Center provides an intent-based platform for managing enterprise networks across campus, branch, and edge environments. It combines automation, analytics, and assurance to streamline IT operations, improve security posture, and reduce manual tasks. With integratedAI/ML-driven insights, policy-based controls, and end-to-end visibility across wired and wireless infrastructures, Catalyst Center empowers IT teams toproactively detect issues, enforce compliance, and accelerate…
If you are a SaaS business with a high volume of customers, having ChurnZero is a must. If you have a subscription based business and a customer success or account management function in your company, I would highly recommend ChurnZero.
Would recommend Cisco Catalyst Center to medium to large scale organizations that have many cookie-cutter sites and the resources to properly provision all their devices. I would not recommend to teams that do not have a strong network engineering team that can navigate the various intricacies of the platform.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
ChurnZero has excellent customer success! They worked very hard to ensure a successful implementation and launch.
The CZ platform gives a detailed view of customer usage. We know exactly how clients are using our platform which allows us to provide excellent customer success services. This allows helps our product team understand the needs of clients and the success of new features.
We are able to create plays based on usage which provides a customized and personal experience for each user. CZ makes it possible to give our clients what they need when they need it.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Again, the ease of use of the APIs and the API Explorer provides the tools needed to write these custom workflows that allow us to do a lot of the automation we’re doing now, saving hundreds of hours by using those tools.
The product is very intuitive, and there is a lot of support out there in the DevNet community to help with that.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
When composing an email out of segments, the ability to save it as a draft to review later would be awesome, instead of needing to set up a Play
In the admin section, I love that we can have a color palate - but we'd like the color palete to be applied in other areas so CZ has more of our companies branding
The content templates can be hard to stylize if you don't know html
Add the Merge Fields functionality to tasks, especially tasks made by playbooks
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Within its Tasks - Audit, it can sometimes allow plaintext data, including passwords, to be seen. There should be functionality to detect password usage and appropriately obfuscate the data.
Occasionally, Catalyst Center does not sync changes properly within templates, which requires deleting and reconfiguring the template version. Better processes here would be beneficial.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Our team is very happy with the product after evaluating multiple vendors, including Gainsight, Totango and Planhat. We like the additional functionality that CZ offers on its enterprise version. We were strongly considering other products if the price was right and functionality worked, but the change management would have been too heavy and taken too long. The ChurnZero team has been a good partner to rely on and allowed us to free up our time and resources to focus on more pressing matters
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I think new products are often "half-baked" or over hyped when they release, as was the case with DNAC. We were well ahead of the curve in acquiring it. But as it has matured it is now a fantastic addition to our infrastructure. I think we are easing into a stage where it is hard to envision a large organization NOT having Catalyst Center in place. If for nothing outside of the mapping and troubleshooting aspects; using it as a "source of truth".
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
ChurnZero makes my work life a complete game changer. I say it all the time ChurnZero is a one stop shop for data! I don't fumble through numerous different programs, try to remember different passwords, I literally login to CZ and it is right there in front of me
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Cisco DNA Center is going to help us in security, simplicity and ease of administration. Cisco DNA Center is complete management and control platform that simplifies and streamlines network operations. Cisco DNA Center offers a single dashboard for every core function in your network. With this platform, IT can become more nimble and respond to changes and challenges faster and more intelligently.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I recently had the opportunity to interact with ChurnZero's customer support team, and I must say, I am thoroughly impressed. Their responsiveness and willingness to solve problems are exemplary. From the moment I reached out, their team displayed a level of professionalism and dedication that truly stood out.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
El soporte de CISCO DNA Center es muy bueno, responden a mis dudas pero no he tenido oportunidad de reportar un incidente o determinar un tiempo de respuesta critico. The support of CISCO DNA Center is very good, they answer my questions, but I have not had the opportunity to report an incident or determine a critical response time.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The training and onboarding have been very helpful. Since I was not a part of the team when ChurnZero was implemented, it was important to get brought up to speed as quickly as possible and our CSM has been incredibly receptive in that regard.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It was informative, but the labs were not available long enough for us to get intimately familiar with CCNA before it was closed. The course instructor was well informed and got us as close to ready as she could.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
I implemented CZ in 4 months. When I look back, this is not a long time where I needed to get to know CZ by myself (as I did not have knowledge of it at all..) study the Academy, playing around in the test environment and setting up in live environment.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Gainsight CS - you need a team to manage this tool; not intuitive to use, and you're not able to be as agile once configured GUIDEcx- One of my favorites in the space, and so easy to set up, configure, customize, and scale. Able to connect onboarding milestones to SFDC cases, and share out as a customer portal. Mixmax has been purchased in past companies to help fill in gaps of other tools (gives us scheduling links, in-inbox email templates, SFDC lead/contact and task management)
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Cisco Catalyst Centeris basic zero-touch provisioning out of the box. You just rack and stack the switches, patch 'em in, and the controller pushes the config automatically. No need to console into every single box or spend hours script-running over CLI.The AI-driven assurance and telemetry are top-tier. Instead of getting flooded with useless syslog alerts when a link drops, it correlates the telemetry data to give you proactive health checks. It literally pinpoints wireless anomalies and bandwidth chokepoints before the users even start opening tickets.It handles fabric microsegmentation like a boss through SD-Access and TrustSec. You can easily enforce group-based policies right at the hardware level. It drops IoT gear, guests, and corporate traffic into their own secure buckets dynamically, without you having to manage a trillion messy VLANs and ACLs.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I have used it for upgrading devices, and it's does a great job at that, however out operations team for whatever reason has not adopted the feature.
Overall it feels like Cisco Catalyst Center has been huge waste of time. I feel like my time would be better spent on other projects and looking at other products and tools
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
