What users are saying about
41 Ratings
41 Ratings
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Score 7 out of 101

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Likelihood to Recommend

Cirrus Insight

For someone who uses both Gmail and Salesforce as part of their main role, this software is an invaluable connector for them both. Some of the features are also not Salesforce specific - such as the Meeting Scheduler, which has proved invaluable to me, and I would recommend to any Gmail user who frequently set up meetings (either internally or externally).
No photo available

Pros

  • Log email to Salesforce. You click one button and it logs for you. This is easier than adding the BCC email address that Salesforce provides as a way to log email.
  • Track views and engagement on these emails. It's nice to know if the email was opened and if links were clicked.
  • Update quick fields in Salesforce directly from their inbox using Cirrus. This prevented reps from needing to click into Salesforce, wait for it to load, then update fields like the phone number or name.
  • If the rep did need to open Salesforce, Cirrus provides a quick button to navigate to the Lead/Contact/Opportunity page quickly.
No photo available

Cons

  • Customer service is not great with Cirrus
  • Sometimes my organization has faced integration issues with Gmail
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Likelihood to Renew

Cirrus Insight9.1
Based on 1 answer
It is the best google to salesforce integration on the market.support is incredibly responsive and very helpful.They are constantly adding new features, and the current feature set is well beyond anything else that is currently offered in the market
Craig Grella profile photo

Usability

Cirrus Insight9.1
Based on 1 answer
Very easy to use. Everything opens in a familiar interface right inside the google apps sidebar.It brings in salesforce records, so as long as you know google apps / gmail and salesforce you'll be all set.It's point and click.
Craig Grella profile photo

Reliability and Availability

Cirrus Insight9.1
Based on 1 answer
Haven't had a down issue in the almost 2 years I've been using the product.Support is also super responsive.
Craig Grella profile photo

Performance

Cirrus Insight9.1
Based on 1 answer
Pulls in salesforce data very quickly, and syncs very quickly.
Craig Grella profile photo

Implementation

Cirrus Insight9.1
Based on 1 answer
The plugin is installed inside your internet browser as an extension/add-on.It can be found in most add on stores and is easy to install. Usually just a few clicks.It handles authorization for you once you sign in, and then takes care of all the rest.It couldn't be easier to get working right out of the box.You're up in running in less than 5 minutes.
Craig Grella profile photo

Alternatives Considered

We use gmail as our corporate email server and was by far the best option for our combined use of gmail and Salesforce.
Jason Miller profile photo

Return on Investment

  • Improved efficiency by eliminating the need for a lot of data entry.
  • More consistent follow-up since I'm able to schedule them at the time the emails are sent.
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Pricing Details

Cirrus Insight

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$500*
1.  per installation
Cirrus Insight Editions & Modules
Cirrus Insight
Edition
Starter
$271
Closer
$451
Rainmaker
$721
1. per user/month
Additional Pricing Details
Pricing based on annual billing.