CiraSync vs. vCita

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CiraSync
Score 9.0 out of 10
N/A
Cira Apps in San Jose offers CiraSync, a secure, Azure-based SaaS platform that automates the syncing of Office 365 Global Address Lists, shared calendars, Public Folders, and CRM contacts to a business smartphone in about a minute.
$1
per month
vCita
Score 9.7 out of 10
N/A
vCita is a marketing-focused CRM for service providers. According to the vendor, the product helps service providers move clients through every stage of the sales cycle: from the first point of contact to closing, upselling and follow-up. vCita is a lightweight CRM with the following features: - Manage appointments, payments, and clients - Access info & respond to clients on the go with a mobile app - Invite clients to…
$29
per month
Pricing
CiraSyncvCita
Editions & Modules
Enterprise Edition
$1
per user, per month
Essentials
$29
per month
Business
$59
per month
Platinum
$99
per month
Offerings
Pricing Offerings
CiraSyncvCita
Free Trial
NoYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
CiraSyncvCita
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
CiraSync
-
Ratings
vCita
8.7
5 Ratings
11% above category average
Customer data management / contact management00 Ratings9.55 Ratings
Workflow management00 Ratings8.04 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
CiraSync
-
Ratings
vCita
7.0
3 Ratings
10% below category average
Email marketing00 Ratings7.03 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
CiraSync
-
Ratings
vCita
8.0
5 Ratings
5% above category average
Billing and invoicing management00 Ratings9.05 Ratings
Reporting00 Ratings7.03 Ratings
Customization
Comparison of Customization features of Product A and Product B
CiraSync
-
Ratings
vCita
6.8
7 Ratings
12% below category average
Custom fields00 Ratings6.67 Ratings
API for custom integration00 Ratings7.02 Ratings
Platform
Comparison of Platform features of Product A and Product B
CiraSync
-
Ratings
vCita
8.6
7 Ratings
14% above category average
Mobile access00 Ratings8.67 Ratings
Security
Comparison of Security features of Product A and Product B
CiraSync
-
Ratings
vCita
9.7
6 Ratings
14% above category average
Role-based user permissions00 Ratings9.76 Ratings
Best Alternatives
CiraSyncvCita
Small Businesses
vCita
vCita
Score 9.7 out of 10
Salesmate
Salesmate
Score 9.7 out of 10
Medium-sized Companies
Shared Contacts for Gmail
Shared Contacts for Gmail
Score 8.7 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
Enterprises
Shared Contacts for Gmail
Shared Contacts for Gmail
Score 8.7 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CiraSyncvCita
Likelihood to Recommend
9.7
(4 ratings)
9.7
(10 ratings)
Usability
-
(0 ratings)
9.5
(4 ratings)
Support Rating
8.5
(5 ratings)
8.5
(4 ratings)
User Testimonials
CiraSyncvCita
Likelihood to Recommend
Cira Apps
CiraSync is well suited to syncing company contacts into the Outlook user's mailbox. This could allow for calling with an IP phone, or from a cell phone. It's also well suited to syncing Calendars and Notes into the Outlook user's mailbox, where they do not already have permission on the calendar. However, to avoid confusion it is better not to duplicate calendars when the user can see them from Outlook.
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vcita
It makes client communication extremely easy - we can message and schedule online appointments. Clients really like those options. We also like the online payment portal. That way clients can pay at their convenience, and we don't end up with credit card information that requires PCI compliance. It also helps with payments. It would also help with invoicing, but unfortunately, there are only 3 linked payment options (Square, Stripe, and PayPal). If you don't use one of those payment processors, you cannot link to billing.
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Pros
Cira Apps
  • Share important information with your staff consistently, easily and quickly. Regardless of their geographic location.
  • Friendly, easy to use user interface that makes managing complex rules of which information you want sent to subsets of people very easy to manage.
  • A very responsive support team. They get back to you quickly and you typically have a solution or answer in one iteration.
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vcita
  • Great for online appointment bookings.
  • Good for taking payments.
  • Good for onboarding new clients.
  • Integrates with your website.
  • Integrates with Facebook Pages.
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Cons
Cira Apps
  • I'd like to see a few different options regarding licensing option.
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vcita
  • Payment collection: We want to have an option to allow clients to choose the amount they wish to pay.
  • Improved ease of use with forms.
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Usability
Cira Apps
No answers on this topic
vcita
Overall - easy to use. There are some missing features (like fillable pdf forms), and it also requires using certain credit card processors to link billing (otherwise it doesn't work).
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Support Rating
Cira Apps
The documentation isn't the most robust. Most support sites are very detailed and easily searchable.
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vcita
I do miss the days when I could easily call up a rep and talk to them about any issues I had with the service. But I still do hear back from the customer service rep during the week within 24 hours.
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Alternatives Considered
Cira Apps
We tried 4Team Sync2 Cloud and also itrezzo. While we were not able to justify installing a server, installing a cloud app from the Microsoft store was easy and fit our business needs.
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vcita
I liked vCita a lot more for my home services company mainly because it handled scheduling through the software which was terrific.
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Return on Investment
Cira Apps
  • It is difficult to capture specific dollar based ROI in this circumstance. Anecdotally, when it is 3 a.m. and I get an urgent call about an emergent issue at a remote location -- at my fingertips and the fingertips of everyone I work with are the names and phones numbers of our important contacts, site codes that we need to relay to emergency services, and other important information. I don't waste time searching for a piece of paper. I don't worry whether the next person I'm calling has a different site code or phone number. The data is readily available and consistent with all employees.
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vcita
  • I have no clue
  • I'm assuming that we would not have people making appointments with us if we didn't have this service
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ScreenShots

vCita Screenshots

Screenshot of Exclusively designed for service providers & service-based businessesScreenshot of The only marketing-driven CRM for small businesses