What users are saying about
42 Ratings
42 Ratings
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Score 7 out of 101

Likelihood to Recommend

Cirrus Insight

Anyone who sends and receives a lot of emails and works primarily out of Salesforce can see good benefits from Cirrus, especially if your company follows the motto of "If it's not in Salesforce, it doesn't exist." On my heavier days, it easily saved me half an hour of manually logging all my emails. It's also useful if you need to track opens, link clicks, and attachment downloads.
Blake Cohen profile photo

Pros

Cirrus Insight

  • Activity logging
  • View contacts within Gmail
  • Case creation
Blake Cohen profile photo

Cons

Cirrus Insight

  • The Salesforce link often doesn't work - I don't know if that's Cirrus or Salesforce, but Cirrus gets the blame in my mind. This means that either we duplicate work in the sales>customer success handoff by consolidating communication information OR we lose it. Losing it is easier, so it's what happens more often.
  • Building campaigns is painful - the integration with Salesforce requires a significant amount of back-and-forth work. If my contacts were better linked or it could be done in fewer steps, I may have a different opinion.
  • Tracking doesn't work consistently. Between being sporadically tagged for tracking (doesn't work automatically) and losing the tracking mid-exchange (subsequent emails can be untracked), I might as well just not have it at all.
  • If we were a more email-centric sales team, I expect I would know more about the software but I've found it unintuitive at best and obstructive at worst.
Jeff Bramhall profile photo

Likelihood to Renew

Cirrus Insight

Cirrus Insight 9.1
Based on 1 answer
It is the best google to salesforce integration on the market.support is incredibly responsive and very helpful.They are constantly adding new features, and the current feature set is well beyond anything else that is currently offered in the market
Craig Grella profile photo

Usability

Cirrus Insight

Cirrus Insight 9.1
Based on 1 answer
Very easy to use. Everything opens in a familiar interface right inside the google apps sidebar.It brings in salesforce records, so as long as you know google apps / gmail and salesforce you'll be all set.It's point and click.
Craig Grella profile photo

Reliability and Availability

Cirrus Insight

Cirrus Insight 9.1
Based on 1 answer
Haven't had a down issue in the almost 2 years I've been using the product.Support is also super responsive.
Craig Grella profile photo

Performance

Cirrus Insight

Cirrus Insight 9.1
Based on 1 answer
Pulls in salesforce data very quickly, and syncs very quickly.
Craig Grella profile photo

Implementation

Cirrus Insight

Cirrus Insight 9.1
Based on 1 answer
The plugin is installed inside your internet browser as an extension/add-on.It can be found in most add on stores and is easy to install. Usually just a few clicks.It handles authorization for you once you sign in, and then takes care of all the rest.It couldn't be easier to get working right out of the box.You're up in running in less than 5 minutes.
Craig Grella profile photo

Alternatives Considered

Cirrus Insight

Cirrus is great with importing templates and leads from Salesforce when compared to Yesware
No photo available

Return on Investment

Cirrus Insight

  • Overall Cirrus has had good ROI but lately there have been integration issues with Gmail which forced us to stop running email campaigns for over a month
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Pricing Details

Cirrus Insight

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$500*
1.  per installation

Cirrus Insight Editions & Modules

Cirrus Insight
Edition
Starter
$271
Closer
$451
Rainmaker
$721
1. per user/month
Additional Pricing Details
Pricing based on annual billing.

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